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December 2023 by Rita Tedtaotao
Absolutely horrible. Don't expect good customer service at this branch location in the Newland Center. The young man Matthew that is at the teller station is rude as heck. If you have a business account go to another branch for your needs.
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December 2023 by Susan Mazi
Service great
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October 2023 by Gerald Westerfield
Total mess and headaches they are.
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September 2023 by Mae
Love Matthew at the Beach Blvd office
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August 2023 by George R.
The only reason I am rating as a 1 is I cannot leave a lower rating. The branch manager of the Huntington Beach Branch is a total disgrace and very disrespectful. I called today to question a bank policy and this person started screaming at me on the phone and was totally nasty. I am in the process of moving my account to another bank. I have been a customer of the Union Bank that was bought out by US bank for over 25 years and have impeccable credit. This person who claims to be the branch manager has no business having any contact with the public. I this was my business she would be applying for unemployment today.
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July 2023 by J B (StFerret)
Smaller branch, so if you need a banker for opening accounts, loans, etc. make sure you make an appointment, as they otherwise may not have anyone able to assist you.Tellers are nice and friendly. Usually very short, if any, wait time inside the branch.They have a good ATM next to the entry doors, have not had a problem with it to date ???
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July 2023 by Joseph Boyd
Smaller branch, so if you need a banker for opening accounts, loans, etc. make sure you make an appointment, as they otherwise may not have anyone able to assist you.Tellers are nice and friendly. Usually very short, if any, wait time inside the branch.They have a good ATM next to the entry doors, have not had a problem with it to date ???
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July 2023 by Marz Sand
I had a fantastic experience at US Bank on Beach Blvd and wanted to share my positive feedback! The customer service I received was outstanding. As someone who typically relies on ATM deposits and online banking, I was pleasantly surprised by the warm and personalized assistance I received during my first visit inside the bank. Maggy, in particular, was incredibly helpful and efficient. She promptly attended to me at her desk, ensuring a streamlined experience and saving me time in the queue. I highly recommend US Bank for their excellent service and customer-focused approach.
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September 2022 by Rosalie Townsend
Love this U.S.Bank branch, tellers never socializing, knowledgeable,very helpful and always smiling.
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May 2022 by Tom M.
Phew! DONT SIGN UP FOR THE FREE BUSINESS CHECKING ACCOUNT AT US BANK on Beach Blvd in HB!!!! Of course it cant actually be free. The first 30 days, you'll have to wait 5-15 days (in my case) to have one of your personal checks to go through so you have enough money to pay for things for your new business you just started up. And while you thought that big check already went through days ago, and you start charging things on your new US Bank card, you'll be getting dinged, $39 per transaction, over and over and over until your check clears, which it may never clear if it gets put info their ATM. You can talk to the manager, but she wont care one tiny little bit, because in her words "We are a bank and we are here to make money off of you (our customers)". ~ Lori Thomson, what a gem. I hope she can sleep at night allowing a bank like this to just steal our money. Screw this bank!
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April 2022 by Denise Jordan
I called them to see if I wanted to transfer off all my money over to them and make them my new bank and she was evasive and said she cannot divulge whether they outsource the service of their ATMs, lol! She hung up on me when I asked her why she couldn’t tell me if they outsource the service of their ATM’s, lol!Sad state of affairs how low the banks in this country have stooped. Wouldn’t use this bank. Obviously zero customer service or consideration on the first phone call!
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September 2019 by Sarah S.
Love the customer service and everyone that works there treats us like family! Mike, Daisy, Tim, Ein-ne. Love banking with them! Mike knows my kids by name. Such a good staff
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August 2019 by Dr. Michael V.
Been with these guys forever. I actually like the staff and think they are courteous and nice. My problem is all of the sudden I'm charged bogus $30 charges for apparently using my account too much. They said I should have been under the gold account plan, not the silver. Well, no one ever told me what plan to be on and no one reads the fine print on transaction limits. The logical solution would be to waive the fee and have me switch account plans to something that suites my financial situation and to help a loyal long time customer but they failed to make it right with bogus excuses.
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December 2018 by Repetek R
This Usbank branch has best customer service. Problems are resolved in timely manner and professionally if they occur. Keep up the good work.
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July 2018 by Amy F.
I've been banking here for years. Everyone is friendly and the line moves fast. Daisy, Mike, all of them.. they're awesome.
