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November 2023 by Gina
Close to beach in Huntington! My puppy has an allergic reaction to sand. These people were very helpful! They gave me suggestions and walked me thru the store pointing out the products they suggested. I would have been totally lost w/out their help! No otr place could have been more help!!!
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October 2023 by Jill Z
This Petco and others I have been to are clean and don't give me asthma like other stores. They treated the animals with respect and were helpful and have a good policy for a free vet visit within 30 says of purchasing the pet.
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October 2023 by Tamara McClure
You had my cat food in stock, which is nice, and I was able to use $5 in rewards—yay! The cashier, young girl with dark hair, was so pleasant. I always appreciate your customer service at this location.
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September 2023 by Emma Palomino
Fantastic store for dogs lot of great and fun stuff . The brands they carry are somewhat limited compare to the pet store in fountain valley however the store is nice clean fully renovated and very well maintain. Whoever owns this location keeps it organize and take pride .its well care for . Staff is very helpful and friendly . My dog loves coming to this place . They got super cute leashes and outfit . They also got a fantastic machine for dog tags if needed .i just wish they would carry more natural / health brand . Lot of it was out of stock and i dont like switching food on my dog constantly .
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August 2023 by L. Bilock
Everyone's helpful, products stocked, clean my pup was happy to get cleaned up however her nails were sharp since she refused them to clip and smooth them out
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August 2023 by Jeffrey Javanbakht
I couldn't be more disappointed. I needed to buy prescription food for my cat. I had my prescription with me, but because I didn't have the bar code that is supposed to be provided by the in-house vet office, the sales representative wouldn't sell it to me. When I said, I understand the law requires a prescription, which I have, why won't you sell me the food, the service rep said, "That might be the law, but our policy states that we have to scan the bar code which you don't have." I'd submit that it isn't a policy issue, but an operations failure point to not be able to facilitate a transaction when your customer has the necessary legal documentation to buy the food. I was forced to feed my cat food that it shouldn't have, and will shift all of my purchases to Chewy. "Petco, where pets can't go to get their food" should be their new tagline.
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July 2023 by Gloria Knight
This was my first visit to the grooming salon in about 7 years. I recently fired my groomer due to the fact that my 2 girl Shih Tzus who had long hair, had their top knots cut off to about 1/3 of what they were. I had not asked for any cut.I was pleasantly pleased that Sarah listened intently to me as I explained what I wanted for my girls, and delivered greatly. I have received compliments for the results, and will be back in a few weeks for round 2. I highly recommend you giving the grooming salon a try.
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July 2023 by Ginny Johnson
Petco had the products and services I needed. My shopping was very efficient as an associate was available to assist me and check-out was a fairly reasonable wait. I intend to return soon to use the self-serve pet-bathing tubs that are offered.
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June 2023 by Ryan Palmer
The staff are always friendly at this location, but they are never at the cash register when I am ready to check out.I’ve noticed at this location as well that they are frequently out of items and the shelves are pretty bare.They have a lot of fish for sale, but not too many other pets.Layout is great and the store is always clean.There is also a self dog wash.
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June 2023 by Jennifer Lynne
The Huntington Beach Petco has really special people. They are so sqrt and truly do care. I took my 3 dogs to use the self dog wash area. I had never used this before and the employees were super helpful and the bath area was very easy to use and perfectly laid out. Seriously you can't beat it for $20.00. I will be back and thanks to the two handsome young men that helped me... one was working the register and helping customers (myself included), he also helped me get my old girl, my 13yr old black lab who was scared in the tub and the other super employee worked in the vet area. He actually lifted my Big American Bully into the tub. My Bully is not familiar with stairs. My fault. I will correct that asap! Thank you both. Your store Manager should be very proud to have great employees like you!!
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February 2022 by Ash L.
Went today to get my daughter a fish for a potty training reward didn't catch the employees name(other than he's a Eagles fan & from Philadelphia) he took the time to come ask if I needed assistance & was so patient/helpful thanks again.
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February 2022 by Asal S.
This review is for Thrive. I took my extremely sick pup who had massive anxiety here and Dr Ledesma was so sweet to him. He felt so calm and at ease after their interaction. We were sent home with probiotics and antibiotics for a potential viral infection and he's feeling a lot better. The whole staff there was nice. I highly recommend them!
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November 2021 by Debbra R.
My 75 pound dog, Romeo, just had the best nail trimming of his 8 year life. He's not aggressive, but he is very strong and pulls away easily from his groomers. Half the time they don't get all of his nails completed. This time, I decided to try Petco on Adams and I'm glad we switched!!! Franchesca worked miracles with Romeo. She'll be seeing our faces every three weeks from now on!!!! Thanks for the magic!!!!! See you soon!
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October 2021 by Charlie Watts
Well run store and Inventory is great
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September 2021 by Kristi D.
This place has the worst customer service I was a long time customer for bringing my dog Skipper to the groomers there. But about three months ago the problems started. I couldn't get anyone to answer the phone to make an appointment. I kept leaving voicemail messages for them to call me back but they never did. So I could never get an appointment for several months. Then finally when I got an appointment through their app I was so excited to get my dog groomed again. But when I went to drop him off they wouldn't touch him because his rabies vaccination had expired. But they Didn't tell me ahead of time so I have no idea that they didn't have the current paperwork. I sat there for about 20 minutes while they tried to call my vet. After 20 minutes I said forget it. I will never bring my dog back here. I just wasted all my time driving down there. They have terrible customer service and terrible communication to the customers.