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September 2021 by Kevin N.
Poor quality. Don't expect to wear them for long. Customer service is slow to respond, slow to ship, and slow to admit there are defects. For the cost, you might expect a tougher product. The advertising shows active people, and for the record not many of diversity, with an impression that the footwear would be durable. It is not. The positive reviews you'll read are fresh and I'd like to ask the same people a year or so later how the quality holds. Yes, most comfortable and good looking. Staff seems eager to help, yet on their schedule. There is a reason they only offer a one year warranty, and to be clear, it is because their products barely survive it.
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February 2021 by Chris Craig
My wife and I have multiple pairs of their shoes and sandals. We love the product and it is high quality. I had a warranty issue on one of my shoes and they took care of it with in a couple of hours. It was an amazing customer service experience.
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September 2020 by Jonathan R.
Haven't even gotten my shoes yet and already hate this company. Placed an order which, when I noticed it auto-populated my old address, I immediately (within a minute) canceled via both email and online support ("Contact Us"). I also tried their phone, but the message I received is that phone support is shut down. At the same time, I placed a new order with my current address. Long story short, the company has been adamant that in order to get a refund I have to go get the package and ship it back to them. I suppose I'm spoiled by Amazon/Zappos, Nordstrom and others who have earned awesome customer service reputations.
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January 2020 by Sean T
Great designs and super comfy shoes but they fall apart in only a few months. I've gone through 2 pairs of shoes and a pair of flip flops since June 2019. Regrettably won't be purchasing them again.
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January 2020 by Alan R.
I am dismayed at this companies customer service. There sandle cut my photo as it was unfinished at the toe strap. I sent the Sandles to coporate and they said they are not broken in. I have work them 6 times and each time I get a wound on my toe. I sent them a pic as well. I said I am diabetic and they could care less. All I wanted was to exchange for a new pair. Wow!!!
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November 2019 by Bill Fowler
These shoes (and sandals) have been a miracle for me. I had foot pain to the point that I had difficulty getting around in the morning and I had numbness in my toes. That is all gone and I walk miles everyday with my dogs. I have bad knees from sports injuries and my Orthopaedic doctor also recommended them and then showed me the pair he was wearing.
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October 2019 by Daniel Lee
The best shoes in the world. Seriously, price no object... and, I have chronic neuropathy. Thank you for providing the most comfortable and beautifully made shoes I own. Dan A
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July 2019 by E Toro
Expensive not worth the price tag.
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July 2019 by Mike S.
I'm must say, I am super impressed. I've had these slippahs for 5-ish years. And, it took some serious doing, but I finally blew a strap. With most slippahs I usually blowout the toe strap first, but not these. These buggahs are tough. In fact, I wore the soles out, and the toe strap is still solid. Quality! I would leave 5 stars, but my only complaint is that the top layer of "leather" peels off pretty easy as it really messes up the look. I have another pair just like these that are still in good shape and they're doing the same thing. Regardless, these are the toughest slippahs I've ever owned. Light years bettah than Rainbow, Vans, and even Reef. I will definitely be buying another pair, or two, or...I think you get it. Solid product that's totally worth the extra cost.
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April 2019 by Tony W.
Have bought Olukai fir years and never had an issue. Last years purchase started coming apart. They have a year warranty on all products and gladly sent me a new pair. Nothing but the best customer service. By making me feel like a valued customer they kept me as a life long loyal customer. Wish more companies would follow suit on how to treat customers. Great job Olukai !!! Thank you again Tony Wallace 9493310562
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February 2019 by Chris O.
So I bought a pair of Nice leather sandals from Olukai while in Kauai.. had them for about 12-14 mono, before the strap finally broke.. I found another pair at Nordstrom's here in So California. But they didn't fit. So I went home, grabbed my broken sandals and back to Nordstrom. My sandals were .5" bigger than the ones at Nordstrom. How could this be.. Turns out they make size 14.5 but sell them as size 15.. tricky!! Even when I called the customer service line she said yeah.. they do run smaller... Hint or Side note.. you own the company... Cut the Leather Bigger... I was directed to go to the Garden Grove store. And look for sandals there.. all 3 styles of the 100's of styles.. And they sell 14.5 with a sticker saying size 15. Why buy size 16... when I wear a size 15... Buy extra large Condoms when you have worn large condoms most of your life... Side note.. make Size 15.... not 14.5
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January 2019 by April R.
Sandals are great, customer service SUCKS! Ordered a pair with a 50% coupon that was never applied after putting in the coupon code. Contacted Thru email and bounced back generic response. Never got my 50% off. Great way to suck in customers and not follow through with discount. Will not ever buy product again!
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December 2018 by Dave Jordaan
Laces were worn out after constant wear (I love my OluKais and wear them everywhere). Contacted customer service to ask where to buy replacement laces. They shipped me a comp pair. Great product and excellent customer service.
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December 2018 by Fernando Villalobos
Wrost place to work at trust me wack wack n wack
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August 2018 by Patty O.
This review is about the sandal company, Olukai. Just want to say they are an outstanding shoe company and have excellent customer service. I bought a pair of Olukai's for my husband while visiting Prescott, Arizona. When we got home, California, he began to wear them and noticed a problem with his right foot. The strap left a blister by his big toe. I contacted CS for Olukai and Scott helped me. We tried a few things but it didn't work. He sent out another pair and they were PERFECT !! No blister, VERY comfortable and now he wears the constantly. Great product, Great Customer Service and great service. Thanks Olukai.......I'm a customer for life !!
