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February 2024 by Gabby R.
Horrible experience on 2/8/24 reservation made for after surgery and they had bed bugs on the first floor room. we didn't realize until being there 5-6 hours and got transferred to the 3rd floor in the middle of the night. they would not refund...they should be paying for my home service inspection and treatment since their hotel is where we got them bugs. I will never use this hotel again.
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February 2024 by Michelle Lee
I stayed here the end of January for 4 nights. The room was ok and the bed was comfortable. However, there was no place to put your luggage except on the floor. We did not have a cocktail table in front of our couch like other rooms. So our take-out order and glass of wine had to go on the floor. Speaking of the floor - it was very dirty. I made the mistake of going barefoot and the bottom of my feet were black! Be sure to bring a pair of flip flops! I think they could do a lot better - it seems as though they were in the middle of renovations. Won't stay here again!
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February 2024 by Pete Dittrich
The walls are paper thin. Babies crying, tvs, beds… everything felt like they were right next to me while I was trying to sleep. This place is
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February 2024 by Gregory Hurst
It’s a nice property with clean and comfortable rooms, and near the beach, HB. The breakfast is OK. The pool is OK. Hot tub included.
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January 2024 by Jeanne H
No hot water for showers. Checked every day. Had to go to my aunt's house to take a shower.Motion detector Bathroom Light came on through out the night when each person went to the bathroom. Can't turn it off.TV had 6 channels...and no ability to select cable. Complained to the management, but they did nothing.A cleaning male person came in our room in the morning and talked to us while we were in bed, instead of quickly apologizing and closing the door. (2 women in each bed in PJ). Very inappropriate.Coffee, warm. Hot water for tea, warm and chemical tasting. Beds are very comfortable.
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January 2024 by Troe Weston
I was staying there with my team in November, there were no towels at the pool so we took some down from our room. After we checked out, we found out they charged each of our rooms $50 for stealing towels! I have been calling and emailing their manager almost every week for the past 2 months to explain and get reimbursed but no one has gotten back to me. Terrible service! Would not recommend then to anyone!
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January 2024 by Roxana Escobar
Rooms: Spacious roomsFood & drinks: Breakfast included juice coffee available
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December 2023 by Rita V.
If you want to get mugged. Not a family atmosphere!!!! Music all night and bed if you even sit on it the steel frame squeezes I did call Best Western for a room for a suite. They gave me this recommendation. I would never ask for their advice again. I was in Newport Beach and to advise me to go here! I will tell you if this is your thing go for it. We wanted a romantic suite. Coming back to CALIFORNIA and experiencing what we did in Wyoming of all places were amazing. Thats why we joined Best Western. I'll be going back to better establishments that respond to your concerns. One more thing, breakfast is a person behind this window. You cant even make your own waffle and don't ask for cheese for your eggs or condiments and if you ask they will not have. They myst gave a issue of people abusing I font know. When I tried to explain my concerns not a reply from Best Western no reply . Just this place is an only for a one or quick one night stay for some. The hotel staff is amazing and were nice. This is Best Western itself is to blame. No reply from them of my concerns.
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December 2023 by Jennifer Tallent
I stayed here for two weeks and the staff, not once actually cleaned my room. I’ve had to walk to the front desk, request clean sheets… twice… and change the sheets myself. After changing the sheets, I was instructed to leave my dirty sheets outside my door! I asked to have my room cleaned almost every day. All they would do is make the bed (with the dirty sheets and the same blanket still on the bed), and empty the waste baskets. They never cleaned the bathroom I.e. toilet, vanity, bathtub, floor, mirror… only replaced towels. Not once was my floor vacuumed or mopped, nor were the tables ever wiped off.I’m very disappointed because the staff is very friendly! They would say they would clean my room with a smile, yet it wasn’t ever done. One day they said they would clean the room… I came back only to find that the room phone was gone! They were installing new phones but forgot to put one in my room.Also, the floors are so thin above, guests staying in the upstairs room sounded like a stampede every time they walked across the floor.Oh, and the hot tub isn’t very hot and the WiFi is super slow. I had to turn off the WiFi to stream anything. I streamed tv on my phone because the remote doesn’t really work with their tv.The location is close to everything but there are lots of sketchy people walking around on the sidewalk and waiting for the bus on Beach bl. There is also a preschool or daycare next door that’s got a little loud sometimes.Again… really sad about it because I loved the people who work here! The breakfast guy is super nice and makes bomb breakfast, and the coffee is pretty good over there.Hopefully they will read this and make the effort to improve a little. ;-)
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December 2023 by Mitchelle Southern
Great location. Near plenty of stores and restaurants. VERY clean. Nice large rooms. A great value overall! Would definitely stay
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December 2023 by Nan S.
Best Western did NOT HONOR the pricing bookings.com price that was provided. Also Friday night in next room door people partied with loud music from 2 am - until cops came out @ about 5 am. Got no sleep and manager said he couldn't do anything about it.
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November 2023 by Tim Jacobsen
Room was not clean. Medal Bedframe made a lot of noise every time you moved. Shower did not have good water pressure and there was no hot water. I complained to front desk and they did nothing. Bath towels were super old and crusty. Breakfast was OK at best.
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November 2023 by dee z.
I booked this room because it was one of the few places left during the festival this weekend. I was very nervous with all of the bad reviews. So maybe my expectations were low? It's certainly not fancy but totally fine! It is clean and spacious. The floor looks new. The front desk crew were polite and accommodating. And it was a fraction of the cost of other hotels. So if you want to hang out in your room, don't book this place. It's not very exciting. But if it is just a place to sleep while you explore the area, then this place is totally acceptable.
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October 2023 by Ruben C.
I have been staying at this hotel for more than 5 years about once a week at least. Over the course of the last two years this hotel has gotten to be unbearable! The ownership has made this hotel really bad everything from the breakfast, to the towels and the rooms are in need of freshening up. They have been doing work on the rooms but it is not quality work. I will not be staying here anymore. Not worth it!
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October 2023 by Patrick S.
We were headed down to the airshow in Huntington Beach and needed a place to stay decided to stay at this place and overall, it's not very good the room kinda had a funny smell to it maybe it was cleaning material not sure, but the floor seemed really dirty the room was missing furniture. The beds didn't seem like they were very clean, the TV cable channels were kind of weird. I guess it worked but not great. We also had a problem with people smoking right outside the room I know that's not the hotels fault but still didn't do very well for our experience here the one good part I would say was that they had a free breakfast, which was actually pretty decent, our room only had three towels even though we had four people staying here there was no face tissues in the bathroom, the box was empty. so kind of a few weird things there. It did have a fridge a little mini fridge and a microwave. the cost for us was $250 a night for a Friday and Saturday night which I think is way overpriced for this place. . The staff was nice and the people cooking. The food for breakfast was ok. It just seemed a little rundown and needs a lot of refurbishment. . so two stars for these guys but I'm not sure I would stay here again sorry
