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February 2024 by Brandon K.
The ATMs are a joke. Wouldn't even let me withdraw $1,400 out of my own bank account so I'm going to have to come back every couple days until I withdraw the entire amount smh
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February 2024 by Jacklyn Eugenio
Worse experience with Julie Vo/Vu
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October 2023 by Maxim Zimovets
I had an appointment with Charles. It took me less than 9 minutes to do what was planned. Great service!
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June 2023 by Percy Diehl
My favorite bank ever. Everyone is always so nice and welcoming i love it.
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January 2023 by Brain Care Clinic
I had previously opened an account with Southland Credit Union (very disappointing) and Farmers & Merchants Bank with the expectation that as smaller banks, it would be easier to build a relationship. After several failures on both bank's part, I met Talar Dufresne at a networking event. I had already been contemplating opening a business account elsewhere and the timing was perfect.I emailed Talar and she responded quickly. In less than 24 hours she was sending me the forms needed to open my business checking account.Since then, banking with Chase has been nothing short of a 5-star experience. The incentive to open an account, maintain a minimum balance, and have a minimum number of transactions also helped me change my mindset around my minimum balance. Thank you Chase for setting me up for success with the new account incentive, which felt so good to have earned.I look forward to many years banking with Chase.
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September 2022 by Jeffrey S.
Have had personal and business accounts with Chase for many years. They send me emails every month saying I'm pre-approved for a business credit card, so I finally apply and they make me re-submit all my business info. even though I have had this information on file with them for years, have never bounced a check and have a credit score of well over 800. After sending them everything they asked for they say " We'll let you know our decision in 10 to 14 days" Their customer service is a joke. Would not recommend.
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September 2022 by James Harman
I enjoy this Bank, They have always showed me great customer service and it's always clean inside.
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April 2022 by Rachel Disberry
I actually like this branch and use it since it's my neighborhood location, but I'm giving them two stars because I have been calling all day to ask them about their notary services and no one has answered. I've called 7 times today. It only rings about 5-6 times and than gets forwarded to an automatic voice that tells you to call the 800 number. Disappointing. Just wanted to see if the notary would be in tomorrow. Can't stand it when businesses don't answer the phone... especially when you know there is always at least three employees working there at a time.
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February 2022 by Drew Van Herk
Always enjoy their staff and how they are quick to handle any of my banking needs
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January 2022 by Cheri J.
Chase bank closed my credit card with no warning less than 2 weeks after my husbands death throwing me into many issues with recurring payments. Not one person at my branch, as a Private Client, helped me or returned calls. Apparently Private Client means it's so private they're not aware of your existence.
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October 2021 by Theresa B.
The Financial team at Chase Bank on Algonquin in Huntington Beach is so helpful and personable. Ahmed and Ryan went above and beyond to accommodate my needs. I highly recommend them!! Thank you for all your help!!
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September 2021 by Tom R.
Have been a Chase customer for years. CURRENT manager shows no customer service. Have a major problem and was literally told "someone will contact you" meanwhile money was wired OUT OF MY ACCOUNT without permission and Chase can't even give me a person to speak with! Will certainly be closing my accounts there soon
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September 2021 by Micah Creamer
I am surprised to see the rating at this particular chase to be under 3, however today is the first time chase treated me as if they were BofA. Wanted to open an IRA and had questions about the instrument. Was told if I wanted to transfer an IRA I would be helped but for a new IRA to goto the website. Made a withdraw and the amount i received is what I asked for, 1 star.
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May 2021 by Tammy L.
Cute little bank. Mohammed is always so welcoming and friendly! Feels nice to be remembered by name every time I come in! I hope all your employees are as professional and courteous as Mohammed!
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February 2021 by Evan Carey
Spoke to a team member on the phone about setting up an account. They advised that we should arrive no later than 4:30pm to setup a new account. We arrived at 4:23pm and were turned away. What a joke. This was our second attempt at getting an account. Your rating on N*** Wallet clearly has been inflated because your customer service is HORRIBLE!
