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January 2024 by Foes David
First time I used them I brought in my car to replace the wheel bearing and I ended up transferring ownership of the car to a family member. 3 months after the repair they ended up having to replace the same wheel bearing. The mechanic they took the car to said that the previous repair was done incorrectly. Unfortunately I was not told about the repair until after the fact and when I contacted Gustafson they pretty much told me I was SOL. I would not recommend taking your car here.
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January 2024 by Kyle Koplien
I had them fix a few rust spots on my roof of my 2000 Ford F250. They quoted $1600 and about a week to fix and I approved it. Upon digging into it, they called and said it was going to be more work than they thought and had to increase the price to $2500. I approved that because I figured I wanted to do it right and not cut corners.They then proceeded to keep my truck for 3 weeks. 2 weeks longer than they quoted. I understand a job might need more time, but that is really over the line. They kept pushing the completion date farther and farther back each time I called them. It got to the point where I said I’m going to come pick up my truck regardless if the work was finished. They did finish it the next day after that call.It was a frustrating experience overall because my wife was without her car for 2 weeks longer than we were expecting. Anyway, when I finally came to shop to pick up my truck, they took 30 minutes to go and pull my truck around… they left me waiting till the very last second.On to the quality of work, the rust repair and body work and paint they did to my truck is sub par. It will work and serve its function and keep the roof from leaking, but there is a noticeable divet in the top cab corner where someone didn’t check to see if the body line was consistent. It’s sub par at best. To be honest, most people won’t notice when they walk up to my truck and I don’t care enough or trust them to fix it and have them keep my truck for another 3 weeks. They knocked off $200 from the price after this all. Thats the only reason why it’s 2 stars for me. I would not recommend Gustafson for body work.
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January 2024 by Andrew Jenkins
Amazing shop, great service, great people. I can always appreciate a very well kept, clean shop with knowledgeable, friendly people, and a lot of cool stuff to look at if you’re into anything automotive! I’d give 10 stars if I could. Appreciate the help guys and gals!
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December 2023 by Tammy Cooling (DO - BOLSA)
My Ford Focus is an '02 and it was leaking oil. After taking it to Gustafson's, they said it would need both front and back seals replaced. It had a host of other problems and I expected to just get a new car while it was still running. The estimate was just over $3,400 for the work and they guarantee for 3 years which I hope, will give me the time to save for another car. They were very considerate in getting me an Uber to and from their garage even though I live several miles beyond their boundaries of Huntington Beach. Two days after pick-up I saw oil. again, on my driveway and I panicked. The mechanic seeing my car; Sean, put it up on the lift right away and checked it. He said it was only residual from the work and gave it a hosing. I am very pleased with their patience for such an old car and I wouldn't trust anyone else. I told them my radio went out and they put in a new fuse for free. Thank You! T.J.Cooling
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November 2023 by Brett N.
I had been a loyal regular customer at a local Chevrolet dealer January 1998 till January 2023. After paying my bill I found they damaged the steering to the tune of unsafe to operate my 1995 Silverado, they shrugged their shoulders telling me they couldn't repair it.I phoned Gustafson Brothers, they saved the day, Now I will be their loyal customer for as long as parts are available.I highly recommend Gustafson Brothers after having some other work done as well.
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November 2023 by Brenton H.
Whether it's body work or mechanical Gustafson does it right! They are always taking care and pride in their work! On top of the great work, was amazing customer service from Sean! Sean is very thorough in his diagnosis and solutions in whatever the issue may be. I highly recommend this shop; even if you don't live locally, I'm in Long Beach. :-)
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November 2023 by Neil R.
Before bringing my car to GB, I had 2 other shops attempt to fix my car. CEL was on and there was a leak under the hood, with occasional white smoke coming out of the exhaust. Bad news bears. My head was spinning with worst case scenarios. Other shops failed to identify the main issues. GB was like, "we gotchu bruh". They were able to properly diagnose the issues and gave it proper fixes. Best part? Their customer service. Eric was my service advisor and he saved me a lot of money and time (and prevented even more frustration). Eric helped out filing claims with my insurance, and the front office staff helped out with rentals or rides to my workplace when I was horseless.After I got my ride back though, CEL went on again (frustration galore!) - another P error code, and this time for a faulty O2 sensor. I was like, "this car... -_-" GB was like, "we'll re-check everything, smoke test for leaks, etc." So I left my car with GB again, and all checked out but they replaced the faulty O2 sensor at no charge. Why? Because they're chill and they knew I was about to hulk-smash my car.I just wish I went to GB sooner. Would have saved a lot more time and money, and just a lot less frustration. GB has my gratitude and appreciation!
