-
November 2023 by Ivan M
This place had my wife stressed the whole week before our wedding . AVOID.
-
October 2023 by Ericka O
Dress was not ready when I was told it would be ready by. Date was also written on receipt but when I called they said they had no record of the being ready by that date even though the girl wrote it on the receipt. The dress was really expensive and ended up ripping from the zipper the day of my event. I keep trying to call them but there no answer. Save your money do not buy from here
-
September 2023 by ilsy Vazquez
This place deserves 0 stars, gave me a dirty ripped dress and I was so excited I didn’t notice at the store and because I thought to myself is a new dress. Read the reviews before going to this place or even better go somewhere else, unfortunately I read the reviews after I left the deposit and I still gave them the benefit of the doubt, BIG MISTAKE I wasn’t going to write a review but it’s been a couple weeks and still mad about it. It’s so unfair that they do this to people and of course no refund.
-
September 2023 by ilsy paz
This place deserves 0 stars, gave me a dirty ripped dress and I was so excited I didn’t notice at the store and because I thought to myself is a new dress. Read the reviews before going to this place or even better go somewhere else, unfortunately I read the reviews after I left the deposit and I still gave them the benefit of the doubt, BIG MISTAKE I wasn’t going to write a review but it’s been a couple weeks and still mad about it. It’s so unfair that they do this to people and of course no refund.
-
June 2023 by Maria M.
ZERO STARS!!!! Too bad it's not an option to give 0 stars. I would like to use curse words but I will keep it respectful. I didn't look them up on Yelp before coming. I was walking the Pacific strip and stumbled across this place. The lady said the dress was $350 but she would give it to me for $290 with free alterations. When she charged me, she said $340. I was like wtf????? But I was stupid enough to pay and did. On the promised date, I called at 11am and told them that I was told to come at 5pm but was in the area and decided to call and check if by any chance, the dress was ready. I was told the dress was not ironed and to just come at 5pm. Came to the store at 5pm and called from outside the store. I was told again the dress had not been ironed as promised so they asked me for 30 more minutes. At 5:39pm I walk in the store and my dress is still not ready nor has it been taken to be iron to where ever they take it. I decided to try on the dress and the alterations were not completed. I was livid!!!! It is now 6:19pm and I just got the dress. Needless to say, it looks like it is still not ironed. I took it before I would punch their rude staff. I will also be reporting this business to the Better Business Bureau and others. They can't be stealing from people like this. Now after reading the reviews on here, I will take proper action.
-
May 2023 by Carlos Perez
BEWARE THEY ARE SELLING DRESSES FROM WALMART FOR 2x the prices. Once you deposit, they make changes you don’t ask for and refuse to say it’s their fault. Don’t trust this store.
-
May 2023 by Jasmine R.
They didn't do my alterations right and when I told them that it was wrong they said they won't do it again without pay when it was their fault . The workers there second guess their customers.
-
April 2023 by Lisa Jones
Trash!!!!! Do not waste your time walking in here!!!!! Rude!!! Horrible customer service and had the nerve to be over priced!!! I went two doors down got the same dress cheaper !!!! Better service and my sister came and bought more dresses from the store calledCinderella …..any one looking for prom dresses for wedding dresses or whatever is your fancy? Do not go here go to Cinderella great customer service great prices and they have product inside.
-
April 2023 by Lisa K.
Zero Stars!!!!! Worst customer service EVER!!!!! I just left from here... I was there to shop for my daughter Prom dress my daughter fell in love with 2 dresses. My family was going to buy both dresses in full. My sister was on her way cause she wanted to buy 6 dresses to donate for girls in need of prom dresses. The first service girl was amazing great service but this lady with short curly black hair dress in all dress came in with an attitude and was rude and talk to me in a manner of if I'm inconveniencing them. She told me if I don't like it you can buy a dress somewhere else. I said oh so you don't want my money and she said oh well that's not what I said but if you don't like it go somewhere else's... I went to doors down to Cinderella dresses! They were nice and we found a dress and we bought it and my sister came and bought 10 dresses to help needed girls! So there lost and no one go here!!!!!
-
February 2023 by Selena S.
