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February 2024 by Kiyoko Mai
not rlly one to complain but when i went there to buy eye brow wax i open the box and it had white dots idk if its wax bloom or mold but i expected the best and most of the time i am there the works are rlly rude
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February 2024 by Ruth Hammond
Angelica at the Bella Terra Salon is a arrogant horrible person. She called me a three days before my appointment. She was firm and blunt. Mind you I had never gone to her before. Stating that if I were 10 minutes late she would not see me. In a very threatening manner. I wanted a trim only. Maybe 1/4 inch cut off. She cut off nearly 4”. It took me 2 years to grow those 4 inches. I paid $87.00 for a style haircut. It had to be corrected. She made an appointment for 8 weeks later. I called to cancel her and go to some one else. She even wrote it down on a card for me. Angelica canceled that appointment and did not contact me to let me know. It was a horrible experience. I spoke to the General Manager and will contact the corporate office. No one deserves to be treated like that. Never go to Angelica at Bella Terra.
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December 2023 by Christine Gad
Paddy experience in this stor I not recommend any body to bay in this stor
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November 2023 by Nancy G
I don’t understand why this location has such a low rating? I went in there last night and everything was super nice and helpful. The security guy was very nice and said goodbye when I left and he had a big smile on his face. The girls at the cash register was extremely friendly and professional. The young woman on the floor was extremely helpful. I had a lot of questions and needed help finding things and getting matched with a foundation and she was great. I don’t know maybe they have a new management team or something. I highly recommend this place. I even signed up for their credit card and they gave me a free mini M.A.C. Mascara. The store is huge! I was overwhelmed when I walked inside there but luckily everything went smoothly.⭐️⭐️⭐️⭐️⭐️?
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November 2023 by A. D.
The fact that they have a security guard explains it all! They profile everyone here. Follow you around and make you feel very uncomfortable. Go to Kohls for your beauty needs which is just a few feet down. They are very attentive and appreciate you and your business. This place is the absolute worst.
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November 2023 by George Wesley Teats III
I didn’t want to write this review. A month ago I took my wife to this Ulta Beauty location for a haircut and blonde color brightener. Her hair came out a very dark ash blonde for almost $170. As the appointment finished at closing time there was little I could do but pay for the poor quality service as the person at checkout ushered us out the door because well… it was closing time. Now I am at another service provider trying to get her hair color fixed and so far nothing is working. I don’t know what Ulta Beauty did but it is costing me hundreds of dollars to fix it.
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October 2023 by Bridget Wright
Good variety.
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October 2023 by Tiffany Tarvis
Helpful people
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September 2023 by Alison R
Came in for my hair not good,Leslie did not listen to anything I said she did not follow the instructions on my shampoo,she put my hair up in fell apart after I left And I had somewhere to go Sunday night, The cashier was rude she was more in a hurry about moving the line through then she was about me closing at my purse to walk away!
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September 2023 by Phuong Nguyen
My makeup artist cancelled the appointment two weeks before, and I was rushed into finding another. Unfortunately, everyone I contacted was not available. It was when I found out about Ulta Beauty Services. I booked the formal makeup, and was quoted to start at $60, with an additional $10 for eyelashes.The location called me a week prior to the appointment to confirm, which to me was quite far in advance to make a reminder. On the day of the appointment, I proceeded to the end of the Ulta store, to the Salon area. I was quickly greeted and led to Summer.I have to say that I booked her because of her impressive profile photo look. After describing the look I wanted, she got into it immediately. I appreciate the silence going on between us as I am not a chatty person. Summer really took her time to go into the detail and ensuring everything blended nicely.The letdown of this experience has to be the lack of choices. While I was able to describe the look and expectation, I wasn't given a chance to select the shades of colors (e.g., pink lipstick -- but what shade of pink). There was a huge trust that Summer would bring out the look I was after, and she did not disappointed me -- except the lip color. I must say it looks different under the indoor lighting versus the outdoor lighting. But it was an easy fix with a tissue to tone it down.The choice I could make was picking the lashes. I was surprised that these lashes are reusable! For services I received elsewhere, they usually trashed the box so I assumed they were one time lashes. Here at Ulta, I was informed that I could reuse the lashes up to whatever it stated -- that was why they gave me the box.At check out, I was told that the service -- before lashes, taxes and fees, was $70, which is $10 higher than expected. I understand the quote I received was "starting at," but I was not sure what was the criteria for the additional $10 -- maybe the artist status?I will definitely come back for future make up services provided by Summer! Highly recommend her for formal looks.
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September 2023 by Leanne Garcia
This Ulta Beauty has always been ghetto. Everytime i go here to shop like a normal human being the security guard always follows me around as if i’m going to steal something when i’m trying to shop. Clearly, im not the first to experience this as there’s MULTIPLE reviews on here with people who have the same problem. This is ridiculous, horrible customer service. If i could give 0 stars i would.
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June 2023 by Analys Noyb
I love Ultra Beauty but One of the works did not understand what I was asking because she did not know English
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May 2023 by Victoria Anthony
2 stars is generous.I’ve been coming to this Ulta for a long time 3-5 years at least. I keep going back because of the wide variety of products and it's proximity to my house. I always feel like I'm being stared at when I walk into this specific location. Every security guard they hire is creepy and has followed me and my family around the store. A lot of the employees also follow me around the store as well. The staff at this location aren't very nice either, I've always felt uncomfortable in the store.Also the shopping baskets they hand out are filthy and dusty. You'd think they'd at least try to keep those clean sense they're handing them out to customers.
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March 2023 by c h
Stalked me around the store like a weirdos and literally circled the aisle I was in. I'm a black woman. :| Ended up just staring straight at the security guard, hoping she'd get the point and leave me alone and eventually just approached her to ask what the problem was. When I told the manager/lead/what have you in front afterwards, she seemed wholly unsurprised so I imagine she tells them over the walkies to do this, but this is only an assumption on my end. This has happened to me before in here as well. Left without buying anything and went to Burlington right next door instead, where I found the same products I wanted (a brush for my curly hair) for just $5.99, versus the $25+ this business wanted. Burlington also carries some other beauty products this place has for way better deals. :)
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February 2023 by Jessica Jacobs
I'm not usually one to write a review but this store needs a customer service training. There are a few nice and helpful employees, but the majority are rude and unknowledgeable. I keep going back thinking it was just that one day/time but it never gets better... it seems like the employees are getting worse.