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November 2023 by Trina W.
The best auto shop in OC drove from Irvine to see Eric our family go to guy for years. We all come to Eric
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November 2023 by Alisa D.
The only place I trust to bring all of our family cars. Eric is always so helpful and fast. Thank you!
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October 2023 by Jan Oldenbrook
I have never been to a better auto body shop since my husband was alive. They kept me up to date on all that had to be done to my van with pictures and notes. I'm 88 yrs. old and I have to be able to trust the shop I go to, and I've been going to Gustafsons for 2004.Service: General repairs & maintenance
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October 2023 by Anh Khue Ho
Gustafson Brothers is very reliable, you can definitely trust them to maintain for fix your cars. I highly recommend Marcelo Castillo there. He is the BEST, very kind, honest, knowledgeable, and helpful.
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October 2023 by Elizabeth Davis
Had body work done to my 2022 toyota corolla and I am beyond pleased . Thank you Jimmy and staff for taking care of my girl . She is beautiful again. I highly recommend this shop to everyone .Service: Auto body & trim repair
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October 2023 by Stevi
Highly recommend. Front office staff- delightful, back of house mechanics- skilled and professional, pricing…Quality is crucial, it’s a car. Pay the deductible. ?Service: Auto body & trim replacement
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October 2023 by Mike A.
Been coming here since the 80's. Always my go to for automotive repairs. Have known Eric for 6 years and he has always been very honest and given me the best customer service. If you are considering a shop look no further the crew at Gbros will take great care of you. Front desk staff is amazing, snacks and coffee. They will even give you a shuttle ride home.
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September 2023 by Adam M
This play should be reported to Better Business Bureau and investigated continuously until they are no longer in business I mean 50 years, family business enough is enough with the unhealthy, mentally ill, and well funded people that think they are mechanics, mechanically inclined and whatever else they have going on at this AAA Certified Repair facility.I was charged $450 for them to tell me that they'll investigate a coolant leak and failure to pass smog on 1994 Mercedes Benz S420 with only 102k. I came in there wanting an estimate for how much it will cost to fix whatever the problem was, I even provided smog test reports and the evidence of the obvious coolant leak. I told them that I was really not feeling well, I live pretty far away and it's a bit much for one day to deal with and they looked very very busy there. The car was towed into the back lot and I waited about 15-30 minutes talking to the young lady at the front desk and the mechanic there providing them both as much detailed information as possible. I was told I'll get an estimate and that on Saturday or Monday the car will be ready for me to pick up. This was on Friday the 8th of September 2023. Shortly after I left and was walking to the bus stop I received an email from them they did say they were going to send one.I did not approve any work and they started working on the car, well that's what Eric called it on Saturday evening after declining to release it to the same tow company that towed it in. On Friday I was told that I'll be getting a text on Saturday morning, I did not receive one call from this place or text like I was told, just emails demanding more and more money. Eric told me that the technician spent hours working on the car on Saturday morning. They literally forced me to pay this money and damaged few things on the vehicle both interior, exterior who knows what else. The car has to be sold now and it was a simple transfer of ownership process. And I was on the way there to do smog yet again after failing twice because the guy does not know about Mercedes Benz and drives the vehicles with the doors open on and off the Dyno, at the place where I tried to smog twice and it's obviously a smog only place, but that's another story and review. Get a diagnostic of the problem and hopefully fix it, if it's inexpensive.After what Gustafson Brothers Automotive called investigative work which I did not approve, they provided me yet another estimate, this time for almost $3000 which included parts that were recently replaced according to the previous owner that I'm still in contact with who is looking for supporting documents. I mean he had Mercedes Benz hoses on it that they're saying were original when they were just recently replaced, very hard to find parts.I've told not just the front desk young lady who has hard time communicating, concentrating, just working in general but also the technician Sean Leahy who I told numerous times that I need an estimate to how much it's going to cost look into the coolant leak that I developed without the car getting Hot, on Highway 1 after I pulled over less than 10 minutes driving from this place and failure to pass smog and I just left from USC Smog Test.Eric, the front desk lady whoever else just refused to release the vehicle unless I paid them. I mean I still feel like this mentally ill family business is still here threatening, harassing forcing me to give them money, talking about something they have no business doing, at my home, wow and it's Wednesday morning the 13th of September 2023.Please stay away from this place because I know I will. Who in their right mind will pay someone $450 for simple diagnostics I've never seen an estimate this high for diagnostics. Here it's called investigation, smog failure investigation over $300 just for that.Good luck there allTake care ok