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December 2023 by Sandra B.
I'm really impressed with their service. Ron and Ezra had my Honda looking like I first bought it. They also finished it on Friday so I wouldn't have to drive my rental the entire weekend. These people are very thoughtful and professional. I truly recommend this facility.
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November 2023 by Tony S.
Ezra, Manager and Jillian, service advisor were excellent to work with at this Caliber location on Graham St. in Huntington Beach! It felt like we got the friends and family treatment, but I'm sure they treat everyone this way. Never did I feel I was getting the "sales" pitch when it came to the quote for what was needed. They were very fair, honest and upfront with everything.My daughter, who goes to Long Beach State got into a minor accident so the person, whose car she hit, brought the car to Caliber. I was very leary of the entire situation especially being over 50 miles away in Woodland Hills having to trust that a repair facility would not take advantage of me since I was not going through insurance. Jillian was very knowledgeable and courteous over the phone. After my conversation with Jillian, I felt assured this was a reputable repair facility and then after talking to her Manager, Ezra on a separate phone call it confirmed my intuition of being in good hands.They estimated it would take 4 days to complete the repairs and they were on target of their estimate. The person whose car my daughter hit was also very happy with the repair work he even stated "the people at Caliber are great to deal with." The people at Caliber turned what was a very unpleasant event for me and my daughter into a very satisfying outcome. I would highly recommend this Caliber location!
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November 2023 by C P.
I would definitely recommend Caliber Collision located on Graham Street - from start to finish it was an easy , seamless experience. Myra was very knowledgeable and efficient getting me / my car checked in. Ezra, the manager was also very good. He offered to stay late so I could come pick up my car after work which I totally appreciated! Customer service top notch! Highly Recommend !
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November 2023 by Liz P
From the moment I contacted Caliber Collision to the moment I drove my beautifully clean and repaired car off the lot, I received utterly professional and super friendly customer service. Ezra and Mayra were both friendly, knowledgeable, informative, and professional! The body repair was done quickly and efficiently, and CC even touched up the knicks and scratches on my paint job! They were also direct and forthright about the cost of repairs (though I went through my insurance). It seems they accept every major insurance company as well. I would totally recommend Caliber Collision on Graham Street to anyone without reservation.
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November 2023 by Julie W.
Ezra and his team were amazing. They were efficient and professional, I couldn't have chosen a better shop. The staff at Calibur are friendly, communicative and experts at what they do. They completed the work for my vehicle sooner than expected and coordinated the pick up/drop off of my rental. They made the whole process painless.I would recommend Caliber Collision to anyone looking for a body shop, especially this location.
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November 2023 by Daniel H.
My recent experience with Caliber Collisions left me beyond frustrated. The front desk lady's attitude was downright disrespectful. Instead of providing assistance, she treated me like an inconvenience, insisting on making an appointment online, only to find out that the website contradicted her instructions.This isn't the first time I've had issues with this place. A few years back, I caught an employee using my car to grab lunch. Unbelievable! My vehicle is not their personal errand runner.Caliber Collisions, your customer service needs a serious overhaul. Treating customers with respect should be a basic expectation, not a luxury. I won't be recommending this place to anyone, and I strongly urge management to address these issues promptly.
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November 2023 by katherine settlemyre
Do not look any further for your car repairs! I am completely amazed at my excellent experience with Caliber Collision on Graham St. in Huntington Beach. Ezra is a dream come true as far as car service industry employees go. He ensured my car was fixed in just a few days and was so gracious and kind through the entire process. I highly recommend this location! You will be treated with the respect you deserve.Service: Painting
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November 2023 by Teamplayer Jesica
Edwin at the Huntington Beach location is a true professional! He was very attentive and communicative. His customer service went above and beyond! He has something very special that is unique to him and cannot be taught. He was my only glimmer of light when my own insurance company screwed me over. I was so appreciative and grateful to him that I picked him up and spun him around! He can most definitely be trusted with every aspect of managing and leading by example. Thank you Edwin and the Caliber Collision team for all your hardwork.
