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March 2024 by Antoinette Sanchez
Fun for the kids and adults!Games and food.Kid-friendliness: Good place for kids to play with others!
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February 2024 by Mercedes Castellano
Watch out!!!1 star because:-ordered fries and received 10 little fries if so, for almost 5$. Pretty crazy.-got there at 8:00pm, wanted to buy 60 min for two kids each since they close at 9pm.The lady at the front ended up adding 120 min to only one band and i paid double for nothing because you can’t carry on minutes for the next time you visit (i was told this at the time of leaving, i guess she could have told me this when she added 120min to only one band knowing they were closing in one hour.)She kept the receipt for this transaction (very weird now that i realize it)I feel that they took advantage of us tonight and i definitely won’t be coming back. So sad.Don’t be like me and ask questions from the beginning because if they can they will take advantage of your ignorance ?
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February 2024 by C Fisher
The games are fair: allowing a little enjoyment for everyone in a family. But to be fair there isn’t much excitement for children under 4.The food was decent: we had a medium veggie pizza and while the pizza was expensive it was still decent. I do take into account that you’re food price is also paying for atmosphere.Clean, yes. However the ODOR inside this Chuck E. Cheese in HB off Edwards was horrid!!! My family was not the only group to notice and express disappointment.It has been sometime since I’ve been to a Chuck E. Cheese and our visit was to see if this was the right fit for a small child’s birthday party. And sadly even with the kindness of the staff I cannot see our family coming to this location again. The smell was so rancid that my main concern is that they have a major health problem to address - perhaps mold happening inside.
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February 2024 by Jean DelMuro
My grandson turned 10 years old. We invited many friends & and family to celebrate his birthday! We stayed 4 hours! The kids, as well as all the adults, had a great time playing the games, eating pizza, & visiting!Parking: Numerous parking spots.Kid-friendliness: Very kid friendly! So much fun!!
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January 2024 by Sherrie Lawson
We had a great birthday party.
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November 2023 by Jackie Acosta
Suuuuuuuuucks. No games work. Pay more than what you get. P. S. almost 20 for a personal pizza is waaay too much.
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November 2023 by Amy Crawford
Super friendly staff fun games good food ...???
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November 2023 by Doug Mitchell
This location is the cleanest I've ever seen. The people and service were great. My daughter definitely enjoyed herself. Thank you!
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November 2023 by Marlon Bradley
Love bringing my son here for a good time. I love chicken wings here it is one of my favorites.(bone in).
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November 2023 by Brian G.
Food poisoning. 12 people from the birthday party. Throwing up and diarrhea for days after. Called location and corporate; nobody answers the phone and nobody calls back. Major lack of care or concern for customers. The health department has been notified! My advice is stay away from this location! The aftermath is NOT worth it!!!
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November 2023 by Jason S.
STAY AWAY!!! We hosted our son's 3rd bday here last Saturday. The party itself was good and everyone had fun but within 36 hours, both of my kids got violently ill from food poisoning. We didn't think much of it until we found out that several other guests at the party did too. In all, 5 adults and 8 children, out of a total of 25 people at the party, got sick. OC Health Department is now involved and we have heard very little from Chuck E corporate office. Very disappointing
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October 2023 by Tiffany R.
Compared to other establishments I've visit this one by far the most clean as well I would to thank Bradley for exceptional customer service and answering all my questions :)
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October 2023 by TravelingHomie PinchieVato
Good place to let the kids run wildKid-friendliness: It's a kids Dreamland
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October 2023 by Liz
I'm disappointed you guys didn't decorate for Halloween this year. My daughter loves it when Chuck E Cheese is spooky. And just a little reminder, you guys need to check your machines more often. Some have broken screens and just don't work at all.
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October 2023 by Sarahe R.
This was my last stop on my Uber Eats shift so I thought well this should be a breeze, food chain, plenty of parking, should be sufficient staff to help me get in and out quickly. If there's something my mother taught me that's stayed with me it's to never jump to conclusions. I walked in to this bizarre place (seriously I was never into a giant rat walking around food as a kid) a chicken robot singing on a stage and employees zooming past me too busy to greet anyone except for the guy in front of the door. I walked up to the front counter to ask for my delivery and there was no one there. Chuck E should invest in some self service check in screens at this point because I waited approximately 10 min for a staff to come by and help me out. During these 10 minutes a line of unruly kids and checked out parents waited behind me as well. During the time span there was a young man who was handling the prize register station, he was extremely busy so I of course didn't expect him to help me right away. A young woman walked out from the kitchen wearing a onesie and also walked past the growing line of guests without greeting anybody but instead asked the young man (Jesse) to split himself into two human beings and handle both the front counter AND the prize counter. Now, I haven't worked in customer service for a couple of years and I don't ever plan on returning for this simple reason. In who's mind does it make sense to ask an individual to leave a post where he is actively helping one guest to help another? There is an obvious lack of management skills here as well as organization of staff. One guy was aimlessly wandering the floor, one was for God knows what reason at the door. Im going to give the manager free game here but in matters where it's extremely busy I think its ok to sacrifice a door greeter in order to help customers waiting in line. I do want to thank Jesse for spreading himself thin and undergoing the unnecessary stress that this job requires of him. Thank you for still having the decency to greet me, help me and communicate with me because it's obvious your shift lead is still learning these simple human qualities.
