-
January 2024 by catherine perez
How is it possible that a store closes at 7:00 pm on December 21???
-
January 2024 by Claudio
3 days before Christmas and it closes at 7pm. Google maps says it is open until 9pm.
-
January 2024 by Anthony Usera Power of Chiropractic
Pretty big, good selection
-
December 2023 by Mckenna K.
Rude staff. Came in 6 minutes before close, with my daughter to grab something, knew exactly what I needed. Doors were open and the guy screamed at me that they were closed? Lock your doors then? Weird.
-
November 2023 by Kylie M.
SERVICE is AWFUL and he staff is RUDE!!!!!! They talk about customers super loud when your shopping ( they have made fun of guests while they were shopping ) , they talk about personal work problems out loud , & will continue a conversation instead of paying attention to guests . If the person working doesn't like you or annoyed when your purchasing something they will lie and say the validation scanner isn't working. Get better employees!!!!!!
-
November 2023 by Tiffany J.
Came in to validate parking. Told them I was working at Paseo Hotel as a vendor for an event and I had to park here. The staff or manager told me I need to purchase an item downstairs for validation. Never have I ever been told I need that for any place. I happily went to another place and they validated with NO problem. Now I see why they have bad reviews.
-
July 2023 by Denise C.
CUSTOMER SERVICE WAS HORRIBLE HERE. These people were no help at all. Another yelp review mentioned that if you're not a blonde white woman the staff will disregard you and I agree. As a matter of fact is was two white women who stole from me at this location. I left my bag unattended and when I returned to retrieve it, it was no where to be found. When I asked the manager if they had seen the bag they said no. Then I approached a suspicious looking pair of women who suddenly had two brandy Melville bags. I asked to see if one of the bags was mine and they reluctantly gave it back. Speechless and appalled I stormed out with my bag. When I checked my bag I was missing a blouse. I went back to the H& M and the women were still there, I asked if I could check their bags for my blouse and feigning innocence, they pulled out my blouse from their bag. Throughout this whole process the management was no help and said there was nothing they could do to help me!
-
July 2023 by Zenmaster
Inexpensive clothing and it looks great on the hanger but the fit is always really weird
-
April 2023 by ajaz sheikh
Good and helping staff. Good collection apt for young adult boys
-
March 2023 by Suzy Kennish
H&M is always a great place to shop at , the only downside is the customer service that is being provided. I visited this store on March 6 2023 at around 11 a.m and there were two young ladies working there . I did not receive a warm welcome from niether of them . They were both very unpleasant and gave me an attitude when I asked for help . They also gave each other a look and rolled there eyes which they thought i did not see . I felt very uncomfortable. Luckily the cashier whose name was either Emily or Evelyn or something similar was very nice and attentive . I believe she did the afternoon shift that day .
-
February 2023 by Melissa Warner
Great staff! I appreciate the diversity and inclusion that is clearly demonstrated here.
-
November 2022 by S Sam
Terrible customer service for a return. Received a gift with a gift receipt, took two visits and treated like a criminal. They wouldn’t process the exchange unless we had reached the amount even when we said we didn’t care about losing some money. Also trash left out on displays and after all that they forgot to remove the security tag so we had to go back again.
-
September 2022 by Vicki D.
The location at Pacific city was nice and airy...but I feel the displays need to show more class and style. I believe that's how you 'sell'. Visual image and sense of style is critical.
-
August 2022 by Lydia B.
Shopped here with my daughter on 8/28. Manager accused my daughter of wearing pants she was returning that had not been warn. She didn't ask she accused. Manager was chewing gum and while on floor did not greet us or offer assistance. I did not make my purchase of $140 because of this manager not taking my daughter's $20 pants return. Rude manager and we won't go back to this location.
-
August 2022 by Vy P.
Not only was there a limited selection of clothing, but the staff is one of the rudest I've ever encountered. I'm not a white woman so immediately, there's no greetings or interactions. Throughout my looking around, I've caught workers checking to see if I was going to steal multiple times. Do not come here if you're anything other than white lmao.
