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September 2023 by Sharon Lotze
Friendly and helpful staff
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September 2023 by Gabrielle Wiesinger Fuentes
Good customer service
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March 2023 by Kelly Haynes
I received a free T-Mobile Tuesday gift from the sweet representative that helped me!
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March 2023 by Jeffrey D.
I went in because I misplaced my ear pods. I asked the girl at the desk if she had wireless head phones that have a charge. She said yes and got these neck wrap around ear buds. I paid $38 and some change. Luckily I tried to connect them there. According to her they were broken so she opened up a new package then told me these ones work I just need to charge them first. I told her that's why asked if they had a charge. I asked for my money back and she said she couldn't because the new ones weren't broken. That's ridiculous. Do not get ripped off. Do not go here ever!!!!
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August 2022 by Mary Q.
Customer service was not okay. I didn't mind much that the customer service wait time was over an hour for me.. But I found it burdensome that my simple questions were not answered truefully. This is the first phone store/metro shop I've seen only really want to help with select customers that want to go on a contract and buy a new phone there.. after being carelessly helped I went to another local metro PCs store that was not a headache at all or seemed for profits to be made.
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August 2022 by James Harman
This is the seventh day in a row me calling this Metro store and no one ever picks up. I've called back couple times still no answer. I've driven there when it had 4 hours left before closing no one's in the store. If the store is closed or shut down please put up a sign and take the phone number off of Google what a waste of time all I want to do is buy a phone apparently not from the store horrible customer service if anybody is in there
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July 2022 by Andrea Ru
Lorna at the front desk was truly amazing and extremely patient with me and my phone issue. Even got a free gift today !
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August 2021 by Luis Sanchez
I was there yesterday to get new cell! Anna was there she was amazing! She know how the costumers needs to be treated.. Anna thank u so much for all ur help! U are just amazing! I'm So glad....
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August 2021 by herbert stubbs
Excellent service.
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March 2021 by Ronald Lux
I just bought a charger cord, but I did have questions about my service and the ladies behind the counter were very helpful answering my questions !!!!!!
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February 2021 by Tessa Riedy
Great customer Service Jessie was to help me find a phone that best fits my needs.
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January 2021 by Robert F.
I visited this store on 1/20/21 to have my fathers old fashioned flip phone looked at because the volume wasn't working properly. I was immediately greeted by Jessie who began to look into the situation for us. My father who is always in a hurry and twice as impatient, feeling frustrated told Jessie he couldn't figure it out. Jessie got the phone working and then showed him how to turn it on and off and how to check his text messages. I appreciated the great customer service Jessie provided us and how professional she was!! Thanks again Jessie!!
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November 2020 by Mo Ramerez
Big thanks to Priscilla, she is very knowledgeable. She had to answer to all my questions and was very helpful.
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October 2020 by Tu D.
Horrible service. Signs clearly states closes at 7pm on Monday thru Friday but the doors are closed at 4pm without any notices. Whoever is running this business obviously doesn't want to keep their customers happy.
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June 2020 by Marla Andrade
Came here from out of town to make a quick payment since I was already in the area. At first I didn’t mind waiting because I understand that there was only one staff member working. However what irritated me the most was that after waiting for some time, this older gentleman came in right after me, and it wasn’t till when the guy in front of me was done I started walking up to the front where she tells me “oh I’m sorry mam he was here first” (the older gentleman). Like you couldn’t of told me that earlier??? Prior she had only asked me if I was making a payment, but like at least have the courtesy to also tell me that there was someone else already waiting so I wouldn’t have been wasting my time. I ended up walking out. Her name is Ana. Love Metro but do not love this location.
