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September 2023 by Kathy S.
Very slow and incomplete service! Dropped off prescription and they told me 20 minutes. Waited 30 minutes and still nothing so I went to the pickup window. Couldn't fulfill one prescription cause the Doctor forgot to state how often to apply the lotion. The pharmacist Norma stated she sent an electronic request to the Dermatologist. I called the Dermatologist while at CVS pharmacy, and they said they received no such request. I asked the pharmacist Norma to call them. She was rude and told me to sit down!. I waited another 20 minutes all along waiting in the pick-up line. Norma finally came back and told me $45 and I said fine. She then proceeded to take the other customers in line while just ignoring me. Will Not use this pharmacy again! Too bad the other pharmacists, Sonia or Hai Bui, were not here today cause they are always so pleasant and helpful.
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July 2023 by Dean W.
This review is for the Photo Center located inside this CVS on the corner of Goldenwest/Warner. CVS is one of the few retailers these days that still offer in-house photo production services - something that other big-name retailers have gone away with - Costco, Sam's Club, Target, to name a few. You can browse the different products they offer on their website, and depending on the item, you can check for same-day availability based on the CVS store location you want to pick up at. The selection, design, upload and placement of the photos are all done online via their nifty browser-based photo editing/design interface. When finished, you just review your purchase, confirm store location - and then send it off. The store receives your order, and depending on production time - sends an email to you when it's ready for pickup. For my same-day photo calendar order, I received a confirmation email when the order was placed, and another email when it was ready for pickup. Production time was accurate - a little over an hour for same-day servicing if you make the cutoff time. If you order something more elaborate - same-day or in-store pickup might not be available, in that case, you'll see estimated production & ship times for delivery to your home. I lucked out when I stumbled across CVS's website after seeing if the other retailers listed above had eliminated their own in-house photo services - and came across two limited time offers expiring today for 50% off with min. of $20 (so pretty much BOGO free, since the calendars start at $19.99). The deals are pretty decent - if I didn't get the 50% off, there was another offer for 40% off no min. Pickup was easy - I came about an hour before closing to avoid weekend traffic, Kim the friendly clerk was able to bring up my order and payment was made without issue. Photo calendar is great, considering the cost and timeliness.
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April 2023 by Sherry S.
Great customer service and care from Gina! I pass by several other CVS stores and come to this CVS on Warner and Goldenwest because of Gina. Gina greats us all when we come in, helps us find items, and also checks us out with a friendly, upbeat, and caring attitude. I have been a regular customer and have been lucky enough to come in many times while Gina was working. (Other staff in past have been helpful too so this CVS is good about hiring caring people.) We went in as a group yesterday/Saturday before going out for breakfast and was happy to see Gina and she helped us all find what we needed and we bought a lot. Customer service the way it should be with personalized customer care! (I am not a fan of going up and down aisles wasting time trying to find something (I try first, of course, but after a while give up if I can't find and if no one to ask) nor using self checkout which in my experience the machine does something that makes an attendant need come over any way so have to wait any way and is not really a customer satisfier so happy that this CVS gives us personal customer service. Gina was attentive and available. Makes me want to support this CVS store versus using Amazon thus we now spend our money here to support CVS.) Thank you Gina for caring about your customers!
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October 2022 by Yelp R.
Talk about superior level of service in every way from Aida! Wow so sweet, patient, attentive, helpful, going above and beyond. I even let her shift supervisor/manager know how amazing she was! I'd definitely return to the store just because of her! You don't see that kind of customer service nowadays!
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January 2022 by Cindy P.
Pharmacist is always handing me my prescriptions and asking if I have any questions! They're fast to fill here and fast at giving immunizations as well!
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June 2020 by Victoria Nelles
Pharmacy employees are great and super helpful. They go above and beyond to help find savings on Rx not covered by insurance. They have always been polite. They are quick to serve you as they are a busy pharmacy and are working hard to get to everyone as quick as possible.
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May 2020 by Joyce F.
staff friendly. i was looking for replacement batteries for my thermometers and the employee directed me to the area of the batteries and showed me the guide to help me determine which size battery i needed. the size i needed was out of stock but she tried.
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January 2020 by Maya A.
i am extremely shocked and amazed how cooperate has not fired or had this asian manager removed or into a few classes for her unprofessionalism with customers and educate her about her horrible attitude. my husband had a return to exchange for the same thing but she had such a bad attitude and extreme rudeness which scared me we spoke with cooperate which allowed us to exchange it but this manager lady informed us that its based by a "managers discretion" and looked at him and said i will never do it nor cooperate cant make me with such an attitude! i was terrified to ask her for any questions. i shop at cvs and there other locations so often every week, but i will take my purchases elsewhere! please cooperate hire some professionals and replace this crazy lady before she attacks someone! !
