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October 2023 by Rebecca F.
Terribly unprofessional, A close friend used these children, they dented her fridge and argued with her when she pointed it out. Over priced and sloppy with their work. if you don't mind immature careless "bro's" man handling your personal belongings then call them.
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September 2023 by Kari Ennis
The set-up seemed too good to be true, and it was. I paid to have my items picked up, put into a moving pod, stored, and then relocated to my new home when I returned to California after I went back to Michigan to care for my mother who passed away. My items got picked up in a rush as the staff stated they had tried to call and I didn't answer, which was untrue. After moving back to California, I scheduled a delivery date, using PTO (while starting a new job), and I called numerous times to find out it would be postponed to the next morning. I, again, asked my new boss to utilize an additional day of PTO I had not yet accrued, and the movers postponed several times only to arrive around 7 PM. After checking my bank account, I was then charged for an additional months rent for the storage pod ($250) and have tried to reach Andrea several times. She has stated she'd call me back by the end of the day twice, only to not hear from anyone. I have left numerous voicemails for an update on the refund, as she agreed, I should not have been charged for it, yet no one has contacted me. In addition, several items went missing during my move and Andrea stated she would email me a claims form to fill out, I have yet to see that email come through and now that I cannot reach anyone, I feel I am out of options but to share my experience with everyone on here.
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September 2023 by Karla F.
They were a no show! called and no answer. I wouldn't recommend them to anyone not even a person I don't like lolwe had scheduled for 8am. at 9am we called, they said they were loading the truck. After 1.5 hrs of waiting for them to load the truck lol still nothing. no call no nothing.DO NOT HIRE THEM! they are the most unreliable, unprofessional movers i have ever dealt with.
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July 2023 by Mark R.
It's been a year since we moved and now Monster is just ignoring me about the insurance claim I'm legally entitled to.
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July 2023 by Kevin A.
Carlos and James helped my family move into our new apartment this weekend, they were super polite and professional. They both work in the heat to get us moved i to our new place in super quickly for less than they quoted me for. Thanks dudes!
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July 2023 by Google user
If you want someone hired from Craig's List at your door the next day saying he was never paid for moving you, than use this company. Worst experience of my moving life. They do not stand by what they say with their hassle free, no surprise charges! I was double and triple charged for movers that took way too much time, injured themselves, damaged my walls and overcharged me for their unprofessionalism, to later have one of the movers at my front door saying he was never paid and ghosted! This company claimed they were bonded and would take care of the damage to then, only GHOST ME after overcharging me $3500. How is this company even in business. Please, find a different company and learn from my mistake. Good luck on your move.
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July 2023 by A Fante
If you want someone hired from Craig's List at your door the next day saying he was never paid for moving you, than use this company. Worst experience of my moving life. They do not stand by what they say with their hassle free, no surprise charges! I was double and triple charged for movers that took way too much time, injured themselves, damaged my walls and overcharged me for their unprofessionalism, to later have one of the movers at my front door saying he was never paid and ghosted! This company claimed they were bonded and would take care of the damage to then, only GHOST ME after overcharging me $3500. How is this company even in business. Please, find a different company and learn from my mistake. Good luck on your move.
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July 2023 by Steven Talton
Helped this company do a unload in Tucson Arizona. I have my own company here called Steve delivers and this company was great to work with very nice people and they new how to pack a truck nice to protect people items. Hopefully I get to work with them again soon and thank you for allowing us to help you!!!
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June 2023 by Christine L.
DO NOT USE THIS COMPANY!!! They moved my mom and were supposed to deliver her stuff week later. When they did all of her boxes had been gone through and more than half of it gone! IncludIng an electric bike, clothes, pillows, Christmas decorations, big mirrors, a computer and so much more! Oh, and a '65 TV cracked! They are blaming it on a service company that had serviced the truck with all of my mom's stuff in it (while it was supposed to be in the storage facility)!!! WE HAVE FILED A POLICE REPORT!! DO NOT USE THIS SERVICE EVER!!! Oh and when We called about refunding the storage fee ($360) the owner said well you already paid that so I can't refund you)!! Horrible horrible company!!!!
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May 2023 by Karen Westgate
Monster Movers we’re hired to move us to a different state. 1. Many valuables were broken or damaged; 2. Have of the clothing did not arrive; 3. We were given a piano which was never ours; and, 4. They were rude and disrespectful!!!
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April 2023 by Dan E.
I originally provided a 5 star review. However after recommending them to my daughters and having several items damaged as well as issues with billing, I must change this to a one star review They are having nothing but problems resolving this issues. It is very disappointing to be let down so bad after making the referral We had a five bedroom move along with washer, dryer, freezer and treadmill. The team showed up on time, were very friendly and worked very hard. Seemed to take great care wrapping furniture as needed. Also taking apart the large items. They also unloaded and placed furniture as directed. No major issues and all done in 7 hours including a 45 mile drive. I would use their service again.
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April 2023 by Eos G.
The actual act of moving stuff from one house to another was fine. It was the reinstallation of heavy appliances that was abysmal. The biggest offender is that they broke my fridge's front panel (what water and ice are dispensed). The second issue that they failed to turn on the water to washing machine and they did something wrong because water was spraying out of the faucet... at least I think, I dont know, they're up against a wall and I don't have a clear view. I had to call them a dozen times before I finally got someone on the line to tell about these issues. The man was more than polite about the issues and told me that they'd send a specialist to my house 2 days later to fix both issues m. Fine. I was annoyed but at least it would get fixed. Come the day, and NOBODY showed up. I called but once again receive their answering machine and have never gotten a call back. If you value your expensive essentials, DO NOT use these guys. Like, I get that accidents happen and can't be helped, but the follow up and owning up to the responsibility is seriously lacking.
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April 2023 by Wesley Northern Jr.
I was scheduled for movers to be at my place on Saturday April 8th, 2023 @ 8am. The office assistant said there was a mistake and they would be there at 11am. No one was there at 11. I got a call at 1130, saying the mover were coming from LA and they wouldn’t be there until 1pm. Once they arrived, they hustled. I got to give it to the guys putting in the work but the office needs help. No one will return my calls.
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March 2023 by Kirk Miller
My wife and I had a 1 bedroom apartment to move and found Monster Moving during our research for local movers in the area. We had to delay the move by a day due to weather and Monster Movers made the change easy and we had no problem scheduling for the next day. The day of the move, we had two movers who came with a large truck (more than enough room for our stuff) and quickly and easily packed up our stuff for the move without issue. We moved from Fountain Valley to Signal Hill and the short drive there went without a hitch. Once to the new place, the unpack was just as easy and seamless as the initial pack up, making our moving day so less stressful than it would have been on our own. Monster Movers was friendly, quick, efficient, and professional throughout the whole process and we would highly recommend them to anyone looking for a good, reliable moving company.
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December 2022 by C C.
Thank you for loading the 16 foot POD! I had the POD delivered to my apartment complex prior to the professionals movers arrival. They were friendly, patient, and made certain that I was satisfied with their move services before leaving within the time hired. Thanks again!!
