-
January 2024 by Jailynn A.
Jasmine is the best service advisor! She really helped me understand what my car needed to get done for it to run smoothly. She made sure to be clear and precise on how long it would take and how much I would be paying. Thank you for helping me and making me have a smooth visit.
-
January 2024 by Griffin B.
I had my Jetta's inspection due light turn on, and I came in to the service center which they texted me to schedule the appointment which was very helpful. Jazmine Martinez was the employee that assisted me and she was very informative and kind and ran through everything that they would do on my car very clearly and had my vehicle done within an hour. Excellent customer service performed by Jasmine definitely will come back when maintenance is due.
-
December 2023 by C. M.
HORRIBLE, this dealership has been a nightmare to deal with so this review has been seething in my brain, I purchased my car in July from them, it is now December 28th and I've yet to receive my registration or license plates, I love my car but I wish I would have purchased it somewhere else, and still today I'm dealing with them dropping the ball on things that need to be done, there's no communication whatsoever, no one ever picks up the phone or returns messages, I've been lied to and told everything was of no concern when my paper plates expired that everything was being taken care of, now I'm still dealing with issues caused by them and their lack of communication, Buyer beware find the same car somewhere else and avoid this dealership at all costs, I can not wait to wipe my hands of them and no longer have to deal with them.
-
December 2023 by Marina P.
Great friendly service the entire staff are helpful knowledgeable and know exactly what they are doing. They helped me with a purchase I was incredibly satisfied I highly recommend this dealership.
-
December 2023 by John C.
This place was horrible. I remember importing my Volkswagen from Canada. Typical Volkswagen taking shortcuts didn't put tire pressure sensors in and this dealership would not help what so ever or sign off/install after market ones or OEM ones. My brother important his Honda and went through Huntington Beach Honda and had zero issues.
-
November 2023 by Anthony G.
Thank you Peter Chen Sales Rep at McKenna Volkswagen for providing a excellent Customer Service and Communication from the moment I walk-in. Our 2023 purchase process was very smooth within Hours! I will highly recommend Peter Chen to my friend and family to continue working with him. Thank you Peter Chen and McKenna Volkswagen for outstanding Leadership
-
November 2023 by Jenny H.
Thank you to Dan, Russ & Andrew who are so kind, helpful & professional. Their attention to detail is greatly appreciated... If you are looking for a VW - Surf City McKenna VW is the place to go. These guys & the entire staff will take excellent care of you!
-
November 2023 by Mina W.
It was and still an horrible experience!! It started when I tried to reach out to the sales team and someone his name is Peter was my sales rep. I made an appointment and went to discuss the cars and pricing and I was willing to trade in my car to get the ID.4 but when he knew that I will need to sell it first he didn't bother and left me and my family and started with another customer! That was so disrespectful to us ! However, couple of days and I was able to figure my stuff out and sold my car then tried calling him and he told me don't come right now wait until the end of the week!! Well I didn't wait and went me and my family to lease one if the ID.4s on this location. And it was around 6:30pm! They wanted to finish everything so fast! So they can go home quickly! I had to get whatever they have not what I was looking for ! The car wasn't in an online mode and they told me to stop by in a later time to do it! I went through all the paperwork with the accountant and finished all the paperwork and took the car and went home!!! Since then my wife and myself been receiving texts and phone calls trying to sell us more cars! Asking us for recommendations! 3 weeks later the accountant called me asking me to pay an amount that he didn't collect on the day I took the car !!! And finished the paperwork!! And he's talking to me as it was my fault!!!! He didn't do his job right! And they've been putting us into a huge hassle !!! I called Volkswagen Corporate and filled a complaint and they were so shocked from what happened to me !! So disappointed!! Such a horrible experience!! 0 customer's service Not professional at all !!
-
October 2023 by Sadie B.
Had a great experience with Ariya! I ended up buying out my lease and he was really helpful. He gave me space when I needed it but was also attentive to make sure I was taken care of. I felt comfortable right away and he made the process as easy as it could be. Ask for him the next time you are there!
-
October 2023 by Jay D.
Max did a great job and we got the price we wanted. Thanks Max! Highly recommended...
-
October 2023 by Kymberlee S.
I can't say enough nice things about my experience this last weekend with the team at McKenna VW in Huntington Beach. No one likes "dealing" with sales people at a car dealership but my car buying experience with Westley was beyond awesome. From the moment I walked in, I felt like I was with old friends. Cool beach vibe with killer music. Everyone there is so over the top nice and accommodating. Try the coffee! :) My every question and wants for a new Jetta were taken care of. I appreciated their honestly and their no BS sales approach. Westley did everything he promised and then some. I will definitely be a repeat customer and recommend McKenna VW to all, be sure to speak with Westley for your new car needs. You'll be so happy you did, I most certainly am !!! Thanks again to Westley and all the amazing people at McKenna VW in Huntington Beach that made my new car buying experience fun and stress free. Your team is the BEST!!! Kym /Happy Jetta Girl
-
October 2023 by Tiffany S.
I had a great experience! Max is wonderful at what he does and he maintained consistent and clear communication throughout the whole process. He is very personable and made me feel comfortable and informed. Thanks again!
-
September 2023 by Mashel J.
Shady and liars Long time VW-HB Customer ---will never go back. This dude Leo and his team wasted my time and made me feel insignificant and dismissed. Took my 2018 VW Beetle back to the dealer I purchased from ...exactly a week ago. They did an on-site inspection and provided a quote to buy back my car for $19k. I called a few days later and secured appointment for today 9/29/23 with same salesman. Upon going through the process , I was provided a new estimate of $15k and told that my car depreciated that much in 7 days. Total lie, scam and wasted my time. The "men" spoke to me in a VERY condescending tone & manner, they pretty much clowned me out if the dealership. Dan Ryan....why does your business have to stoop to this type of behaviors ? Why is it so hard to have a car dealership and just be upfront , honest and more importantly treat women customers with the respect we deserve?
-
September 2023 by Kt T.
I always received top service at this place . Andrew is always attentive and very good at keeping w posted with the status of the car .
-
September 2023 by Mary A.
I had the best and most consistent experience with Jasmine, service advisor, at this dealership. Jasmine communicated with me throughout my wait, of four hours, indicating what service had been completed. She and the service technician notified me before he went to lunch, and what remained to be done. I can honestly say that this communication and the video summary by Able, the service tech was the best I agave ever experienced.
