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March 2024 by Ariana Madison
Horrible service. It took over 20 minutes for 1 drink. Better training needs to be done here.
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March 2024 by Javy Lyansodowsky
I think this is probably general Starbucks policy, but we just walked in the store. it was 9:00 pm, but they refused to attend us saying that they were closed already. We were inside the store already, yet they didn't want to take our order, saying that if we wanted to get coffee we should go to the drive thru? What's the logic in that if we were in the freaking store already? What's the point of kicking people out of the store (we were only 2 people), tell them to get in their car and go to the drive thru?
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February 2024 by Tom
The best Starbucks in town.
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February 2024 by Shang Hao
This place was a bit busy when I get here, the servers no one would greet customers or acknowledge there’s customers waiting, I was standing there for ten minutes and she not even have her eyes contact, surprisingly she greeted the next male customer , I’m then asked if she ever saw I was there first at all to take the order, her answer was no I’m not from here.. Lol it’s doesn’t matter where you were transferred from as a customer service she should acknowledge who came in the door and greet them. This person needs help in training badly. Manager please do not put her in frontline cos you will get wrote badly for your store location .
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February 2024 by Ellie S
We picked up some coffee and had the most amazing customer experience. We only did drive thru and yet the barista was very kind and made the whole experience enjoyable:D you can't buy these kinds of people skills! This will be my go to Starbucks☕ shout out to all the night staff.
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January 2024 by Lori Lammerding
I think the best thing about this Starbucks location were the baristas! Super friendly and fast service for my walk in the day I was there.
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January 2024 by Robert Weinerman
Even though the store opens at 4:30 a.m., the lobby opens at 6:00 a.m. this means that if you place a mobile order before 6:00 a.m., you need to pick it up at the drive-thru window. But then you get chastised for doing something dangerous. Even though there's no other way to pick up your drink. They babbled something about calling them so they can bring the drink through the doors, but I don't think it should be my responsibility when the app clearly states they're open at 4:30 a.m.The store needs to understand that if the app says it opens at a certain time. Then people without cars will try to access services at that time. They should be prepared to serve everyone when they open.
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January 2024 by Mike Binder
Had a good time.
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January 2024 by Nick A.
Nice spot to get coffee in a busy area. Just too many changes each time I'm here for coffee or a snack. Seen this man litter and smoke very close to the doors too. Looked a mess even on ordering. So much they need to improve overall from process to organizing.
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January 2024 by Eric C.
I really love that this company will give you a large cup of water for free. Where other places are like "Sorry we have to charge you for the cup" and proceed to charge you 300% what the cup is worth. So though I am generally not a fan of the corporate-ness of Starbucks, I will get coffee there because of their acts of kindness.
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January 2024 by Hasley M.
Service is awful, short hair, tall girl gave the worse attitude after messing up my drink order.
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January 2024 by Vin Vin
Terrible place, terrible
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January 2024 by Robert Miller
A very clean store. No milks available for coffees. Large orders here may mean you’ll wait for a while.
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January 2024 by Chloe Madison
Whoever is working the drive thru today at 10:45 am just needs to go back home instead of being there miserable and taking their anger out on customers. Went to pick up a mobile order and got scolded for arriving “too early”. The person then went on to lecture me about how Starbucks needs more advance notice and that I need to pick up at a later time etc. Wow! Obviously the person lacks customer service and civil social skills. Therefore, she was incapable of just letting her customer know that the mobile order wasn’t ready yet.Understandably it’s hard for anyone to have to work on Christmas.What I don’t understand is why any company would pay an employee to scold a customer like a child.
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January 2024 by Lou Rice
Love everything about it, from the warm greeting upon entering, to the baristas knowing your name, and your drink of choice. Like founder Howard Schultz once said, “Starbucks is not a coffee company serving people, it’s a people company serving coffee.”Downtown HB has the best team on the planet: Erika, Rico, Peter, Josh, Tsu, Michael, Zoey, Mar, and everyone else absolutely ROCK!