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April 2024 by Maribelle M.
Terrible CVS to visit!!! Manager Sherry and Cashier Valerie are lazy af!!! I asked to use the restroom and Sherry said that Valerie was by herself and couldn't open the restroom for me, (which wasn't true because another gentleman was there too). She's said restroom were closed for today (6pm) LMAO. They both lazy because they don't want to clean the restroom during their shift. CVS cooperation needs to hired some Latinos/Hispanics hardworking people not these lazy white and Asian ppl. Sherry needs management training on how to talk to customers because as CVS manager she represents the store and her F/U attitude doesn't help. Btw Covina and West Covina CVS stores are friendly Cashiers and Managers.
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March 2024 by Ruben V.
Store has a sign that literysays open 24/7 yet at 12 they have the gate locked and employees visibly in there stocking pretending not to see that there's about 3 others trying to come in. I don't know if they've changed their hours but there's signs all over the store that say 24/7 and they have the door closed
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February 2024 by Stephanie Seymour
I went ALL THE WAY to this CVS cuz they're supposed to be OPEN 24HRS well that's a LIE...... needed cold medicine and couldn't even get any...they need to update there hours online or someone isn't doing there job!!!
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February 2024 by Jose B
The pharmacist personal are bad with answering the phone. They pick up and hang up on you or leave you on mute.
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February 2024 by Yolanda Baca
THEE worst “customer service.” The staff left me standing at the consultation counter in plain sight and never once did any of the 5-10 employees back in Pharmacy acknowledge me!3 employees looked at me and saw me there and never once asked how I can be helped, or even bother to get me help! I finally had to just blurt out my question to get their attention. I guess all the training and schooling left out common courtesy. Very unprofessional. Be better CVS Pharmacy!
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January 2024 by Marcus S.
Kids were sick and congested which meant no sleep and to my surprise no one is open 24 hours anymore or so I thought until I found CVS. The pricing was good, the staff was friendly and helpful and even at 1AM the store was clean
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January 2024 by Leisure Painting
This store is advertised as 24 hours. The sign with store hours on the outside reads 24 hours, one neon sign is lit up, one 3ft by 3ft lighted sign is lit up that reads 24 hours, and a large window sticker of at least 3 ft by 4ft reads 24 hours. Yet, a night employee has placed a printed out sign in the window, on more than one occasion that reads "Store Closed," including right now. It is 4:am - This is a huge issue. I'm sitting here having an allergic reaction, and need Benadryl! If the store refuses to open when advertised - what does corporate plan on doing about it? I don't know the store number, but the address is 800 Palm Ave, Imperial Beach California. This is NOT Okay!! I can see an employee in there. Are they just refusing to open up and do their job? This is false advertising and it is illegal!
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December 2023 by Michelle V.
This store is advertised as 24 hours on the website and Google GPS. The sign with store hours on the outside reads 24 hours, one neon sign is lit up, one 3ft by 3ft lighted sign is lit up that reads 24 hours, and a large window sticker of at least 3 ft by 4ft reads 24 hours. Yet, a night employee has placed a printed out sign in the window, on more than one occasion that reads "Store Closed," including right now. It is 4:am - This is a huge issue. I'm sitting here having an allergic reaction, and need Benadryl! If the store refuses to open when advertised - what does corporate plan on doing about it? I don't know the store number, but the address is 800 Palm Ave, Imperial Beach California. This is NOT Okay!! I can see an employee in there. Are they just refusing to open up and do their job? This is false advertising and it is illegal!
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October 2023 by Mike Brown
CVS website shows the store open 24 hours. I drive 20 minutes out of my way only to come across a locked door with a sign that simply reads "store closed". You couldn't have said that on the your website?
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October 2023 by Karrisa Love
I went in today and purchased Vitafusion Prenatal Gummy Vitamins. These gummies are non dairy, gelatin free, free of dyes and are about the size of a halls cough drop, doesn't taste much like candy and for once I am able to stomach my prenatals.My complaint I paid $17.99 PLUS TAX for the same thing that's sold at Wal Mart for $12.98 PLUS TAX. Seriously? You guys decide to mark yours up a whole $5 more. Kinda ridiculous especially being a prenatal and like myself some don't partake in Gelatin anything which is PORK so these are a great dummy but you guys are wrong CVS.
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July 2023 by Bella Becerra
The employes kept following me around the store thinking that I was stealing then one came up to me when I was already at the cashier and asked me where the mascara that I left in the food Il wasss and pointed at my bad and i told her I left it she made me take her all the way over there I did and I pointed at it and she just rolled her eyes and grabbed it and left never going there again.
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May 2023 by R3Y3S R3Y3S
This store should be 24hours but it's always close at nigth I'm been coming different times a night and it's always close. This should be taking out the twenty four hours if they're gonna be close at night
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October 2022 by happenin89013
Every time I shop at CVS I come to this location. The staff is all great. John is extremely helpful he works early in the morning and he still has such a nice great attitude. He goes above and beyond his customer service the reason why I continue to shop there in the morning
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September 2022 by Tiffany
I really don't have problems here. The only thing is that when you call in, you're waiting for a long time before anyone picks up. The staff I've been dealing with are nice.. Nina has the best attitude and always so helpful. It makes a difference when you are greeted with someone like her. She's the best!
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August 2022 by Debbie Thrall
They don't answer the phone. My scripts are always late. I have never been spoken to so rudley in my life. l
