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January 2024 by Priscilla M.
I usually come here in the afternoons. David is wonderful every time I come in. There is also another young lady that is there in the afternoons. They both have the best customer service. Please try avoid coming in the morning as Marcello has the worst attitude from the moment you walk in the door. He needs to give your grief about what your asking before he says that he will do it. He will turn his back text for a bit, huff. Its the most ridiculous experience for someone who is the store front face of this UPS store. I will save myself the extra time and drive 10 minutes to another UPS store.
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November 2023 by Mairead G.
Don't go here her if you have a large item to return to amazon. They will try and sell you packaging for a free return.
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October 2023 by Jon N.
Morning employee young male has the worst attitude, ripped the packaging I paid for said nothing until I asked him to fix it. Also didn't even seal the return completely until I asked to fix that as well. 2nd day in a row I dealt with him. Terrible work and horrible attitude, felt like I had to be nice so he would throw my return package in the trash. Date is 18OCT2023 0830 so whoever that employee is.
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September 2023 by Haley Flanagan
I can do everything I need to in one place and this location specifically has the most kind employees. I would pay a little extra to go here just because of their kindness. Odette the owner is the sweetest human. Her and the employees all are kind and helpful anytime I’ve come in. It’s amazing to see real people owning establishments in the neighborhood.
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September 2023 by Haley F.
Everytime I have come the service has been top notch, everyone is so kind and helpful and willing to lend a hand it has a community feel and is very welcome. I always go here for my Amazon returns, faxing, and any shipping or mailing. Prices aren't too bad but I would rather pay an extra dollar or so for how kind the owner Odette is, it's truly amazing to see real people owning establishments rather than a large corporation. 10000% recommend!!
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September 2023 by Shawn Hartman
Lance, Odette, and David were awesome! So glad to have a ups store across the street from my home ?
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September 2023 by Pattie
Amazing! I use to go to the Postal Annex 555 Saturn Blvdnext to The Home Depot but stopped going because their copier sucks! I made some copies here at the UPS Store and they are crisp and clear! Yay! Come on over and check it out!
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September 2023 by Marisol
100% recommend.People are so nice, and the store is so modern and clean! I am so happy we finally have a UPS store location in IB!! No more driving 20 minutes to drop a package!!
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August 2023 by 24/7 TECH
I was so happy to finally see a UPS store in Imperial Beach! Not only does it provide another small business to support the community but also gives people an opportunity to have a job. I like the fact that I don’t have to drive all the way to Chula Vista to drop off my packages.
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May 2023 by Mica Vieux
This was my first time getting notary services. I called ahead and David let me know the best time to swing by. I was acknowledged when I arrived. Odette was professional and kindly walked me through the process. Great experience. Thank you!
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May 2023 by Isaac Bran Trochez
Thank you Marcelo for your great customer care, I appreciate you!Best regards,Isaac
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May 2023 by Erika Sanchez
I had a wonderful experience, super attentive, I went looking for notary services and they helped me more than I expected. Thank you Odette and David for all your help.
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April 2023 by Karl Anderson
Great experience with two complicated package returns. Lance is excellent at customer service!
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April 2023 by Jeremy B
Great people to work with. Helped us with our trade show.
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April 2023 by Patti B.
So happy to have this close by, very friendly and helpful I now have a place to return Amazon stuff to. Lots of parking, strip mall 13th and Palm Ave.