-
July 2025 by Henry TC
I have used this UPS store for many years. Have no problem whatsoever with over a thousand of shipments over the years. The staffs are professional. They are not over-the-top friendly like as some unrealistic customers might have expected, but they are friendly enough and efficient. This is why they have my repeat business. I have experienced way worse service in other near by mail centers. This is the best UPS store in northern Huntington Beach. Highly recommend.
-
March 2025 by Justin Rizzo
I had a fairly large shipment, and Charles was incredibly helpful and pleasant to speak with. Great customer service.
-
January 2025 by FORTIFIED With Jamison Stagaard
Great UPS store! Shipped a very special hand painted sign for me recently and it arrived safely packaged with care! They even remembered me from being a local customer 10 years ago. Grateful for this Store! ❤️ -Jamison
-
November 2024 by Deanna Chumacero
I have been going to this store for years and always receive the best care. Recently sent a small package that did not make it to the destination. The manager was very helpful with the claims process and even followed up for me. If you need a great place to take care of you this holiday season I highly recommend this location!
-
October 2024 by Milky
I was refused ❌ to help when picking-up package without a physical ID. I have my E-Driver license, Insurance card in Apple Wallet, passport copy in the phone. But I got refused by saying: these can be fake photos🙂, we only recognize physical ID.
After I brought ID back from home, UPS started to ask my tracking number and I was told: your package is not here, come here tomorrow😳!!!
They asked me to go home and come tomorrow after I finally brought my ID🤣
I showed that the email clear said my package has been delivered 📦 and I have to picked up by a certain time.
After I keep providing tracking number couple of times and telling my online shopping username was different than my ID. my package was finally found. And I had to showing my online account to verify it was me.
So, not quite understand why from beginning I got kicked home just because has no physical ID. And why try to kick me home again after I have brought my ID? And trying to deceive the package is not arrived?
Especially I just had a big surgery, it took me so much energy just to get this pick-up done.
I understand sometime working can be frustrating, it will be more professional if the attitude could be more helpful and kind.
Best.
-
August 2024 by Robert Sage
This store is starting to go down hill. Customer Service is not very good anymore. They lie to you about storms causing a delay in shipping, then say it's because it's not guaranteed when caught in a lie. Then they just hang up on you. I'll be driving further to another location or using FedEx for now on.
A response to your response. I was trying to explain that I was thinking of doing a 3 day select when I shipped the package and i decided against it because one business day was not that big of a deal, and at that time nothing was mentioned to me about garurentees. I tried to explain this to the person over the phone today and it was met with have a nice day followed by a hang up. That is not the kind of customer service I expect from any business.
-
August 2024 by Ultimate Connexions
Denied service before close time.
-
July 2024 by Bryan Balmer
Would drive out of my way to drop off Amazon returns, notary service or any other shipping need. GREAT customer service and the most helpful & friendly staff. Thank you!!!
-
May 2024 by Viktoriia23
Good attitude
-
May 2024 by Wang Xiaohua
Letter of praise: I am a UPS customer. The date of my mail package was delivered by the UPS deliveryman at 4:/11, but I did not receive the package. I went to the UPS delivery point on 4:/13 to look for my express package. At that time, I was received by staff named Saffa Nahi and Charles. They received and helped me to patiently search for clues on the computer, which took a lot of time. Although I did not find my package that day, I am deeply grateful and grateful for their enthusiasm and patient service. I would like to thank them again for their enthusiastic service here ?, and hope that with their efforts, they can help me find the lost package as soon as possible!！
-
March 2024 by Dane DeBoer
Great customer service and friendly knowledge staff…!!!
-
March 2024 by Mike DeMore
Very helpful and friendly staff.
-
February 2024 by dinorah valenzuela
They were amazing
-
February 2024 by Rachel Kerce
Friendly, knowledgeable, and accommodating staff. I will be going back to this location!
-
January 2024 by Second Timothy
Thank you for your amazing service :) great location too
