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March 2024 by Mike DeMore
Very helpful and friendly staff.
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February 2024 by dinorah valenzuela
They were amazing
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February 2024 by Rachel Kerce
Friendly, knowledgeable, and accommodating staff. I will be going back to this location!
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January 2024 by Prophet Tim
Thank you for your amazing service :) great location too
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January 2024 by Maria D.
Did have a small wait, but my transaction didn't take too long.
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January 2024 by Vipe Desai
Always friendly and helpful!
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December 2023 by Scott Carstairs
Vivi was our notary. She worked through a massive document without any issues and still managed to tend to customers at the same time. Thank you for your help !
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December 2023 by Steve Knoll
Several issues however the most significant one to share is the lack of friendliness to customers returning Amazon packages.Along with getting the bare minimum greeting and lack of friendliness I brought in a Amazon package for return, the CSR stated I needed a shipping box even though the item was originally shipped in it’s own packaging without a box. I explained I could grab one from my car and she proceeded to tell me I would have to pay her $1 to tape the box shut. This may seem small however this is a prime example of negative customer service. I’d suggest going to a different UPS or across the street to Amazon Fresh for Amazon returns.
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December 2023 by Brian Tran
As someone who frequently orders items online, I've had my fair share of returns. And while some return processes can be lengthy and frustrating, my recent experience was a refreshing change of pace.I recently needed to return an item purchased from Amazon, and the process could not have been easier. I simply brought the item to the store, along with the QR code provided by Amazon, and a friendly asian employee assisted me with the return. The entire process took less than five minutes, and I was on my way.I was particularly impressed with the efficiency and courtesy of the UPS Store staff. The employee who handled my return was knowledgeable, patient, and eager to help. They answered all of my questions thoroughly and made the entire process feel seamless.I highly recommend this UPS Store for anyone needing to make an Amazon return. Vivi and her staff are top-notch, and the process is incredibly quick and easy. It's a great example of how customer service should be done.
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December 2023 by Chris Vo
Worse & worse customer service ever! I was dropping off 10 boxes for delivery, one of my boxes requires one small piece of tape to fully covered the label, the person there told me it’s $1 to tape a 1 inch tape. Wow. i was disbelief. she said yes it’s a $1 service. if i’m not happy I can try another locations. Wow! My 10 packages delivery service is probably over $90 and yet they think $1 is more important. that’s okay. i left the UPS and went to Fedex down the street. At Fedex i was given an entire roll of tape. Never use this UPS again.
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December 2023 by Jo FoSho (JoFoSho)
Exceptional service! Got my packages packed and shipped the same day. Highly recommend over any other UPS store in Huntington Beach!
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December 2023 by Stony Forest Gems
They had one person and 8 people in line. Then the lady changed me a dollar to tape my package. Then she told me to never come back to her store! What a … negative person.
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December 2023 by elyas balta
This is second time I have been here and both times the service is just sub par.If you want good service, best to go to another store.
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October 2023 by John Zhang
The worst ups store. They will nickel and dime you for anything. Like a piece of tape for a dollar. No other ups store does this!
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October 2023 by Lani Ancheta
Vivi is so wonderful at this location. There was a hiccup with something I needed and she explained everything thoroughly, even followed up with me a couple days after, and was very helpful in getting it taken care of.
