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March 2024 by Xiu L.
At that time, the salesperson told me that the first attempt was unsuccessful, so I asked me to redo it. Looking at the deduction records, I found that being redone twice was really outrageous and angry. Why did they charge me twice for something?
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October 2023 by Kim Salas
I love the fashion. Customer service was nice.
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October 2023 by Eli
My daughter loves buying clothes from here. They can be a little pricey, but that is to be expected from a boutique. Unfortunately, the employees aren't really nice and give rude judgemental looks if people are not dressed a certain way.
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August 2023 by Abdullah Al Homeadan
No rest for Bridget is a great womens' apparel and accessories store: good designs at a reasonable price
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June 2023 by Neza#16 Flores
I recommend it
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May 2023 by Corry S.
There are some nice pieces but overall, too expensive. The return policy is BAD!!!NEVER GONNA SHOP HERE ANYMORE
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January 2023 by Christy D.
Need new associates please! I don't leave many negative reviews but this one I can't let go. I've never felt so snubbed in a store in my entire life, and I've been in plenty around the world. This store is in my hometown and I've been here a number of times (and can't say any experience has been exemplary). Started out with a product return/store credit for a shirt that CLEARLY had the tags from said store still on it, unaltered. The two associates stood behind the counter, without a smile, emotion or an apology said, "if you don't have a receipt we can't take it back". It was a gift for Christmas for the person I was with who wasn't given a receipt. I saw the exact top still in the store and asked if she could just exchange for a different size, again very smugly, they repeated their initial reply. I didn't want to cause a scene over a cheap $20 top, I apologized to the person I was with and said let's just find you something else. She purchased another top and upon leaving, not a thank you for coming, have a nice day, nothing. Then we get home...they DIDN'T PUT HER RECEIPT IN HER BAG!! I will never go back and will tell all my friends not to as well. I'm ashamed if visitors to HB think that this is who we are! Don't bite the hand that feeds you No Rest For Bridget.
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October 2022 by Bella T.
This review is based on customer support only. This is the ONLY location that repeatedly has zero customer service. Although the location is the closest to me, I've tried over and over hoping it would get better. I literally just walked in, looked thru the entire store. I took my time. Not once did anyone greet me, look at me or anything. One very tall blonde was steaming clothes. The other was on her phone texting (shorter girl wearing a black shirt). I always shop in the Costa Mesa store or even the Newport location. I thought since I was checking out the new J Crew outlet store I'd stop in. I just don't get why no matter what, the girls working there don't even bother acknowledging there's a customer I. The store. Someone could have easily walked out with a ton of items they are just that much not paying attention. For reference it's October 13 at 3:30pm. No matter who is working at this location, it happens each time. I keep trying to give this location a try. But I'm done. Will only shop in Costa Mesa & Newport. Management needs to address the employees at this location. If I was a personal shopper, the report I could give would be not favorable for this location.
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September 2022 by Anna
Loved the store; is different from what I'm used to. Bummed that the items I wanted were out of stock.
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June 2022 by Karina Hopper
Tried to get job there once, they never called me back ?
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May 2022 by Lori S.
Amber was so helpful!!!! I was in a hurry and she found me the perfect bikini and shorts. I can't wait to go back. Happy Mother's Day to myself .
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April 2022 by Chacha Z.
If there's zero rating , that zero rating goes to this store. As we walked in with my teenage girls with some other people, we noticed some ladies talking at the counter area just like they did not see people coming because they were busy chatting with each other. As we browsed the store we got some clothes to try on. I did not ask anybody because those 2 girls wasn't there anymore( the fitting room is adjacent to the counter area) so my younger daughter and i went to the dressing room together as it's big enough for us then while changing we heard the lady " only one person per fitting room please"! Oh well they were not around when we need them. We put our dress on and left the store and just like we did not exist. Costumer service is so bad, not a good store to go. Just go Feather and Stitch as their costumer service is excellent! Don't waste your time going to this store. This rating belong to The one in Bella Terra area
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January 2022 by Aly P.
If you want people to shop with you but require masks even though there is no current mandate for vaccinated individuals, then you should probably make sure you have them available to your customers in case they happen not to have one. Not just tell them you have to leave. No problem for me. I'll spend my money elsewhere.
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January 2022 by robert n.
I'm writing this for my wife because she's too peeved to write one without going off. Customer service here sucks. I guess if your not the right color they don't treat you the same. My wife said she was about to buy 2 outfits, was in there 15-20 minutes and was the only one shopping, the 2 workers never said one thing to her. In walks a customer of the right color and they come forward to greet her and ask how they can help all the while my wife is standing there like wtf. My wife literally just dropped her outfits and walked out vowing to never shop there again. I've read quite a few comments here re customer service and haven't seen any replies from management, so I guess they don't care
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January 2021 by Rachel D.
First off, if i could give this place 0 stars i would. I don't review places often, pretty much never, but y'all are majorly deserving of this one. I'm a new mom, i lost a lot of weight after having my baby and my clothes are baggy so i went to Bella terra in the hunt of sales after the Christmas season. Well, i walked in with my 4 month old in a stroller and a cup of coffee. All the blonde chic says to me is "sorry your mask needs to be up (i was drinking coffee) and we really dont even allow drinks in here" and then walked away. Her tone was very rude, and she didnt offer me any help with the store selection. Again, i'm a young mom with a new body and i could have used some help. Then the asian man that works there starts following me. Says nothing, just stands super close and stares at me and what i'm doing. I get it, you're a store for twigs with money but i saw a good sale and wanted to shop. Neither ever offered help, just rude stares and the occasional quiet gossip to each other. Not happy at all, definitely wont be telling others in my circle to go here. I wouldn't have cared if she was nice about it, or offered help first, but it was one of the most rude experiences i've ever had.
