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April 2024 by Forgetmenot !
Had the most annoying and irritating experience. Came in at exactly 9:20pm where these two very young girls were running the counter. One had a "Muse" sweatshirt on and another had light colored hair and makeup. I came with my aunt and my sister where my aunt happily got helped with no issues right away. As it was mine and my sisters turn, this small family of two girls and one mom came right behind us in line as they should. I was called to the counter by the girl in the sweatshirt where she cut off mid sentence to say hi to the girls behind us. They ended up chatting it up and she ended up taking her order and dedicated all her attention to them. She was friends with the whole family who came in front of us while I was LITERALLY right in front of the flavors. She ended up completely ignoring my sister and she got upset and stormed off. Already off the bat I'm FRUSTRATED because my sister really wanted ice cream just for some little girl to be too focused on chatting up and prioritizing her friends than her job. I was fine for a bit because I get it, I have a job and sometimes I myself unfortunately get caught up when my friends come in, but I know my friends understand I'm at work and so do I to say "hey I'll get to you right now let me get to them first" but no. What's even worse as that as the girl went to make the first ice cream, the OTHER girl with the light hair saw me and decided to address "hi what can I get you" again, still right in front of the flavors, while the family got right besides me and ended up being there. So I finally said "can I get a cheesecake in a-" and she cut me off and decided to start talking to the girls right next to me as well asking all their orders. Now I'm frustrated. I've already been waiting for 6 almost 10 mins to be exact and I was completely ignored. My family is already annoyed by these workers ignoring me and I just wanted to give them the benefit of the doubt, I was wrong and both girls ended up taking that entire family order and she ended up taking them to the front where they passed me. I didn't want to wait any longer because they were taking a while making the ice cream. That's not anyone's fault I understand the ice cream takes a bit but that time on top of me being ignored 3 times by two different people is horrible. Never coming to this location and really hope some management talks to these workers so not another family who is more vocal than me ends up talking to them.
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March 2024 by Elizabeth Williams
Great service from Employees, but long wait time due to understaffing. No manager on duty. I've notice the employee on duty has to go into the back to make a phone call when asked for the manager.
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December 2023 by Yesenia N.
Came to visit my local ice cream shop before end of year. Love ordering my usual personalized shake with cheesecake ice cream and fresh strawberries with whipped cream on the top. The staff was so friendly and outgoing. Love how they always have a ton of ice cream options and cakes ready to go. There's public restrooms available and dinning areas as well. Not to mention a ton of parking available at this plaza. Overall another positive experience highly recommend a visit.
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November 2023 by Abigail CR
Great service great ice cream. Employees are always happy to help..love coming here for our ice cream.
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October 2023 by Rosemary A.
Always too yummy. Staff is nice and place looks clean. I like that they stay open late.
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October 2023 by Tracey G.
Be careful visiting this specific Cold Stone Creamery! I went here to get some ice cream and I waited for 10 minutes until someone actually came out from the back. Once the worker came out, she said that the ice cream was not fully frozen again because for some reason the freezer had stop working over night. This tells me that they were refreezing melted ice cream!
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April 2023 by Douglas MacArthur
Hey Lot Adonis-Basit not everything is about race you five year old. You don’t think there’s any other reason why your service wasn’t perfect? Oh ma bad everything revolves around you and others need to take your feelings into consideration because nothing is wrong with you and everyone else needs to change for you. ?
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April 2023 by Evan Hernandez-Cervantes
Hey Lot Adonis-Basit not everything is about race you five year old. You don’t think there’s any other reason why your service wasn’t perfect? Oh ma bad everything revolves around you and others need to take your feelings into consideration because nothing is wrong with you and everyone else needs to change for you. ?
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March 2023 by Robert G.
I just bought the big "Everybody's" (triple pint). The young girl had started mixing my ice cream then stopped and charged me; as I was paying she packed my ice cream. I open my ice cream at home and to my surprise it's only half full and not mixed.
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November 2022 by Briana J.
Horrible. Just horrible. Immediately when my family and I walked in, it smelled like mildew and just old wet rags. Like it needed to be aired out. We looked passed it and decided to order and get out of there quickly. My husband & daughter both got the banana ice cream (one plain & another with a couple toppings)... around 1-2pm, point is. The next morning! We had the RUNS, we had caught food poisoning!! We thought he got the stomach flu, and it ended up being food poisoning.
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November 2022 by Esther Perez
First time here! I took my grandchildren for a treat after school, not worth it! Ice-cream was to soft, watery we got cheese cake flavor nothing to do with it, it tasted bad we ended throwing it away.
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October 2022 by Veronica H.
Stopped by on a Saturday night and I don't think I have ever seen this place so busy. Only two girls were working and though you could tell they were overwhelmed with how busy it was they were nothing but gracious and friendly. We opted for our usual banana caramel crunch and strawberry cheesecake (from the menu options on the poster hanging).
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June 2022 by maria b.
I ordered a medium peanut butter ice cream and when we got to the register my ice cream was straight liquid . I asked the lady if the ice cream was suppose to be like that (That's a rhetorical question) she said "yes our ice cream is made really thin. I left with a $8 milkshake. That was my last time there !!!
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June 2022 by Dorothy Murillo
Excellent customer service and place was very clean and ice cream tasted delicious ?.
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May 2022 by Lot Adonis-Basit
I love Coldstone but please for the STAFF - can you be fair in giving the right order for your customer. Ordered for Coffee Lovers Only Mine (take out) and what I get is more of the ice cream and very little of the mix-ins! Very different when I order for delivery. Make it fair whether your customer is White, Black, Hispanic or Asian. You tend not to care depending on the color and race. I get the right order if I do it online maybe because you don't see the person.