DO NOT RECOMMEND. PLEASE SAVE YOURSELF SOME TIME AND DO NOT SHOP HERE. I've never had such a horrible shopping experience like I did here. Giving them one star is more than what they deserve. My family and I have been on the hunt for elegant dresses for my niece's sweet 16 and this place has beautiful dresses. I looked elsewhere and knew what fabric and style I liked for my body so I found THEE DRESS. THE ONE. We politely asked 2 staff members for help and whenever we had a question we were asked if we spoke Spanish and when we said our Spanish was poor they would say ok and continue to attend other families so we continued to wait till they came back to us. When we were able to get their undivided attention and asked to try on the dress I wanted in a size XL, they brought me a 3x... when I tried it on obviously it was not the correct size she told me it's only to see how it looked on me... so I asked for the smaller size again and explained I wanted to get a better idea of the dress in my size even if it was in a different color so I know how the fit will be... she then brought me a 2x. Same issue. So since the lady assisting me didn't understand my request the manager comes and asks what is the problem. I further explain how I'd like to try on an XL because that is the size I've been trying on in similar dresses with the same cut , material , etc. The manager then tells me "I'll tell you right now an XL will not fit you. It won't fit your arms so the 2x you have is the best idea for you to try on" I told her how the 2x was overflowing and not hugging my body at all and how I tried on a L and XL elsewhere so I know it will if I may PLEASE try it on. She then explained how dresses are made by different companies and how they run different so it won't fit me. I stated I understood that and since the dress was the exact same at the previous shops I would still like to try the XL so she walked away and had the original staff member bring it to me. I tried it on and BOOM. The dress fit. Beautifully. The manager came and saw and asked what size it was and walked away after realizing she was wrong. I was so In love with the dress but because the customer service was so disgusting there was no way in hell I was giving her my business.
-
December 2021 by Everlyn P.
Worst customer service ever !!!!!! If I can give this place a zero star I would. I got my bridesmaid dress in this place and it was the worst decision ever !!!!! They fitted my girls wrong, the alterations have been done wrong. They tell you dresses will be ready a certain day and they don't have it ready. One of my bridesmaid dresses was stained if they knew it came like that from the company they ordered it from you should return it they tried to make excuses and supposedly took it to the cleaners and it didn't come off. I am the bride and it's ridiculous that I have to keep coming back to this place to fix s*** they should take care of at the moment. For anyone thinking of getting your dresses her think twice and avoid the headache. Lady with a big butt is rude a**. The moment I went into that store and the cops were there that should of been a red flag .... Worst customer service!!!! N
-
December 2021 by Maria S.
Honestly they are totally different when you first and give them money, you come back for the dress or alterations and they give you another fucken attitude, they can't get s*** done right the day. The day I had my fitting she said it would be coming in at 6 then I come at 6 and the owner said he told her not till Monday , I got fitted in another dress and they said that all the alterations would be passed on correctly, She tried to charge me an extra 60 dollars just because I was pregnant and had to get it more fitted to my body, the owner said only 20 because the length alterations are free and she got mad .when I was going to pick up it was loose and to long . They said it would be done they following day at 4. I went two days later and they couldn't find the dress and wanted me to try on one they had right there obviously wasn't mine it was to small and long , made me wait two hours so they can have the dress. They are rude , they literally talked s*** about the customers while I was being fitted . That fake big booty b**** is the whole problem . I would give them ZERO STAR but its not possible. Never coming here again
-
October 2021 by Mariela Ramirez
Horrible service.Don't usually write bad reviews but I ordered a dress from the catalog and they never called me to tell me that the dress wasn't available. Glad i got a refund.
-
October 2021 by Natalie M.
Worst customer service ever don't even buy any dresses from fake botched b****. Why lied about saying you can't cancel the dresses when YOU SAID ITS GOING TO ARRIVE ON FRIDAY! I understand if it's got delayed but a NORMAL CUSTOMER SERVICE HOST would call the person telling them it won't arrive on time. I had to call myself to find out where were the dresses I ordered. To top it off why give me the run around if you DONT KNOW ANYTHING d*** b****!!! Then you wanna say it's final sale GIRL where in the receipt does it say because of "what I sign no where on the damn paper say that! Obviously y'all are to sale but have the WORST CUSTOMER SERVICE EVER! And then you wanna say your owner doesn't come in. No wonder you guy don't do sell that why you want to stay with the deposit. Go ahead keep the deposit broke a** b****!
-
October 2021 by Veronica Bañuelos
Beware of this place! They are nice at first but once you pay them everything changes…. they don’t return phone calls, they do not give you the dress on the date they commit to. When we purchased the dress we purchased it with alterations and paid for it up front which is what they require but when we went to pick up the dress it look like a two year old cut it. they were extremely rude when we addressed how bad it looked and they wanted to charge us more money to fix what they did . their recommendation was wear it and add a string to hold it up from the bottom so no one notices. (A string that would go around the wrist or hold up with a hand so you can get an idea of what the recommendation was) We ended up taking it else where.
