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August 2023 by Anu B.
It says they close at 7pm and I came here at 5:50pm and they are already closed. The hispanic girl is very rude on the phone saying, oh yeah we need to update that. Told her its not even 6 yet but she said too late we are closing down. If they were already closed why did she even pick the phone?
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May 2023 by Ana R.
No stars from us, I came in with my brother to see about selling some scrap gold I had, and he was going to pay his loan. We came in in a good mood, we always do until someone is rude to us. So anyways the young lady (who is amazing btw) was busy with a client and we noticed some guys working on the systems and this older Hispanic "gentleman" came up to us, earbud in one ear, asked how can he help us and then walked away from us before we could respond. It threw me off and I thought, "maybe he answered the phone in his ear and wasn't talking to us" So I asked my brother about it and he thought the same thing up until we realized no he just walked away from us. So we let it go and then he came up again and apologized for the mixup, explained the computers are being fixed, fine that's not his fault. And my brother was explaining he wanted to pay his loan and the guy cuts him off asking for a ticket. Then as my brother is explaining he never received one the guy goes off with a tone like we're stupid saying "we never not give a ticket, so you just left your stuff and didn't ask for a ticket?" So my brother explains no he never got a ticket and how would he know he's never pawned stuff but the guy keeps interrupting and getting louder. Anyways, it got to the point that both my brother and I were annoyed af that this guy is being rude and loud and he even started hitting the glass windows a bit, that the amazing young lady I mentioned before comes in to help us. We apologized to her and thanked her for helping us and she re explained everything to us. The guy didn't even really know what he was doing and that's why she also had to step in, while also helping her own client, and taking a call and accepting another phone call. I honestly feel it's the whole "I'm a man and I'm older than you so I'm in charge even though you know more than I do" complex that is really affecting this other employee. 5 stars to the young lady though, for helping us and dealing with that guy on a regular basis. She was very kind and patient with us and that guy
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October 2022 by Mark S.
O stars !! Came in twice seperate occasions first brought a authentic gucci bag first guy tried to lowball then 2nd guy tried saying was fake i took my bag to a different spot and got $1,500 I decided to take a LV bag and the same issue guy was very rude this time you have a better chance taking your business elsewhere
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March 2022 by Myla M.
This is an amazing gem I have in my treasure chest. I don't know how I stumbled upon them, but I will tell you I will never regret doing it. I don't even remember what I said was that I was looking for...but Liz and I began working together. I believe it was a neverful I wanted the Neverful MM bag. She not only found me one but, two and of course if you have the MM bag you have to have the wallet as well. Liz is good! She found me everything I was looking for and then some!!! Liz closes deals! Makes people happy. I wish I had an employee as bad ass as Liz is! I formed a relationship with the team...Liz, Melanie, and Maria have taken care of me for years. They help me find the pieces that I'm looking for. Then they let me know when they secure the piece. They send me pictures. I'm always the first to know when it's some thing that I want. I distinctly remember telling Liz that I wanted like a rolling bag. A monogrammed roller. She said we don't get those pieces very often. I said well if you do you know who to call...literally three months later she's calling me and I now have my own Horizon 50. I'm ecstatic! It's beautiful! Did I mention that they have a reservation program? Yaaaassss!!! If you are interested in a piece, you can reserve it with 25% down...make your payments every few weeks and it will be yours in a few months! This is a business that you definitely want to visit! Whether you're looking to sell, Pawn, or purchase...Liz Melanie and Maria are the girls that will take care of you give you the best deal and make your dreams of owing luxury items come true!
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November 2021 by George R.
if i could give zero stars i would. i just called to ask about how much they are paying for silver bullion and they criminals offer me $5 per oz. what fracking year are ya leaving in early 2000's? criminal owner and scumbag
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February 2021 by Daniel Z.
The guy in the front was weird and gave me bad vibe. They offered me $800 less than what my item was worth. It was brand new. Will never be returning lol
