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February 2024 by Giuseppe “Oipea78”
It was a jock! I just need make a payment and they couldn't make it. I was there 20 minutes and everyone, left before me, left disappointed without resolve the issue they had before coming in. Waste of time
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February 2024 by Billy Nobriga (Lucky)
Loved it here. It's a great service store.
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February 2024 by Lisa Curtis
Staff helpful, but items I was interested in were out of stock
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February 2024 by Kahra Kelty
I hate any phone service. Always trying to nickel and dime you. Don’t accept the “free” Apple Watch
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November 2023 by Michelle Cleland
Horrible experience they had no idea what they were doing..took hours to transfer one device to another..The manager was obnoxiously rude..Can't believe they get away with that service..
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November 2023 by clara juarez
This location needs more staff or to be retrained. They are so slow
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September 2023 by Wes Breedlove
New sim card fast and easy!
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July 2023 by Ivana Mendoza
Everyone is nice, but unless you have time to waste do not come to this location.You could go for a payment or just one accessory really fast and the guys have literally the speed of a turtle taking 1 hr for a quick charger sale.Now imagine going to trouble shoot or getting a phone.Service it’s great I understand everyone has to make sales in order to get that commission so they will sell you anything but I really believe they should all be trained in multitasking and moving along a bit faster.
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April 2023 by Kitty Robyn
Oscar helped me out today in several ways. He was very patient and understanding of my problems. If you need phone help he's the guy to see in IB!
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March 2023 by Mark Pipes
Vary professional, great service.
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September 2022 by Airstream Enlightened
I'm a TMobile customer. They wouldn't let me charge my phone.
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July 2022 by BRUNO DIGITAL
Horrible service from people who just have a d*** look on their face. The first person I spoke to you didn’t even attempt to answer my questions and I’ve been a member of T-Mobile for more than 15 years. Very very disappointing. I went to another T-Mobile location and was helped out immediately by knowledge people
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July 2022 by Stephen Gordon
Marcelo,my mobile expert, was very perceptive, low stress, super nice, and took care of all my questions and issues expeditiously.
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May 2022 by Daniel Armas
Well I got my iPhone 13 at this imperial beach location when they first came out quite a few months back.. so I’ve been trying to download video from my car rear view camera to my iPhone.. I went to this T-mobile location and told there was a male and female employee working there about 10 am today 4/25/22 because I couldn’t figure how to open a download file on my phone.. I was very disappointed and shocked the the two employees did not know how to do it either , the comet from the male employee ‘ was we don’t know how to find the download files’ we just sell the phones’.. very bad service and un knowledgeable staff .. sounds like these two employees need some training or have knowledge of there job.. aren’t we supposed to take are phone to place where we bought it for help ! ????
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April 2022 by Raul Edgardo Jaime Gomez
Worst customer service ever. Insurance send me a new phone to pick up at this store and they couldn’t find it, it was in the store for 4 days and they told me they we’re trying to contact the manager so they can know where he or she put my phone. I went out without my new phone, now I have to wait 5 more days cause T-Mobile canceled my order.
