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March 2024 by Adam Backhaut
Great hotel, awesome family atmosphere! We stay here every time, breakfast is also amazing!
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March 2024 by Glenn Mitchell
If you can afford it, it's a happening
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March 2024 by William Griffith
Omar at the front desk is great. He helped me with a truly painful billing issue from a business trip. Much appreciated!!
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March 2024 by Ultra63
We had a view of the pier which we loved. Nice free beer and snacks 5-6 . Nearby restaurants and
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March 2024 by Cheryl Gurr
The location of this hotel is perfect, right on the beach and next to shopping and restaurants. The hotel has a great decor and vibe in the main lobby. There are 3 fire pits in the courtyard where you can roast s'mores they provide you with. There is corn hole and pin pong games. The rooms do not have a coffee maker, but they have a nice set up for free coffee and hot cocoa in the lobby. They have fruit flavored water in the lobby as well.The room was clean and the bathroom was very large. The beds were comfortable. The shower was nice and steamy and they had a large bathtub. I really enjoyed the record player in the room, which you can pick vinyls from the lobby to bring up to your room. We picked a room that did not overlook the ocean as the hotel is right on the pacific coast highway. Even with a room facing the back, you could still hear the highway pretty loudly, so the hotel provided a white noise maker for sleep which was really handy! We slept well! The room had a tiny balcony but there were no chairs to sit in.
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March 2024 by Rebecca Leah
The location is perfect and the amenities are great but all the staff acts like they’re better than you. No one was friendly and we felt like every time we needed help, we were being a bother. We had to ask for help with a barking dog in the room next to us and the girl upfront was not helpful about it and seemed annoyed we were even bothering her. No apology, nothing. For as nice as this place is and especially for the price I wish they were friendly. I wouldn’t stay here again and having spent almost 1k here, that’s disappointing.Rooms: Most rooms come with a balconyWalkability: Near lots of cute shops and restaurants
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March 2024 by ashmadmadash fun (ashmad fun)
good everything besides the rooms which was just so crummy for the price of the hotel, and its just a bit too
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March 2024 by John Bisnar
We had a great experience here. Very friendly staff every time we countered them, very clean. Wonderful views. The restaurant was a tad slow, but we just enjoyed the view while we waited.
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March 2024 by Susan Bartoletti
We have found no service at all with the front desk. This hotel has had about four different owners since it opened. Originally, it was a much more upscale hotel but now it is a typical , lower class hotel. The bartender in their restaurant was very nice but it was so cold at the bar (like a wind tunnel), that we didn't stay. They did have a sweet young guy playing guitar but there were only four people at 7:30pm in the entire place . They use to have a clever ski lodge type bar on the patio for Christmas time but that is gone .
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March 2024 by Jeffrey Rudloff
Walkability: Best location! walk to the pier, surf shops, restaurants and bars easilyFood & drinks: Pacific hideaway has great drinks and an excellent selection to go along with the views and good vibes. Only had breakfast here for the menu but it was delicious
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March 2024 by Mystical Unicorn
I love Kimpton properties; I've been to this location before, back in June. The stay was fine in June, as I was not using points. I was treated nicely then.On this stay, I booked a specific room with an ocean view and balcony and used points (I'm a Diamond member...but, whatever, I don't wave that "status" and whatnot) and was assigned an accessible room. I called reception that I did not book this room type. He said, "Well, you used points..." His communication there was upsetting. The situation was made right and I was moved to another room (this situation should never gave happened). Fine. The stay ended up fine...Until I was authorized an additional charge of odd amounts. I understand the $150/day incidental fees. I did not use anything in the hotel other than a bottle of wine and some stuff from the mini bar, which is far less than what I was authorized at check-in...at the end of the day, I had seen another charge, which is why I contacted the hotel.The representative went over charges. I told him what I had. I never touched Titos and Modelos. He stated he would send me a receipt with the updated charges (I asked for a receipt hours earlier). I never received a receipt. I waited hours later; he never sent me a receipt. At this point, I'm a little irate.I'm not sure what is going on within this establishment, but it makes me nervous. I had to wait over an hour for toilet paper to be sent to my room yesterday. I was patient. They stated there were issues with the system.There are too many communication issues with this place. The additional authorization is bothersome. And then learning that I was charged for stuff I did not use until I called...In any case, poor business practices.I was planning on returning and sending friends and colleagues to this property...not at this juncture...They don't communicate! They lie. They don't follow through with what they state they will do.Avoid a headache.
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March 2024 by Melinda
Sooooo Love the Kimpton.The staff is the best , Omar , DannyKris , Fredrick , Nick and Hunter ,The treats are the best . We stayed 2 and 1/2 months there . Was so much fun. Our dog Jack loved it so much.Thank you to very one there ,The Ferson’s ❤️❤️❤️Nearby activities: Al the restaurant and shops are greatSafety: Was the best ,Walkability: Loved the beach and dog store across the street.
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February 2024 by DONNA HORNYAK
Social hour allowed us to meet new people and talking with other guests. Staff was very friendly. Great location.
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February 2024 by Patrick
I loved the room. Such a great ambiance. Our room was right across from the gym and a lot of people like to drop their weights when they're done. That extended late into the night.
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February 2024 by Zinnia U
Lovely place! I will definitely come back!Rooms: Clean and trendy, we stayed at the junior suite with a great tub!Nearby activities: Lots of restaurants and shopping it is right across from the PierWalkability: Yes!Food & drinks: Great food and drink options!
