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January 2025 by Chris Horney
DOUBLE CHECK THESE GUYS' WORK! I shipped 2 guitars through this store. 1st one got there no problem. The 2nd one went to the wrong city completely.
The kid working the counter that day seemed annoyed that I had a large package to ship with them. God forbid. I told them the guitar was going to Tennessee, but didn't say which city. I sent the shipping label through their in store email.
I decided to trust them and get out of there, since they seemed very annoyed with me being there. So I didn't confirm the city.
2 weeks goes by, buyer never got the guitar. Traced the tracking number, and it was delivered alright! To Memphis Tennessee instead of NASHVILLE Tennessee. I had to issue a refund to the buyer.
Started working on a claim, but the UPS claim system is a complete mess. I've tried 3 times over about 6 months before I had to call it quits. Their claims process I swear is designed to delay past the time limit in which you can file a claim. Their claims department tried to close out my claim because I didn't respond to an email within 24 hours on a Sunday for example.
Between getting covid, planning a wedding, the UPS claim system, and working a full time job at the post office, I had to move on from pursuing my claim.
Prevention is the best approach to a lot of things. So all I can say is if you choose to ship here, double check with the people at the counter that they have the right city. I'm sure they will respond to this with their phone and email and what not, and tell me to take it up with claims. But obviously I had already been there and done that, and I doubt they can make me whole for the $700 I lost due to them using the wrong shipping label. I will never return to this store. And I may avoid UPS altogether in the future.
IF you come across a guy with glasses and long hair, HE'S great! I believe his name was Andrew. I'm not going to describe the person who messed up just in hopes that they see this and pay more attention next time instead of facing retribution from their bosses.
So, at any rate, DOUBLE CHECK THEIR WORK!
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January 2025 by MK
Generally very good customer service when not busy. Waiting Line can get long if not enough help @ the register.
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October 2024 by Chris L
I’ve had a mailbox here for a few years. Always a super friendly staff, greets me by name when I walk in. Andrew and Adrienne are awesome.
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October 2024 by Diana Mckenzie
I give Adrien at the UPS store in Huntington Beach on Atlanta and Magnolia accolades for his experience and calm and cool demeanor in making every transaction I make flawless. The Intire staff at this UPS store are exceptional employees. Love this place.
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October 2024 by Sabrina Johnson
I love coming in this store for my returns and printing things. Everyone is so kind, helpful, and knowledge able. Great people, great place.
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October 2024 by Bill Crispin
Fast, easy and professional!
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October 2024 by M. Sapon
Laurie is so kind, nice and helpful when I return my Amazon items. She needs to be acknowledged and recognized just as her other teammates at this UPS location. They are the best!!
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October 2024 by Rob Cloyd
I have been with this UPS store for 3 years now and they always provide the best service. Everyone is well trained, efficient, & I am always treated well. If you have shipping needs or post office box needs, I highly recommend them. I have also noticed they have new photographic quality color printer machines for making posters and signs. I haven’t tried it yet but I have seen others results and it’s very impressive.
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October 2024 by Jessica Foreman
Such a great team! They always have a smile no matter how busy they are and love that they know you by name.
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October 2024 by Laura LaMude
Ahhhhmazong STAFF and experts in everything shipping. Always greeted with a friendly hello and can I help you attitude, which is so appreciated and rare. Andrew and team are so helpful and nice and I choose their store over one closer to me.
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October 2024 by Emma Case
The staff there are so kind and knowledgeable. Made getting my document notarized easy and fast. Will definitely come back to this location, no question!
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October 2024 by ING LOCKSMITH
We’ve had a PO Box here for oh gosh I don’t know 10 years something like that great experience everyone’s always so helpful and attentive and fast. Really appreciate them. Andrew does a great job and as well as everyone else.
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October 2024 by Dante S.
Always come here for my Amazon returns and they make it fast and easy. The staff is always friendly
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September 2024 by Brenden Saraf
Extremely professional service, and clear and easy-to-explain instructions on how to get my materials printed
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July 2024 by Christopher Shea
Had a wonderful guy named Adrian that helped me out with having to send an awkward sized louis vuitton vintage bag. Everywhere else refused to pack it due to dimensions. I live out of state and Adrian took that stress off my shoulders. Thank you UPS...
