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July 2024 by Megan Reeves
Pnc took my stimulous check but couldn't provide any information about it but I never received it in my bank account. And the teller Paola seems to get away with a lot by flirting with every man, even if he has a girlfriend. And she also gave back $400 extra to my exboyfriend, because she was too busy flirting with him. He cashed his check and deposited 400 and got the rest on cash, but she ended up depositing 400 and giving him ALL of his check as well. So he got an extra 400 and she got a date with my boyfriend. Bad morals as a person doesn't make me want her touching my money...I'd give zero stars if i could. This bank sucks.
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July 2024 by Claire D
Horrible place, almost empty but still took almost 20 minutes to get the teller, Paola, to give me attention and then she didn't even deposit everything she was supposed to into my account. Heard she gave too much cash back to a friend a few months ago too. I've complained to management but I plan on changing banks. This is ridiculous and that girl definitely needs to be fired.
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February 2024 by KK
Do yourself a favor and don't open an account here.
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October 2023 by David Grise
Personal, professional and extremely knowledgeable always!The idyllwild, staff is what makes the difference!!!
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May 2023 by Ed Reed
New manager and employees all are helpful and friendly with smiles.
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December 2022 by Kenneth Grieninger
Worst banking experience of my life
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November 2021 by Venom Burn
Do not use this bank, do not deposit any money, do not open an account. You will not get assistance with any issues involving your account. This is not run like a bank. Its run like a mom.and pop gas station. They change rules based on how many people are in the bank when you ask your questions.
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November 2021 by Gabriella R.
I switched my accounts to this local bank thinking it would be "nice to bank locally with a small bank". What happened next was one of the biggest regrets of my adult years as I have had less access to my deposits, more hidden fees, and longer wait times as they transitioned into the PNC family. The "PNC family" gives zero thoughts about its "new" clients, making them change account numbers, screwing up addresses, and creating massive excuses to why they're "corporate takeover" causes massive delays on things like receiving new ATM cards (8 weeks later, they arrive with the wrong names on cards) or clearing funds in a timely manner (I'm going on day 9 of not having access to my paycheck- no real reason provided). It's not just this branch- it's systemic. I went to the desert location a few days ago and watched a teller telling off an old lady about how she could no longer use her "old cards"- as she stumbled to explain how she didn't even have new ones yet. The whole ethos here is so rude and cold- nothing like the BBVA "local town" feeling I'd expected. The experience has been equal parts laughable and absolutely unacceptable. So unless you have no other choice, I don't recommend anyone do business with BBVA or PNC.
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June 2021 by Nancy Carter
Love never waiting in long lines like all otherBanks out there. People very friendly excellentservice here in Idyllwild
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April 2021 by Lucia B.
On Monday the branch was closed due to no employees working. So a notice was posted by somebody to go to the Hemet branch. It is against federal law for a bank to be closed for 3 days. I did call the Hemet branch and asked why two or three different branches couldn't each send one employee to cover. I was told no one else had a key to get into the branch. Hmmm. Well, who showed up to post the "closed" notice? Why not send one of the temporary coverage people to the manager's home to GET THE KEY? What a louse business model.
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August 2020 by Tiernan C.
The branch manager at this location Is a rude c-wordShe should have been put out to pasture along time ago.The lady gave me grief about coming in.I wouldn't need to come in if their junk atm actually worked.
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February 2020 by PW H.
The bank is in a beautiful setting. The people are nice. The bank experience is strange, when you ask to do non teller business like open another account, the staff insists you need to make an appointment. Even if there are no clients in the building and 3 staff present. If you call the 800 number, they tell you no appointment is needed in their banks. On the website, there is no way email customer service about an issue. Companies that do not want to have anything in writing and prefer you to call are shifty. Researching other bank options. The app will not let me in because they want to force a password change. My password is secure and works fine on the website.
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February 2020 by Erin O'Neill
A small-town bank with full service you'd expect from large communities, Jeri Sue Haney, the Manager, is completely professional, knowledgeable and extremely personable as is all the staff!
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August 2019 by Nicole W.
I've never had any problems w this bank, so far. Everyone is really helpful, and have always answered any questions or concerns I've had but then again I havent been banking w them too long, so hopefully I'm not putting my foot into my mouth. .too be continued!
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August 2018 by Dana Price
Recently waited around 20 minutes for service by an associate. Only 2 were available. One was handling a customer at her desk while the other was letting people in and out of safety box area. Once she was done with that task of about 10 minutes, she bypassed us, standing in plain sight, and gave us a "just a moment" finger upon arriving at the desk where the other woman was speaking with a client. After another 10 minutes of waiting, I turned to see the client ask the blonde associate who passed us up if she felt we need service as even he has noticed we have been waiting quite a while.
She waved us off dismissively as if his needs for financial information were more important than a customer who has an actual account that needs attention before the weekend arrives. It doesn't take two people to talk about financial options while customers are waiting. If this wasn't the ONLY bank up here, I would most certainly have closed the account and moved on to another, more attentive and respectful institution.
This is the only time I have ever seen such disregard and disrespect to customers. I have been to plenty banks with many people for many reasons and never experienced this once. Unfortunately there's no employee listings to find the name of this woman and we have never been serviced by her to know her name.
People have things to do and this act was blatant and definitely needs inquiry as to why she would abandon customers disrespectfully over another who was already being serviced by another associate. May 18, 2018; 12:30-1:00 time frame (for security camera review into this).
I wouldn't give a single star, but unfortunately its required to leave a review
