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November 2023 by Kim Morones
Love this place I came here 3x. For my two kids and my brother. Beatriz helped me these times she is sooooo niceeee! She has great customer services, she’s patient and very helpful! We spent time looking for my sons glasses until she helped me friend the right ones. Some beautiful Ray-Bans for a great deal!! I recommended more friends/family members here because of how friendly and fast things were. Thank you so much Beatriz and all employees
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November 2023 by Sweet Cin
I was 1 minute late and was told they couldn't see. 1 min like, are you kidding me? I thought it was a joke. I was told there was a 5 min grace period when I made my appt in the city of Huntington Park. I asked if I could switch my appt with my husband, and they said no. That the computer wouldn't allow it, the manager said. The manager also stated that it takes over 1 hr and 45 mins to get examed because I am diabetic. Yet my husbands appt was at 9:30 makes no sense. Don't go to the HP location. I rescheduled but not with them. I called to reschedule with the Downey location and they are way nicer and professional. Nothing compared to HP location. I shouldve checked deligently at their reviews. These people need better customer service!
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November 2023 by Javier Chavez
The doctor was good but the girl in front was so unprofessional they told me dor the exam is 30$ .since I didn't buy the glases they found a way to change me 200$ I will never go back and I don't recommend to anyone they all about the money and not the customer
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November 2023 by Chelly Islas
Everyone in there are so nice and helpful I keep going back for the great customer service
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July 2023 by Cynthia Arreola
Went in asking for info and ended up doing a walk in with reception Celia, she was really friendly and helpful. Then she introduced me to the manager Elizabeth which was amazing and very helpful with explaining the process of the exam and recommended me to trying on different styles of glasses. I actually chose glasses that i wouldnt normally go for but looked so cute! They went exactly with my style and she knew exactly what i needed! The doctor was very informative and thorough. I already told my family about it and we will definitely be back! Thank you guys.
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July 2023 by woah.hearts!
I totally feel I was scammed. There is no privacy and I can hear the SAME prescription/diagnosis given to 3 other patients. The frames I choose cost only $140, Yet my bill (out of pocket) came up to almost 600$! I paid for the exam and exit my way out.
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July 2023 by Jerry P.
Dr. Was very rude and unprofessional. While doing my eye exam, she was switching between the lenses really fast without giving me a proper amount of time for me to see if I can read the lettering. Her reasoning behind it and even said,"it doesn't matter what I do, you can't see because you have lazy eye." LEAVE YOUR PERSONAL ISSUES AT HOME DOC. Wouldn't recommend this place, they have other branches you might want to consider instead of coming here. I went in 7/6/2023.ADDITIONAL (Aug 1st): They called/texted me to "pick up contacts" already knowing I have not worn them before as I mentioned when I did the eye exam. 4 weeks later my contacts arrive so I go to pick them up just for them to tell me,"oh we need to schedule you an appointment with the doctor, to teach you how to put them on." Wasted my time, and it this point it doesn't seem like anyone knows how to work efficiently here. How you going to tell me to come pick them up, just to turn me away and say oh yeah we need to teach you how to put them on so come another day.
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July 2023 by Andrea Martinez
I took my seven year old there today and I really wish I would have done the eye exam at a pediatric optometrist instead. It was my sons first time getting glasses, I don’t wear glasses myself so I did not know what to expect. He was nervous and afraid and at one point during the dilated eye exam he started to cry. Instead of the optometrist explaining to him the process she said “there’s no reason to be upset.” She then suggested to have pictures of the measurements instead without much effort to reassure my son that it would be okay. We had already started the process and I did not want to put my child through that again otherwise I would have left. Because I felt the eye exam was rushed, I will be taking my son to another optometrist to confirm the eye prescription. Everyone else was really friendly and patient.
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June 2023 by Aztec Gainz
First and last time arriving at this location.Horrible custumer service. The doctor rushes you and is so rude.
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May 2023 by evelyn alvarado
Worst experience ever!!!!!! Got a call yesterday about my 6 pm appointment the lady on the phone clearly told me that I had a five minute grace period for my appointment, understandable. I show up at 604 pm and the lady at the front desk says she needs to ask the doctor if I can get seen? I completely understand I can't be late to my appointment but be clear about the rules. Don't tell me I have five minutes only for it to be a lie! I was four minutes late.. trust me I would have rescheduled if the rules where given clearly to me I wouldn't have wasted my time and gas driving all the way to them just to be turned away. I will never return here. And if you want to be treated with decency you shouldnt either. There's other locations and I will be taking my business there and not dealing with this incompetent staff. Downey or bellflower guys do not waste your time here!!
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May 2023 by Mike Luv
I gave it a 1 star cause the white lady who examined me was rude and she was rude to another patient b4 me but the technician when i entered were all helpful and nice but that lady doctor needs to realize we can go somewhere else raza dont to support ur buisness
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April 2023 by Evelyn A.
Worst service ever they literally called me the day before and said there was a five minute grace period. I got here at 604 my appointment was at 6 pm. I understand that they have to leave but why call and tell me personally I have five minutes when it's a lie. The staff is horrible. Go somewhere else. Bellflower anywhere but here.
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March 2023 by Laura Miranda
Aliyah was very nice and informative. Will definitely recommend and come back with her. Thank you
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February 2023 by Stoner Life
Such a good experience. I was in and out in a timely manner and Gaby was such a nice and helpful person. Will fosho be coming back
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February 2023 by Robert S.
I visited 2-17-23 for my yearly check up , I was greeted with respect & wonderful attitude from the staff . Aaliyah made sure I got what I needed , made the process super simple . I was out in less an hour . Will definitely back for my follow ups.
