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November 2023 by Albert Nevarez
Was able to schedule last minute. S. Garcia was professional, courteous and knowledgeable with questions I had.
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September 2023 by moar rock
Edit: love the sock puppet accounts and that lovely review on you know who after mine was made. People are not that stupid when they see a one star..followed by a stack of 5 star review in one day...when your reviews are truly posted sporadically. try harder lol. my review below.Sales "saul" manager is a joke/ made calls to VW regional. even they said, "this service was pure wrong". did i mention our head-unit was stolen on their lot with no police report...... take cars into service at you're own risk!! (go further up or AZ ). this place is a pure joke.
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September 2023 by Michelle Morris
Saul is awesome ! He really knows his work . He strives on giving great customer service . Every time I have gone in there , Saul has always fixed and explained the solution with a great attitude . I feel he needs another team member to help him out. He really goes over and beyond for his customers!
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September 2023 by Cesar Romero
The staff was very accommodating and understanding to our situation. We were traveling from Albuquerque to San Diego and while we were driving, we had an issue with our vehicle we pulled into Imperial Valley Volkswagen and they helped us out immediately. Our wait time was reasonable, so what’s the price. Very thankful for their assistance.
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September 2023 by Adriana Fimbres
Very clear info. Called me as soon as a car arrived send pics and bought my car the next day! Very transparent information and no wasting time! The way buying a car should be.
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August 2023 by Juan Ryan
Sales rep was a nice guy but when it came to working a deal and financing it was a complete 180. Once we had an agreement on what they would give me on my trade in I allowed them to pull credit and proceed with financing options. Sales rep came back with the first quote and was offering $1000 less on my trade and the manager completely denied he ever made an offer. Finally after a few hours of negotiations we had an agreement and I told them I’d come the next day to sign and when I returned the rate was an entire point more and payment had gone up. Long story short I thanked the sales rep for his time and told the sales manager I was taking my business to another dealer. I called Herman Cook in Encinitas and had a clear offer within minutes and my vehicle was delivered to my door. Rate was 2% cheaper and gave me $3000 more on my trade.
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August 2023 by Linda Barrientos
Initially I contacted VW Service by phone on Thursday afternoon asI was going up to San Diego, CA. Your service rep Santiago was very helpful on the phone, so the next day I brought the car for service to Santiago since the San Diego dealers were booked to assist me other than leaving it over the weekend fir 4 to 5 days. Thank God for VW if Imperial County since they immediately took me in on Friday 8:00 am and resolved the problem within 7 hours. Thank You VW.
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July 2023 by corbin eugene
The service department was amazing they were fast and keeped my car clean and found a warranty item that we didn't ask for it ended up saving us over $1000
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July 2023 by Pigeon pallz
I have only used the service department but the experience was excellent. They found warranty items I was told by other shops weren't covered and imperial valley Volkswagen was able to get it done .
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July 2023 by Arvin Payton
Unfortunately the prices for basic services are extremely overpriced. At one time, I looked forward to the professionalism and service. Not anymore!
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July 2023 by WENDY LUEVANO
I HAD TO CALL THE SERVICE DEPARTMENT TO BRING IT IN FOR SOME RECALLS AND AN OIL CHANGE THE GENTLEMAN SANTIAGO INFORMED ME THERE WAS NOTHING TILL NEXT WEEK.. WHEN I TOLD HIM THIS WAS THE ONLY WEEK I COULD DO IT HE WENT ABOVE AND BEYOND TO GET ME IN ON FRIDAY.. THAT'S WHAT I CALL EXCELLENT CUSTOMER SERVICE. THANK YOU.HAPPY CUSTOMER.
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June 2023 by Oscar Garcia
Santiago in the service department goes beyond clients expectations and is always looking out for the clients Best interest. I can always count on them, giving me a ride to work and picking me up. There was a promotional that started the day my tires were being installed and without even mentioning the promotional coupon Santiago had already applied it.
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June 2023 by Jose Nava
The experience was EXCELLENT!!! I was helped and leased in only two hours!!! I have never had such fast attention. The staff are amazing!
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June 2023 by Samuel Godinez
My service advisor Saul Garcia answer all my questions, after my visit he call me in several times to check if everything was good with in my car.Problem was solved .
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May 2023 by jaime sandoval
I went to look for a SUV at Hyundai, Jeep and VW, and Only on Volkswagen I felt a good and a really friendly service with Agent Mr. JJ at Volkswagen El Centro CA., so my feedback is 100% for the services of Mr. JJ and Manager Jenaro Acuña. both agents were very professional always working for a better rate.
