-
April 2024 by Ariel B.
I could probably write an entire essay on how special Princess Bride Diamonds is! Everyone who works there are so nice from the moment you walk in. *Special shout out to Nikki, Regan, and the owner, Lisa.* SUMMARY: Phenomenal customer service, trustworthy, not pushy sales people, great quality, beautiful selections, and so many options from ready-made to custom pieces. Their whole philosophy is centered on trust, quality, and creating a magical experience in finding/creating the engagement ring of your dreams! LONG VERSION: My fiancé and I had the best experience at Princess Bride Diamonds, and Nikki is an absolute dream to work with! She truly made this experience feel so special, and she was so sweet and patient with me. Admittedly, I was indecisive and second guessed myself a lot, but she was always there to help me figure things out, answer all my questions, and reassure me. I didn't at all feel judged or pressured, which had been our experience at other places prior to PBD. Nikki was just as excited as I was to put together my dream ring, which added to the excitement and made me feel so supported. I highly recommend working with Nikki, or anyone else at Princess Bride Diamonds! I couldn't be happier with my new engagement ring, and I definitely plan on going to them for some custom pieces in the future as well, such as my wedding band and resetting the diamond from my first engagement ring. Also, if you're looking for a marquise, you know how hard it is to find a local jeweler who has them--PBD HAS SO MANY and they're all so perfect! Their selection of loose natural and lab diamonds are so amazingly curated; they so intentionally select the most beautiful quality of cuts, color, and sizes. They even have moissanite, and fancy cuts like hearts! You could trust that if they don't have what you want, they will source the best in quality and price. Additionally, they have a lifetime warranty and offer recommendations for 2 different types of insurance; which I think affirms trust that they genuinely care about their customers, and they take pride in what they create and stand by the quality of their pieces and customer experience.
-
March 2024 by Myra C.
We stopped by on a busy Saturday afternoon without an appointment. Cash helped us and he was great. Showed us different loose diamonds, settings in different sizes, quality and price ranges. Patient and no pressure sales tactics. The selection was good and the diamonds are beautiful. Highly recommend. If you're looking for a unique ring, come by here. The NOVA setting is really nice.
-
October 2023 by Jill Z
My fiance and I had a great experience. They cleaned my ring very quickly and it looks amazing and made my day. They measured the thickness to help me match my engagement ring to an eternity band and they gave me great and quick service. The store was busy which made me feel good knowing they have a lot of clientele on a weekday is a good sign. All of the diamonds are flawless color so they're super clear and white.
-
October 2023 by Nichole Fehrmann
After searching across the country, I settled on Princess Bride Diamonds for their beautiful, unique settings. Though the rings are beautiful, the superior customer service was really what sealed the deal for me. Rose went above and beyond to make sure that I was taken care of. Not only was she pleasant to interact with but she answered all of my many many questions and sent photos of the ring from various angles and in different lighting (on multiple occasions). She was consistently patient, understanding, and accommodating during the 3 months it took me to make a decision. To top it off, she was able to get the ring sized and shipped in the same week. Reading other reviews, it seems like this is the kind of service you can expect from the whole team. As if we needed more reasons to support family-owned businesses! Reach out to them—you will be glad you did.
-
August 2023 by Kelly Nguyen
Princess Bride Diamonds has been wonderful to work with from the beginning to end. After seeing videos on instagram, my partner and I traveled from the east coast to view the rings in person. Everything was as gorgeous as I had hoped. While I had a good idea of what kind of ring I wanted, Kash who helped us was generous with his time to ensure all the details were exactly as I wanted.Highly recommend working with this jeweler. They were so patient with my scheduling errors! I'm so excited to see the ring when it's completed.
-
June 2023 by Gavin S.
I think there is something to be said about the fact that every single interaction I've had with PBD has been positive...But I had to come and make an update to my review because...holy gosh, Princess came through in a major way on my wedding day! I couldn't believe how these guys played such a vital role on my big day.When I bought the ring, I decided to go with a ring that was slightly on the snug side (but not uncomfortably) in the hopes I can lose some weight (we've all been there -_-). When I picked up the ring it fit really well! Dallas was there to see that the fit was fine and everything was good to go.Come wedding day, during the morning ceremony, I noticed the ring was extremely tight...and with in minutes, my entire finger swelled up and turned red. A. Freaking. NIGHTMARE. I quickly called into Princess Bride Diamonds and got to talk to Dallas. Without going to far into it, they were able to help make the changes necessary so I my finger did not look like a sausage for the rest of the day. My ring size went up 1.5 sizes...never heard of that before (and why only my finger girth went up?!). The next day, I went back and my finger was back to normal...what the actual heck?Regardless, my main point is that PBD really came through with their unsurpassable customer service and true care for their customers. They really saved all the photos of our special day and my finger. I can't imagine working with someone else for my wife's future jewelry.
-
June 2023 by Nathan I.
