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February 2024 by Pam S.
This is a beautiful store with amazing clothing! My friend Mira and I really enjoyed looking at everything ...yummy soft sweaters & sweatshirts...super cute crocheted tops and shorts for our adult daughters, so many things! But what I REALLY want to YELP is Trucker, the young man who was staffing the store. We had fun chatting a bit with him, he made every single person in the store feel so welcome. I hope the owners appreciate him, and take good care of him. They are very lucky to have him represent their brand. What a nice experience we had!
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April 2022 by Jena H.
The customer service here is great. I bought my daughter a pair of pants in Hawaii that had a manufacturer defect. They exchanged the pants for me even though I didn't have a receipt (because vacation, I just didn't even think to get one from the store). I did have proof that I bought them on my bank statement but they were actually able to look it up through their POS system. The manager was also nice enough to give me an original receipt for the pants just in case something happened to the new pair I'd have a "paper trail" of payments and exchanges. I thought trying to exchange something without tags or receipt would be a hassle but they made it super easy and didn't give me any issues. 10/10 recommend.
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July 2021 by jackie alvo
Best retail experience I’ve had in years! The whole staff here is quick and super knowledgeable. Will defiantly be shopping here for all surf needs in the future
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June 2021 by Kelly Zhang
This store has amazing service, the staff are super friendly and helpful! They helped me to find the right wetsuit and to get my old wetsuit repaired — great customer service!!
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April 2021 by Thomas C.
The staff here is fantastic. Sebastian the manager, Joey and everyone else. Every time I come in they go above and beyond to help me out. I got a suit from there that ripped the first time I used it, and they did all the grunt work for me to get a refund. I'm very impressed at their work ethic and dedication to customer service - definitely going back!!!!
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March 2021 by Mikayla Henderson
Slightly better prices than the other options in this shopping area if you need any last minute purchases. I got a jacket from there and i really do love it
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November 2020 by SoCalFlip 8.
I've been a long time Rip Curl fan until I submitted my watch for a battery replacement on 8/20/20. As of the writing of this review 11/20/20 I have not gotten it back and after several messages to the service center have never received follow up call by anybody. Just got off the phone and learned it's an additional two weeks before they can get the right battery for the ones they have in stock are defective ( 4 months for battery change?) that's simply unacceptable! Probably wouldn't be treated like this at Quicksilver.
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November 2020 by Rachel S.
Lovely Rip Curl store. Bright and airy. Stellar team of people working there. They are very kind and go out of their way to help. Heart and Hailey were wonderful. Heart put a surfboard aside for me with no worries. And Hailey was so very helpful getting our purchase on the day done with an amazing attitude and kindness. We have tried going to local surf shops elsewhere, and always end up coming back to Rip Curl. No judgements, there to help, and positivity. Thanks again guys! Recommend this location for sure.
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August 2020 by Elijah P.
Really nice. I didn't realize they had closed and they were just waiting for me to figure out what I was going to buy. I was waiting on my daughter to text me back. They were super nice kids. The kind I hope my kids are like when they are old enough for customer service jobs.
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July 2020 by Margaret W.
Alyssa Savoye, my 19 year old Granddaughter, bought a $118.00 dress while staying here in Huntington Beach with me. She took the dress back WITHIN AN HOUR, Sabastian accepted it and, when she asked about a "return receipt", he told her he was the manager and "she didn't need one" and her charge would be returned to her card in a couple of days. TWO WEEKS LATER.....NO RETURN OF $118.00 !!!!
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July 2020 by Thomas Domizi
Stopped in bought some shorts and a shirt. Great service at the door letting us know the sales and discount's
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March 2020 by Todd Crandell
They have some sweet surf clothes and the service there is killer. Your kids that are helpful and funny. ?
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March 2020 by Joey Hamlin Ministries
The arrogance and indifference of the managers was unbelievable. My family and I were beginning our vacation coming from Texas and purchased a $140 wet suit for our son. Long story short the wet suit began to rip after day one at the seams. We took it back to rip curl to exchange it for another. The manager said that the tears were due to a manufacturer defect and she didn’t want to give us another suit for the same reasons. We were thankful that she caught the defect and since they didn’t have another wetsuit in our sons size that wasn’t defective we sought a refund. That’s when things got very weird. Both the manager and assistant manager explained that since the suit had been in the water they could only issue us an in store credit, and to top it off only FOR THAT STORE ?. Bren and Will treated me and my family like we were trying to take advantage of the company and Bren became so angry she left the store after chewing out my wife. I usually don’t write negative reviews but what a ridiculous way to begin a family vaca, but hey what are you gonna do?
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October 2019 by Greg J
Closed for a remodel. Who knows when it will reopen
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June 2019 by Gary L.
1st time at this location. Very nice layout. Staff was super friendly. Had a ton of questions for Jarred and wetsuit fitting. Having a tough time finding the perfect wetsuit. Seem to be in between sizes. Front zip vs back zip etc. Unlike another shop in the area I didn't leave saying I'll never be back. Just based on the friendliness of staff they have a good thing going here.
