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April 2024 by Phillip Moon
The experience was difficult and misleading. Over a month ago I bought a couch and when I went to pay for it, the sales lady said they would send me a delivery date after I paid. I said no I want a firm delivery date before I pay for anything. We went back and forth for a while and In order to get a firm delivery date the manager had to come over who instantly told me the delivery date. No idea why this was so difficult.Now to the day of delivery. They upsold me with Bobs White Glove Delivery for $150 which (I was told) included the installation of our furniture and them taking away our old furniture.The installation of our furniture was screwing in 4 legs to the bottom of the couch and they then told me they only take away mattresses and box springs. I literally wasted $150 to have 4 legs screwed in and to be left with my old couch after I was told it would be taken away.Horrendous, unprofessional, and loathsome business practices.*Edit* after going through The other reviews for this store, I fully expect them to only respond with something along the lines of “we will raise this issue to our business partners.”
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April 2024 by Yohara Guillen
Such an amazing experience!!! Everyone soo sweet and ,they help you find what you're looking for ! They also had a little station where they have candys ,ice cream and coffe !!!!!!! I love it here and my kids tooo definitely will be comming back !
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April 2024 by Marie Ramerez
Worst decision of my life spending so much money on some couches at Bob's. I was thinking I was getting a great couch and I couldn't go wrong with getting the warranty until about a year into having the couches you can feel the springs coming through when you sit as seen in photo, being that I had the warranty I figured they would fix it but they told me they do not cover that which is pretty ridiculous these were cheaply made and I can't believe how hinky they are with the warranty. Huge waiste of money.
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April 2024 by Alex
Great delivery time, and great service! 10/10
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April 2024 by Mariela Tapia
Great furniture and staff! They are very helpful
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April 2024 by Melanie Moses
Zero stars if I could, pottery barn would never treat me like this
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April 2024 by Robin Kaufman
Gilbert was very informative and a pleasure to do business with.
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April 2024 by bao dao
The service was good but when the manager finish up the sale she added the warranty packet in without my consent even though I already told the sale person I don't want the additional warranty and i explained the reason why I not. so there's no such thing as miscommunication where she heard me wrong. And she didn't go over with me what and what. All she did was just show me the item that am going to purchase then the final price. I didn't question much because there was a lot of stuff so I was just thinking it was the tax that made it increase so much plus I need to go because we were there so long and my two baby we're crying so much which rush thing up even more. Now that I check the receipt from my email to find out she added that on which cost 499.00. That just Piss me off. Because I know I won't be need that at all.
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April 2024 by Marzieh Tousi
Such a great experience. My husband and I went there today to look at a bedroom set and a dining set. Steven was super nice and helpful. He showed us around the store and was with us the whole time without crowding us, but just close enough that we could get his attention and he'd be there right away. He was very knowledgeable about the pieces and answered all our questions. And at the end he sent us a quote of all the parts we wanted to get so we could compare pricing with other places.They have a good collection of items and they're at very good prices too.I'd recommend this store and Steven too.
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April 2024 by Eric Jensen
I was promised delivery date by MOHAMED I. And now they are pushing that two weeks later. Would never buy from such an unreliable source again. This is 5 weeks to revive a bed set.
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April 2024 by sandra Washington
The customer service was great
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April 2024 by Malik-Hakim Kadir
Purchasing from Bob’s discount furniture has always been easy. The sales people are professional, friendly, and knowledgeable, and Bob has an amazing selection of furnitureThanks Bob’s Discount Furniture!
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April 2024 by Crystal GN
Don’t make the same mistake as I did. This goes for ANY bobs furniture store or literally anywhere else. Simply go to the reviews and skip all the 3.5-5 star reviews. Go to filter and choose to see all the 2 and 1 stars and just take some time to read all of those bad ratings and reviews before you choose to give anyone any of your money. It’s very simple. And remember ANYONE can write a good review ok but the ones who are really hurt about their experience will make sure to let you know with details. Ok bye! :) and also don’t shop here! They’ll scan you out of your money and then treat you like trash!
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March 2024 by Linda Gustafson
Friendly efficient service ERICA VERY HELPFUL GREAT CUSTOMER SERVICE
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March 2024 by Karen Kimmel
It was a wonderful experience. The inventory was tremendous and the staff gave us room to roam around then was very helpful answer questions and getting the furniture here as soon as possible