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November 2023 by Larry Weisbard
Caliber was tremendous. Repaired the vehicle perfectly, promptly and before the time they anticipated. The service/adjuster Edwin was fantastic. Caliber Collision Huntington Beach is the place to go.
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November 2023 by Mr. B
After attempted theft of our 2012 Hyundai Elantra, which was unsuccessful because we had the ignition kill switch modification done, our car was damaged and undriveable. Thieves did not read the new Hyundai window stickers letting them know it could not be stolen with only a USB cable.When they couldn't unlock a rear door with a slim jim damaging the window regulator and door trim, they just smashed the window to get in, then they destroyed the steering wheel cover, ignition, wiper switch, mounting brackets, wiring, etc. Looked like they used a crow bar and a hammer instead of a screwdriver and a wrench.We took our car to Caliber on Graham St. in Huntington Beach and they not only restored all the damage to like new condition, our car was ready on time as promised. Ezra, the shop manager was very professional and great to work with, and Michael provided me with a ride home.Services: Steering & suspension repair
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October 2023 by Judy Uyema
Great customer service by Kim and Edwin! Quicker result than expected - 3 days versus 5 days to repair! Texts and phone calls to update progress and explain the process and car rental set up. Very caring!Services: Painting
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October 2023 by Sophia Sadlowski
Caliber Collision did an outstanding job getting my car to look as good as new, Myra was extremely professional and friendly, so was Ezra such amazing staffDefinitely recommend this placeServices: Painting
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September 2023 by Celeste A.
I needed an estimate on my vehicle for repairs due to an accident I was involved in and I decided to go to the nearest reputable collision center in my area and Caliber Collision on Graham St. in Huntington Beach, CA came up. I came in with no appointment and a nice gentleman by the name of Ezra Martin helped me right away with providing me an estimate. Ezra was very efficient and professional and got me an estimate in a matter of minutes. Very happy with this collision center. The first impression was excellent and for the fact it started off so well I will be getting my vehicle repaired here. Thank you for great customer service Ezra. I will be sure to recommend this location to my friends and family.
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September 2023 by Ben Roebuck
You know, they say nothing in life is free, but Caliber Collision decided to challenge that notion. My bumper had seen better days, with dings, dents, and scratches that made it look like it had fought in bumper wrestling matches (it lost). It was starting to fall off, but when I brought my car to Caliber Collision, they told me the incredible news: they were going to fix it for free! I nearly dropped my coffee. I mean, who fixes stuff for free anymore? Apparently, Caliber Collision did for me, and I couldn't be more grateful.As I watched their skilled team work their bumper-restoring magic, I couldn't help but imagine my bumper as the star of its very own reality show, "Extreme Makeover: Bumper Edition." The suspense was unbearable as they wielded their tools and applied their skills. I half expected my bumper to emerge with a cape and a theme song.And when they finally unveiled the finished product, I couldn't believe my eyes. My bumper looked better than it did when I first drove the car off the lot. It was like they had turned back time, except without the flux capacitor. I was so thrilled that I considered getting a bumper-themed tattoo to commemorate the occasion.In conclusion, Caliber Collision not only fixed my bumper for free, but they also made the whole experience very smooth and easy. If you're in need of automotive repairs and friendly service, head on over to Caliber Collision – they're the real bumper heroes we never knew we needed. Thanks, Caliber Collision, for turning my making my year! I will be back with any body damage I have in the future!P.S. They really just helped me attach my bumper back on, but this sounded much better!
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September 2023 by Rc S.
They did a good job on repairing my vehicle. The customer service at the front desk leaves a lot to be desired. Although you're greeted when you enter, you're basically told go sit down and wait over there till I call you. Perhaps they should hire another person to help man the service desk so that at least a customer feels like they can tell someone what they're there for as soon as they walk in. I was there to pick up my car , which they had called me and told me was ready to go. Fortunately, another individual came over to assist me with what I needed which was merely signing some paperwork and getting my keys.
