-
March 2024 by Ted S.
Fantastic service. Michael was awesome!!! Very knowledgeable. He took my info down to let me know when my item is back in stock. Highly recommend this location.
-
March 2024 by Katelyn M.
Michael helped us today at the front and we had a great customer service experience! He was super friendly and helpful with our questions. Even organized and bagged everything for us!!! Will be returning to this location again!
-
March 2024 by Tena H.
Inconsistent, inconsiderate, customer service, in person and over the phone. The Buena Park store was the only one I received help from, and unfortunately, they did not have what I needed.
-
February 2024 by Brent P.
Denied my dog for a shampoo, nail trim and teeth brush because she has diabetes and cushions disease.. what??? That is pretty much the dumbest thing I have ever heard. Had no idea that a bath has potential huge medical implications! Maybe I could see saying no on the nail trim, which I'd probably be ok with but straight up denying? LAME. Anyway, over petco.. they charge too much anyway and are clearly intelligence impaired. After reading some of the service oriented reviews, I'm glad I got denied.. maybe petco should stay out of the service part and stick to merch.. stay in your lane, Petco, stay in your lane.
-
February 2024 by Andrew Read
Not very good service due to younger staff without a good work etiquette
-
January 2024 by Edward Patten
It is fine for a pet store
-
Very clean
-
January 2024 by NASAcollector I LOVE SPACE
Petco is always a good place to go, their staff turns over quickly but they're good people to deal with. Do your research about the best dog foods before going there, the staff recommends the food with the best profit margin.
-
January 2024 by Susan Daigh
Knew exactly what I wanted and walked in and got it, but one of the clerks was in first gear and was not going to get out of it.
-
January 2024 by Nicholas
Pablo was super helpful at the vetco, he always has a good attitude , and is just pleasant to be around
-
January 2024 by Eric Erickson
Good stores usually, just choose wisely on which store to visit. Large stores are better stocked with more knowledge people.
-
December 2023 by Catherine Hendsch
I appreciate Vital Care—I received a complimentary bag of cat food with my regards. The staff's professionalism, calm demeanor, and helpfulness stood out. While I couldn't locate the small cat hammock tree with scratching posts I saw online, the cashier, despite a busy line, maintained excellent composure.
-
October 2023 by Lori Sparks
I popped in to pick up chew treats and was able to find what I needed, the staff is always helpful and pleasant and truly love the pets that we are all shopping for. I also have my Cavapoo groomed there and they do a wonderful job and treat her very kindly.
-
October 2023 by Vanessa Nazariega
Went in shopping for some new cat food, litter, and litter box last minute not knowing exactly what I wanted and what was best for my cat. Luckily, Jane was there to help! We asked her a inventory question on some cat food I was interested in purchasing. That question turned into multiple more due to Jane being very knowledgeable about the products sold here. We walked out of that store very happy with alot of new information about the vital care program, cat food, return policy, and litter that we will be purchasing once my cat is adjusted. This will now be my favorite petco location solely because of Jane and her awesome customer service.
-
September 2023 by Michelle Weber
Excellent service!! My dog receive wonderful care. The employees at Petco are very sweet.
