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September 2023 by Lindsay Stone
My daughter and I went in store today and the 2 girls working were so unfriendly. Couldn’t even be bothered to say hello, they completely ignored us.
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July 2023 by Angie B.
I love this store! It's my favorite bathing suit boutique! They've got so many cute styles and patterns.
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October 2022 by Raymond E.
Get your swimsuit on and get rid of that student debt so u can buy more bikinis at this hot spot!
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September 2022 by Gmoney G.
soo the swimwear is like size 0. but i got a cute top worker was nice and friendly. outta all the stores in hb this one was the best. cute and comfy clothes. parking seems limited but theres metered parking around.
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April 2022 by Jessica P.
Girl working tonight is so kind and patient. Appreciate it so much, especially when you do not know what size you are and wear a different size top and bottom. She went above and beyond! Love the two bikinis I got! Thank you
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January 2022 by Morgan F.
Shockingly bad customer service. I accidentally lost a Christmas gift card which I realize was my crushingly sad mistake. However, when calling Merrilee's to try and salvage the situation, they were able to find my receipt in their system and told me a manager would call me the next day to work it out. No one called for 5 days. I ended up calling them back and a horribly condescending manager told me "There's nothing we can do and next time try and keep better track of your gift card" (!!!). They actually scolded me like I'm a child!! I could not believe they said that. And then, get this, proceeded to tell me that somehow if they reissued me another $50 gift card "They would be out $100." Ummmm in what world does that math make sense?? How could you possibly be out $100 if we GAVE YOU $50??? Talk about some stunning mathematical acrobatics. I asked to speak with the owner who apparently was behind this "Theres nothing we can do". The manager informed me that the owner was refusing to call me or speak with me because in the owner's words "Customer service is not my responsibility" . I guess they did not have the gal to tell me to my face they were taking my $50 and giving me NOTHING in return. I have worked in customer service for over 10 years and we always were able to either look up a customer's gift card in the system or simply reissue another in good faith in certain rare instances that arise and when its obvious the customer isnt lying- I showed them the charge in the bank statement and they have my receipt in their system. I will never go back here due to the sour taste thats been left for me from being dismissed, scolded, and ripped off $50!
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November 2021 by Katie M.
Wandered in the shop because of a cute dress in the window and it was the last one! The young lady running the store was so kind and very helpful. Took the dress off the mannequin so I could try it on. Next time, we're back in HB, we'll definitely stop here again.
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August 2020 by Kacey M.
This place has the cutest clothes, and the best service. Paige was soooo helpful. It felt like shopping with a friend. Does this look frompy? What shirt goes with this shirt? She had all the answers. Left so happy and confident! :)
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August 2019 by Bonbone
I visited this boutique one time. It have very cute and special items, I bought a lot of things but they dont have a big size,(I wear 18-20) so I didnt find size from everything I love. Also the price is very high, (coz you want to buy from everything😄) should be a little bit cheaper to buy a lots😊ðŸ˜
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June 2019 by Aracely A.
If I could rate a zero stars on this shop I definitely would. The employee who worked Sunday July 30th closing shift needs to be fired immediately. Horrible customer service! She was rude, disrespectful and failed to state the correct policies regarding returns. I will follow up with the company to assure this employee is fired. No customer should ever be treated with disrespect and attitude as I was today. I asked to return a hat that had not even been worn and left the tag with the employee after my purchase, the employee stated that it was my fault I didn't know about the return policy, WHICH DOESN'T EXIST, and said she was unable to help. I personally work in retail and understand that once tags are off products they are unable to be returned however do make one time expectations to ensure the customers satisfaction. My experience was unbelievable and the store can guarantee that I will never recommend them to anyone else. You will never find me or anyone I know shopping here again.
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October 2018 by Cherie Valdez
Quality suits and A+ customer service!
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July 2018 by Maui M.
I found my new favorite go-to surf/swim/beach swimsuit! Can't believe I've been living in downtown HB for over 8 years and just now discovering this gem. Didn't realize how long they've been around (hello 70's!) and that their suits are handmade in Laguna. Suits are pricey but comparable to the name-brand suits you'd find at Diane's, etc. Quality is pretty amazing and my criss-cross back white bikini top is triple lined so no see-thru issues. Absolutely perfect for surfing and swimming (read: it stays on perfectly in waves!) yet still stylish and sexy. Service was super friendly and helpful in a genuine way. No "I'm trying to sell you something" vibe. They just really want to help you find the right suit you'll love. Amanda was so sweet and took the time to make suggestions in a non-intrusive way. Highly recommend! I'll be back.
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July 2018 by Gwen A.
I love this place! Cute swimsuits and clothing, and awesome customer service. The only thing I don't like is the fitting rooms.. the fabric or blanket that is supposed to block people from seeing you change doesn't really cover everything. It's usually girls there but I still am not too comfortable trying things on.
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July 2018 by Bun J.
Best customer service out of all the swimwear stores I went to in Huntington beach(: they made sure my shopping experience was A-1 u0026 I left with a new bikini for the summer ! I'll be back for sure.
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June 2018 by Kellie T.
Not sure if you guys offer commission on sold swimwear, but TORI is the best employee here by far. I mean every employee has been amazing, but tori is THE BEST. Very very outgoing, nice, super helpful. 10/10 for TORI!
