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November 2023 by Austin Yang
I picked up a dishwasher from BestBuy online order. The online order said it was in open box condition, but it turned out that it was a floor demo model which was in very good condition. The manager and her staff were very friendly and helpful. They had it wrapped up nicely and loaded it to my car. I would highly recommend this store!
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November 2023 by Ellen Sutton
This is a BIG shout-out to Wendal Baker, Plumbing Manager at Pacific Sales, HB. Wendal has been so helpful to both my husband and myself with our bathroom remodel. With Wendal’s expertise we were able to find our way through the maze of picking out bathroom fixtures and sinks. Thank you Wendal! You are awesome. ?
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November 2023 by Austin Y.
I picked up a dishwasher from BestBuy online order. The online order said it was in open box condition, but it turned out that it was a floor demo model which was in very good condition. The manager and her staff were very friendly and helpful. They had it wrapped up nicely and loaded it to my car. I would highly recommend this store!
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November 2023 by Eileen M.
I went to Pacific Sales to buy a refrigerator. Matt helped us find the one we wanted. He was very knowledgeable and really helped us. Not pushy at all. I love my new refrigerator! I would definitely go back and ask for Matt again!
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November 2023 by James S.
Wendal was extremely helpful. He made the experience so easy and fast. His knowledge of the product inventory helped expedite the task of deciding which fixtures to use that were within the budget. Thank So Much Wendal!
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November 2023 by Linda B.
We went to Pacific Sales on Saturday and Matt Dole was so helpful, informative and courteous. He helped us completely outfit our home with new appliances. We felt their Black Friday sale was fantastic and he helped us to get the best deal possible. Excited for delivery. Thanks
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November 2023 by Leslie Charlesworth
Wow! Our contractor recommended this location for our quest to find fixtures for a bathroom remodel. I was very skeptical, knowing it was owned by Best Buy, which I will not patronize. But I went because I trust our contractor, and am still so tickled that I did! They have a wide variety of brands and styles that far surpasses every big box store. Not just for fixtures, but appliances for the whole house. Toilets, too! And knobs, pulls, etc., that will coordinate. What made the experience exceptional was Josh. He took the time to educate me on the pros and cons of various finishes. We had decided on black fixtures until he told me about the difficulty of keeping them clean. And he gently opined that they wouldn’t look great with our choice of tile, anyway. I learned so much! As we talked, I mentioned some of the recommendations that our contractor had made (such as picking the fixtures before anything else because the plumbing fittings are among the first things that need to be done). Josh also showed me that the many styles shown in the store also come in multiple finishes: you don’t get that at The Home Depot or Lowe’s. Lisa, another expert employee, returned from lunch while I shared what our contractor had said and remarked that I have a great contractor who knows what he’s doing. That made me feel really good about our choice of contractors, and I at the end of my visit, I mentioned the contractor’s name and it turned out that Josh knew him (Tim of Trucor Construction) from having worked with other clients whose remodels he had done.We reviewed several styles and the functions of various options. I ended up making a choice and Josh printed all of the information in order for our contractor to get the supplies. I crossed off the remaining two places I had planned to visit. I will be going back to choose the toilet, too. And someday, the stuff we will need for a kitchen remodel. Josh was personable, honest, and vey willing to provide lots of info. So is Lisa! It made all of the difference in the world to make choices with the confidence of knowledge that comes from a professional versus trying to look online and take chances. Thank you Josh. And Lisa!
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September 2023 by Steve Bone
I have been a customer of Wendal Baker at this store for 21 years. He has always provided exceptional advice and service. In this world of "shop it on Amazon" and hope for the best. Wendal and his entire team prove that learning and buying from people with expertise, is really important and the value is exponential. If you need to get it right, I highly suggest going to Pacific Sales and ask for Wendal.
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September 2023 by Joe O'Neill
I cannot write enough superlatives about the professionalism, extensive knowledge, and dedication I most recently experienced with the team in Huntington Beach. Specifically, Wendal and Lisa in the Plumbing dept and the store manager, Maria, all of whom have made it so easy for me to write this review. I’ve been purchasing plumbing fixtures here for the past 10 years for a reason: intel regarding all the various manufacturers and especially the finishes and how they’ll look shortly after and long after installation. And it goes without writing but I’ll do it anyway: their customer service is superb! It takes experience and a level of care for a craft to impart all the intel in a way that makes one feel comfortable and confident in their purchase. That’s been my experience with Wendal and Lisa since my first purchase all those yrs ago. Most recent, my wife and I remodeled our bathrooms. Wendal and Lisa, from the moment we first started to look at different plumbing fixtures, were incredibly helpful in every way imaginable: patient as we took our time toggling through different manufacturers and finishes, insightful in their suggestions, and extraordinarily knowledgeable about ALL of it. We couldn’t be happier or more confident in our purchases. And the fixtures are gorgeous! Are these folks busy? You bet, because they’re so darn good at what they do, but they respond quickly and never fail to follow through. Thanks, Pac Sales HB, for everything you do!
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August 2023 by Sharon May
This is a great Pacific Sales store. Big selection of all things needed for home remodeling, appliances, plumbing, bbqs, etc. The staff is amazing: Wendell, Matt, Kimberly, and Martha. Very knowledge, helpful, and so nice! We've done a large bathroom and kitchen remodel, it's great to be able to go to one store and get everything you need along with great prices! (We've shopped around) This is our one and only place!
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August 2023 by Tracy
Shout out to Wendal and Lisa for helping me when I needed a sink returned and reordered mid renovation. They pulled out all the stops and made it happen for me.The customer service at Pacific Sales is top notch and Evelyn and Kimberly bring your experience full circle as the last people you interact with.
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August 2023 by Sharon M.
This is a great Pacific Sales store! Such a big selection and super prices for all of your remodel/home/appliance needs. The staff here is incredible: Wendell, Matt, Kimberly and Martha - all very knowledgeable, helpful and so nice! We've completed a huge bathroom remodel and now a full kitchen remodel. So great to be able to go to one store and get everything you need with the help and advice of their staff. We've shopped around and nobody beats their prices.
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August 2023 by Amy D.
I had an amazing experience with Wendal and Josh!!! I was buying a sink and they gave so much info on the two sinks that I was able to make a clear decision based on what fits my needs. They are friendly, very knowledgeable, NOT pushy and experienced!!!Great experience!!!!!!!
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July 2023 by Allison C.
We had a major flood in our home and had to do a full home remodel. Josh in plumbing at the HB location helped us from the very beginning and made sure we were always taken care of. First class service for sure! It was a stressful thing to go through but Josh made sure we weren't having to stress about everything Pacific Sales was able to assist with.
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June 2023 by cory grant
Sister company to Best Buy. A lot of hous hold appliances. A must check out spot. Good service
