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February 2024 by Diane Cencak
Manny was great with explaining the function of my first ebike purchase. He did not oversell, but was clearly knowledgeable about my bike. The service technician was also helpful and friendly.I am an experienced cyclist, but this was a big change. I previously owned a mountain bike for 20 years and know Trek’s quality.I am confident I will get good service in the future for my ebike from the Huntington Beach location.
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February 2024 by Joe Scholz
Our Jax service technician was friendly, knowledgeable and honest !!!
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February 2024 by Joe NEVIS
High prices yet good service, and salesman was nice.
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February 2024 by Yelp R.
Manny absolutely deserves much more than 5 stars! He was extremely patient, knowledgeable, and kind in providing my family exceptional service. He provided us valuable information regarding the appropriate use of our son's bicycle and he assisted with properly putting air in his tires. Thank you for such a wonderful experience. We love coming to this store because of employees like him!
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February 2024 by christophe du chaxel
French cyclist come to Matt if you need repairs on your bike in Huntington. Very friendly and competent welcome. In addition, Matt was very patient with my French accent and my English which could be improved.
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January 2024 by Bao V.
I wish I can give this place 0. Just left this place. Wanted to pick up the FX4. Literally no one ever said hi or acknowledged me. Someone comes in after me and they help them first. Is it because I'm Asian? I'm literally ready to convert. What a waste of time. Just bought 2 bikes at Bicycle Discover also a trek spot.
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January 2024 by Teva F.
By far one of the best bike shop in Orange County. Good amount of inventory, and extremely knowledgeable,nice, and accommodating staff.
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December 2023 by Francis Jason Garriott
Friendly and helpful staff.
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December 2023 by L.E. DuBois
Staff were all supremely helpful and knowledgeable. I felt the products I purchased were quality and well made.
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November 2023 by Brian B
Jax has become amazingly bad. A Jax employee destroyed part of a bike today due to incompetence.Over the years, we have serviced dozens of bikes and bought at least six bikes here, but no more. The service has become appalling. We have now had a string of awful experiences with their service department.Today, my wife brought her bike for the simple task of getting a tune-up and having the front tire replaced.The bike technician, Joel, didn't realize the through axle bolt holding the tire in place needed to be adjusted from both sides and instead tried to loosen it from one side. In doing so, he decided the bolt was too tight.Rather than say, it was something he didn't want to risk working on, he chose to destroy the through axle bolt, not just strip it, but completely ruin it.He then proceeded to hammer (yes, hammer) a hex wrench into the axle. Not only did he completely strip one side but he proceeded to destroy the through axle bolt and then proceeded to tell my wife she was going to need to buy a new one.When I returned with her, not only did he NOT take responsibility for his actions but he and a fellow employee decided a better course of action would be to talk poorly about competitors and tell us how much worse they are than Jax.They also have a security camera right in the area where he was doing the work. I asked him to pull up the footage so we could see exactly how he was handling the bike. His response was, "We don't keep the film, so we can't watch it."Jax has become yet another example of local businesses who have given up actually caring about their regular customers, driving us to do as much business online as possible and seek service options elsewhere.Very unfortunate. We used to really like this place.
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November 2023 by John Briquelet
Great service and genuine expertise. I bought my first beach cruiser at Jax in 2007, and I purchased three other bikes there for family members since then. I won’t take my bikes anywhere else.
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September 2023 by lonnie W.
I was having some issues with my new bikes that I just bought and I took them over to Jack's to see Jeff that I read a lot of good comments about and also met Joel. I highly recommend someone that's looking to get their bikes prepared to go to see them they took care of both of my bikes they were ready the very next morning. I appreciate the service that I received from them
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September 2023 by Nick E.
Brought my moped here for a tire change, although they couldn't facilitate the service they were exceptionally helpful. Highly recommended for anything bicycle related. Used to be the old Electric Chair.
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August 2023 by Pursuing Balance Through Adventure
Everyone at the shop made sure to be part of my mountain bike buying experience in order to make it the best possible. I found the guys genuine and down to earth. They were there to help and not just make a sale..
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August 2023 by Bill Morgan
I found your selection of accessories to be very good. I had purchased several mirrors from my new Evite, and could not find the right one until I walked into your store the other day. It was well priced and most important it is lodge invisibility behind me, is great to see all approaching cars.