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February 2024 by Rebecca S.
I met Tony (Body Shop Manager) a couple of months prior to my accident because i needed a small part painted for my car (hitch cover) that someone stole. Tony and his staff was great and took care of me right away and was pleasant to speak with. Unfortunately, a couple of months later came my accident. I knew right away I didn't want anyone else taken care of me and beautiful car. Tony was again very helpful and responsive throughout my ordeal with my unfortunate accident this month. I know I will use BMW Downtown LA Collision, if i ever need future assistant; i know I will treated great and with care. I won't go anywhere else! Thank you, Team BMW Mini Downtown LA Certified Collision! Becky
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January 2024 by Scott S.
This is for the wholesale parts department. Unfortunately I was criminalized buying BMW parts. I'm a business owner and after submitting our Tax Permit to Rudy said he never seen a Tax permit like mine, questioning its legitimacy and my business legitimacy. I specifically added their company as a vendor on record. I told him to call the issuing tax permits department. Turns out he calls me back and said yes it's legitimate but you still cannot buy our parts you would need to pay retail price. Before he called back and since they were giving me a hard time. I decided to purchase from another BMW dealer who had no issues with my honoring my tax license. Who is going to tell them they aren't the only people who sells the same product at the same price. It could be a lack of education or training. Not sure. You wont ever get my business.
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January 2024 by Wendy S.
Paul was extremely helpful, as was Steven, in making our purchase seamless.Thanks Paul!!!
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December 2023 by Brandon T.
Edgar Manzanares, my sales representative, was fantastic to collaborate with. His patience, accommodation, and lack of pushiness made the experience enjoyable. Additionally, his managers were friendly, working seamlessly as a team to ensure the success of the deal. I would highly recommend him to friends and family! Brandon T.
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November 2023 by Julie L.
I had inquired about a Mini online and received a prompt response from Brayan Ramirez. He answered my questions and the ones he didn't know, got right back to me. I went down to the Dealership the following Sunday and he worked very hard to get the Mini to price I wanted. If you are in the market for a Mini I would definitely suggest you go to MINI Downtown LA and ask for Brayan. You will not be disappointed! Julie L.
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October 2023 by Humberto Perez
?Services: Steering & suspension repair
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September 2023 by Juan Galindo
My SUV has been here for over 3 months. The original quoted estimate stated my SUV would be ready in 8 to 9 days. Very disappointing and frustrating experience, they do not care or value the customer at all. Bad customer service from top to bottom staff. Do not bring your vehicle here for repairs, go somewhere else. Only reason I came here was that I was referred by AAA. Horrible decision ever made!Services: Painting
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September 2023 by Edgar M.
Great body shop great people and service to my toyota after a car accident took about 3 weeks looks brand new
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July 2023 by Cathleen Wallace
Nick Alexander BMW Collision Center offers poor customer service. Continuously gives false information about when your vehicle’s body work will be completed and blames the delay on the insurance company. Every week they’ve stated my car will be ready in “about one more week. My car has been there since May 9, 2023 and still has no true estimated date of completion almost three months later. They don’t care how they inconvenience the customer. They also don’t offer any loaner or rental cars to accommodate their customers. It’s a shame that consumers are treated this way long after the insurance company has made payment in full. I am very disappointed and would not recommend them to anyone.Services: Painting
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July 2023 by Cindy
I only will take my cars here! Tony Diaz and Maria Gomez are the best! I have been going to this place for years. I have 2 BMWs (2011 328i and a 2018 X1) and have take both here to get repaired on multiple occasions. I used to live close to this shop but even after I moved, I won't take my cars anywhere else. It is worth the long drive to get there because I know my cars are in good hands. Maria was so helpful in scheduling my appointment and working with my insurance company. Tony is the man. He has always had my cars ready before I expect them. He is so knowledgeable, friendly and genuinely kind. I work at a 5 star hotel so I am fully aware of what great customer service looks like and this place and their employees are exactly that. I would recommend them to anyone with a BMW.Services: Painting
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July 2023 by Kristin A.
I only will take my cars here! Tony Diaz and Maria Gomez are the best! I have been going to this place for years. I have 2 BMWs (2011 328i and a 2018 X1) and have take both here to get repaired on multiple occasions. I used to live close to this shop but even after I moved, I won't take my cars anywhere else. It is worth the long drive to get there because I know my cars are in good hands. Maria was so helpful in scheduling my appointment and working with my insurance company. Tony is the man. He has always had my cars ready before I expect them. He is so knowledgeable, friendly and genuinely kind. I work at a 5 star hotel so I am fully aware of what great customer service looks like and this place and their employees are exactly that. I would recommend them to anyone with a BMW.
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July 2023 by El vic C
Great place to get ur bmw fix the rigth way no mickey mouse or taiwan parts great work would like to thank luis for such great service
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July 2023 by Jen R
Very happy and pleased with the end results after my vehicle was rear ended. Thank you Luis I appreciate you're hard work!
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July 2023 by Juan G.
Very disappointing experience. Original estimate for the job to be completed was 8 days, it has been a month and I'm still waiting. I haven't even received a single call from them with an update. Very bad customer service and bad management. I tried calling, & I get transferred to the shop but not answer phone just rings. Only reason I came here was that I was referred by AAA. I do not recommend this body shop. Take your vehicle somewhere else.
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July 2023 by James H.
The people at Nick Alexander imports are seriously top notch. I've made several trips to the parts department for small repairs I've that I've done my self and every time they have been the most helpful people you could imagine. The collision center at Nick Alexander Imports is no exception. I brought my car to them after a rock storm hit the from of my beloved mini. I took it straight to them. They dealt with my insurance and were able to get me factory glass even though my insurance company was trying to got third party. My car looks like it just rolled of the assembly line. Nice work guys! Special thanks to Manny who helped me through out the entire process and Thomas Martinez how did the body work on my mini and restored its shine. Thanks again Nick Alexander Collision Center! You will always have my business. Man this has been sitting in my finish review section for years but it still stands. One of the best experiences ever! Thank you Nick Alexander Imports! Hope you guys are great!
