-
January 2024 by Tara Van Sambeek
The technicians are always knowledgeable, friendly, courteous and get things done efficiently and in a timely manner
-
January 2024 by Amanda Hernandez
I’ve been taking my car to get serviced at Firestone in Imperial for years. Jr and Felipe are amazing! They’re extremely knowledgeable, helpful, professional and have great customer service. I recommend getting your car serviced at this location.
-
January 2024 by Dallyce Marglon
I randomly came into Firestone to ask them to check my car because it was making weird noises and they took the time out of their day to check. They explained everything clearly . Specifically Junior was very nice and took time to explain everything. Highly recommend coming here!
-
January 2024 by Andrew Segovia
Excellent service! I've been going to Junior for several years since he was an advisor at the Highland location and when he moved to this location - Imperial - I decided to follow him because he delivers great customer service and I know my vehicles are in good hands!!
-
January 2024 by Pascual V
Two techs. One says it would cost $500.00 and did not see the car or inspect it. Kindly insisted that he look at the emergency foot brake, then he said that he does not handle that. I mentioned that their ad said they (Firestone) do brakes. I'm flabbergasted that he would quickly put out an estimate, not look at the car and then to say he does not work on this emergency brake!!!Dubious??
-
December 2023 by josephine aguilar
Jr provided outstanding customer service! I dropped my car off and the service was done quickly. We are a little far from this Firestone and there are 2 more locations closer to us but it's definitely worth the drive. I know that our vehicle will be taken care of properly and I love Jr's honesty in what services needs to get finished. He is definitely the main reason we go to this location!
-
December 2023 by Hanna H.
The service here I experienced here was amazing. Martin helped me out and he was able to get my car taken care of extremely quickly. I will definitely coming back here again!
-
November 2023 by andrew grillos
Came here recently due to heating issues. After a diagnostic test I was told a part needed to be “ordered” and it would arrive later that day so I let them keep my vehicle. Later that day I was told the vehicle was fixed. After paying I checked the vehicle and the heat was still not functioning. After informing the front desk official, both he and the mechanic doublechecked and confirmed what I said, the heat still did not work. They then proceeded to blame it on the part they “ordered.”I am giving two stars instead of one bc the front office official was at least courteous and gave me a refund. However, he was not able to set up a time to get a new part and help me. I am very disappointed that I was lied to. Also did they actually order the part or just pull it from scrap?
-
November 2023 by qmlandscaping qmlandscaping
This firestone is better then the one in chula vista , they can be busy but if you give them time they will do your vehicle right
-
September 2023 by John H.
Went in for a repair and it was easier than I thought. Junior, the manager made sure I was taken care of right away. All the tech are professional and treat your vehicle properly, minus the funny business. Highly recommend.
-
August 2023 by Lily F.
This place doesn't deserve even one star, if you are smart, don't come here!! We delivered our car for maintenance, spent all the time waiting, then figured they didn't rotate the tires at all, work wasn't done very well, we went back to the guy, and he said he didn't know why they didn't do anything about the tires, but we didn't complain just left the car there again, spent another two hours waiting, still waiting no one called yet, we made a call and a guy just told us it's already done , so basically they just expected us to get the car ourselves directly without any phone calls. The service is terrible there and so unorganized. Definitely won't go back again.
-
July 2023 by Caitlyn Filippone
Saying that I was completely satisfied with my recent experience with Firestone would be a massive understatement. Junior and his team are so great! They got my car taken care of super quickly. They have great customer service, great communication and great prices. I come all the way from Ramona to get my car serviced here… if that doesn’t soeak volumes about this location, I don’t know what does. If you’re looking for somewhere to get your car serviced, you don’t have to look anywhere else. This is definitely the place to do it!Services: Air & cabin filter replacement
-
July 2023 by Deanna Leonard
Routine oil change was estimated to take an hour and 20 minutes. This is 100% normal, especially due to the massive amount of vehicles they were already working on. Seating area has nice cushiony chairs and tv shows playing. I ordered food and wasn't even 4 bites into the burger when my car pulled up. Only took 30 minutes! Very surprised and satisfied with the service here. The fellow at the counter and the service technician were all smiles and as friendly as can be.
-
July 2023 by Caitlyn F.
Saying that I was completely satisfied with my recent experience with Firestone would be a massive understatement. Junior and his team are so great! They got my car taken care of super quickly. They have great customer service, great communication and great prices. I come all the way from Ramona to get my car serviced here... if that doesn't soeak volumes about this location, I don't know what does. If you're looking for somewhere to get your car serviced, you don't have to look anywhere else. This is definitely the place to do it!
-
June 2023 by Michele O.
This is the second time I have taken a tire to get repaired at this place. I called and was able to get in right away. It took the amount of time that they said it would. The guy at the front check-in was kind and courteous. The checkout was fast and easy. I will definitely go back!