Recently got engaged. Upon entering I was greeted by Rose Blice who was amazing! I went in to make an order of a custom ring. I had an idea of what I wanted but didn't know where to start. Rose helped me bring my idea to reality. Rose was helpful from start to finish! She provided updates on the current status of the ring up to the date I picked it up! The ring was perfect! I will definitely be recommending this business and Rose!
-
June 2023 by Nick Taylor
Very happy with the ring, it turned out great!!! Caralina Maher was the best, please ask for her, she made this experience a breeze. She was so knowledgeable and worked within my budget. My fiancé loves the ring and each day she is getting amazing compliments, nothing better! Also loved the shipping updates.
-
June 2023 by Marcus Brown
"From navigating my shopping list to suggesting unique engagement ring Rose at Princess Bride Diamonds went above and beyond to make my experience unforgettable. To make my fiancée a super nova girl. Can't wait to come back for more! #AdventureAwaits #CustomerServiceGoals ?️?"
-
May 2023 by Konner C.
I had my wife's wedding ring custom made from this jeweler (over 15 months ago). The process was smooth and fun. We came into the store together and showed them some photos of some styles we liked. My wife and I enjoyed their transparency and process from the initial meetings. A few things I remember sticking out was their thorough explanation of the process, a very competitive pricing for the diamond itself and the ring design, and not feeling like they are trying to entice us to buying bigger and higher quality diamonds.After we decided to move forward with them, I came in solo to determine which diamond to buy. The ordered various diamonds to the store to determine what size, clarity, etc. best fit my ideas and price. And we finalized the design.Then I went back and forth with their designer (Dallas) over email where he would send me updates on the current design and any adjustments I wanted to make. I made quite a few adjustments. Once again, they were patient.Finally, here's the reason I gave them such a good review. Upon receiving the ring, their was a clear mistake. I didn't have an option to change it right there b/c I had to get on a flight to propose in a couple days. But upon return, my wife and I needed to have the mistake fix. And Princess Bride Diamonds took it in to fix the mistake without any extra charge. Maybe this is normal but in the moment it felt very special to have that level of customer service.Now, if you've read my review this far, I would recommend 2 things for anyone creating a custom proposal ring:First, make sure you have clear communication with the designer from start to finish (ex. I have x many months until this needs to be completed, have clear photos and written explanations for your expectations, and discuss pricing on every aspect).Secondly, don't do things last minute. Give yourself many months to complete the process.Cheers!
-
May 2023 by Nia D.
I should probably wait & take the time before writing this review, but I was honestly so blown away at how amazing this place is that I have to share my thoughts. My boyfriend and I have been doing some casual shopping for engagement ring at different places and this place is IT. I stumbled upon this place through Instagram and found the exact style of the engagement ring that I want. My boyfriend and I stopped by to check out the place on a whim and we had a great experience. I already knew what I wanted going into the store so it did make the process a lot easier and quicker.Rose, the lady who helped us, was amazing. I appreciate that she was not pushy nor opinionated, and although the store was 30 minutes from closing time, she was not rushing us or made us feel pressured at all. Even though we are not getting engaged any time soon this year, they are definitely going back and getting our ring done here!
-
April 2023 by Mackenzie L.
Wow. Wow. WOW! I LOVE Princess Bride Diamonds! They have been amazing to me and my family for years now! My first visit was in mid 2020 to shop for a ring for my sister. Victor was so helpful and answered all of our questions, then I went again with my sister's husband in late 2020, again in 2021 with my now husband, again with my step sister later that year, and again to shop for our wedding bands in 2022. I have also been back countless times to have my ring checked (just to make sure everything is still good) and to get my rings cleaned. Every single time I come in, I am met with smiling faces and amazing customer service! Once again, I'd like to shoutout Victor - he is AMAZING! And we will be coming in to see him for all future jewelry purchases!
-
April 2023 by ChopsandToots
Haven't even gotten a ring from them yet but I'm already super impressed at their quick response time and how helpful they are. Definitely plan to purchase from them!
-
April 2023 by Zoey M.
It's been some time since I was at this store, but when my husband and I were looking for an upgrade we had the pleasure of discovering this gem. I was strictly interested in a moissanite stone, and found that there isn't a lot of places that sale them. So when I found this jewelry store I was over the moon! We were advised to make an appointment, which we did. Upon arrival we were greeted and acknowledged right away even though every employee had a customer. We met with Sara for our appointment and she was simply the best. She showed us a variety of settings, and cuts. She was very patient, and informative. What I really liked was that she was not pushy what so ever, she did not make us feel like we had to buy a ring that very moment, and she definitely didn't use sales tactics on us like at other stores. She allowed us to browse, and we really appreciated that. Our appointment was about an hour long. During the appointment Sara took notes, and after a few days she emailed us quotes on everything that I looked at so that I could get a better idea of how much we'd be paying. Over all our experience was amazing, the quality of the rings were also amazing, stunning tbh. I highly recommend visiting this location if you are looking for a lab grown or even natural diamond ring.
-
March 2023 by Chanel P.
Amazing service! Beautiful new upgrade!! Thank you SO much, I'm in love with my diamond!!