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January 2020 by Erin T.
Manager had major attitude. Unprofessional. an employee told me I could make an exchange without a receipt and then the manager told me I couldn't do it. You can make store exchanges ANYWHERE! I can bring something back to Target without a receipt and exchange it for a different brand. Why can't CVS do this? Are you not a multibillion-dollar corporation? you haven't purchased the technology and equipment necessary to give people store credits?? you suck.
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December 2019 by W C.
Every single time I go in for a prescription there is a problem. They are very slow and it is annoying to deal with that when you are sick or waiting for 1-2 hours. Not sure why this is the case every time. Just saying.
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November 2019 by Pam C.
I have been using this Pharmacy for over 40 years, through all the name changes, and wouldn't go anywhere else. I am sorry for the bad experiences other people have had and am very surprised to hear about it. I recommend this Pharmacy highly and all there personnel. They have always been extremely helpful and polite to me.
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November 2019 by Lou M.
I have been coming here for decades. The pharmacy is great, and I am greeted by name. Note that some of the reviews posted here for the CVS at Warner and Goldenwest are actually about the pharmacy at warner and Beach. Esp the bad reviews. I hate to see this good pharmacy burdened with bad reviews meant for a different store. Elvie and Rocky are great.
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August 2019 by Lynda G.
The pharmacy at this CVS is exceptional and although there is often a line it is because the Pharmacy team takes time to provide , friendly helpful assistance to every customer. I prefer to wait for professional assistance from caring staff rather than a fast response from people who don't care about customer service.
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July 2019 by Anton B.
Avoid this pharmacy!! This review is for the CVS at Warner and Goldenwest. Never in my life have I experienced a worst pharmacy. Even the pharmacy my daughter went to in Tijuana treated us better. The older Aisian pharmacist is an absolute joke. VERY unprofessional and lazy. My wife's doctor prescribed her a pain killer, and the pharmacist made her wait all day, never called, and then when we finally did get the prescription it was NOT what the doctor prescribed. It looked different and was very weak. (She is not the freaking doctor!!)She is judgmental and acts stupid. We went there to get insulin syringes for our diabetic son, and she gave us a complete run around, and was completely ignorant when it came to type 1 diabetes, having no clue what I was talking about, and still never sold us the syringes! (Had no problem at Walgreens, though.) We finally had enough and switched to another CVS and have had none of these issues. Save yourself a major hassle, and skip this pharmacy altogether.
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March 2019 by Jackie F.
I do not use the pharmacy or shop here but I have gone to this CVS to pick up prints and photos. I recently moved to the area and have been using their Same Day Pickup for photos and I also got a canvas and 2 posters shipped here for pick up. There is not a separate photo center or an employee specifically for photos so you have to wait in line to ask for help specifically. Both times I was given bad customer service by an employee named Riza. The first time I went to pick up one print we had ordered online that day and she had rude tone toward me, but I did not really think anything of it. I just paid for my print and left. The next visit, we approached the line and were helped by Riza again and she was rude again. We let her know we were there for a photo order pick up, because we got emailed that our canvas and our posters had arrived. She asked for my name and lead us to the side of the cashier to look for our order. After searching for only about 45 seconds she said she could not find it and it wasn't there. I let her know we had gotten 2 posters and a canvas. She said "okay so 2 pictures". I had to keep repeating that they were posters and a canvas. I told her that it had to be there because we got two confirmation emails saying we could go in and pick them up. She said we were probably at the wrong location. I let her know we were at the correct location, she asked for us to pull up the emails while she helped other customers. We waited around 8 minutes and I made my boyfriend go back in line to get her to help us again because she had already forgotten about us. I showed her the emails and also told her that it had even been accepted by another employee and gave her the name, her response was that employee would not be there until around 1:30, and we would need to come back because she did not know where she put it. Her tone was rude and condescending. That upset me at that point, and I said that if I got an email saying it was delivered, I should be able to pick it up. She could probably see I was upset and went back to look at their orders and wouldn't you know my posters were there right underneath! She had not even thoroughly looked the first time, and was disbelieving of me instead of trying to help me. She put them off to the side then said she was going to the back. She returned with my canvas. I let her know I paid for them online. She took them to the cashier and rang them up and said "Oh... they come up to 0." Then asked another employee why they came up to $0, when I had already let her know they were prepaid. I think that this location needs to work on their customer service and train their employees how to interact with customers and be in communication about where they put their orders. It would also help if they organized a bit behind the cashier. It did not seem like she was trained on how to look for online orders and she did not apologize to me. I thanked her and left. The prints came out great but I won't be back to this location.