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February 2024 by robert wylie
Best to drop in. Phone system like all automated ones. If a BMO customer from Canada go online. Exhalent service at branch. Got all set up just like being at home for banking. Horacio banking rep worked hard to make us feel like at home.
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February 2024 by B L
Terrible manager and agents never pick up the phone and not available.
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October 2023 by Kevin Kostlan
The branch I used to go to is really just a wealth management office because their parent company BNP Paribas owns the tennis tournament in Indian Wells. I left after 50! Years with them. Too bad the profit motive rules over everything!;it is cheaper to have a machine answer your questions than a live person!! big mistake!
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September 2023 by Dawn Hammerton
The new bank BMO did a transition that seemed okay. They did not transfer my Zelle and I set for an hour waiting them to answer the phone they answered and hung up on me I called the local branch and they also they said to call 611 which is a Verizon for customer I guess you can't talk to anyone about their
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December 2021 by Kim Jones Team (Desert Dreams Come True)
I have had accounts with this branch for several years. The staff is efficient, helpful, efficient and friendly. I deeply appreciate having a banking relationship with Bank of the West, Indian Wells, CA branch.
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October 2021 by Lou Ann Karimabadi
totally tired of the ATM being out of order frequently and having to wait when inside the bank because there is only one person that can help with transactions! only one branch in the desert area and as we live far from the location it is really unacceptable!
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October 2021 by Robert Vaux
Bank of the West froze my debit card at the repair shop, cutting me off from my car until the bill was paid. I came to the branch today to resolve the matter, and was told to call the 800 number. I then sat for an hour on hold in their lobby while they either did other work or attended to other customers. I closed my account, and everyone in this branch should be ashamed of themselves.
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May 2021 by Denise DeCaro and Kim Jones (Desert Dreams Come True)
I have had accounts with this branch for several years. The staff is efficient, helpful, efficient and friendly. I deeply appreciate having a banking relationship with Bank of the West, Indian Wells, CA branch.
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December 2020 by alvin williams
Very secure atm, must use your card to gain entry. Parking may be a problem depending on time due to the restaurant next door.
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June 2020 by Sheila Babyred1958 Deloach
I LOVE BANK OF THE WEST, ESPECIALLY THE REPRESENTATIVES THAT I SPEAK WITH THROUGH THERE 800 NUMBER . THERE CUSTOMER SERVICE IS EXCELLENT, THERE # 1 IN MY BOOK AS FAR AS DOING BUSINESS OR JUST REGULAR BANKING WITH. THE OLD ORIGINAL BANKS LIKE WELLS FARGO, BANK OF AMERICA, CHASE BANK AND CITI BANK ARE NOTHING LIKE THEY USE TO BE BACK IN THE DAY. ALL MY NEEDS ARE MET AND HANDLED PROFESSIONALLY, WITH RESPECT WITH MY BANK FACILITY., BANK OF THE WEST. HOPEFULLY THEY WILL BRANCH OUT TO DESERT HOT SPRINGS CA, OR PALM SPRINGS CA WHERE IT WOULD BE MUCH CLOSER AND MUCH BETTER FOR ME. BANK OF THE WEST ALL I CAN SAY IS KEEP UP THE GOOD WORK YOU ARE 100% REAL BANKERS. MS. SHEILA DELOACH , EARLY TUESDAY MORNING ON 06/23/2020 @ 1:10AM.
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December 2019 by Brandon Myers
Horrible... Did a job for a lady, went to this bank to cash the check because this is where the check was from and no where else would even cash it. Still at the bank of origin they charged me 9.50 to cash a 100$ check... All while trying to sell me on getting an account.
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August 2019 by Andrew Y
Do not open a account because of a promotion
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August 2018 by Sheri Wimberly
In Kansas they had everything I could possibly want in the bank and drive-thrus they had four different branches open in Wichita Area alone. Out here they have very few branches even though this is where they originated from which makes them a bit difficult to use
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November 2015 by Rob Gunnersmate
Please don't get a car loan with these guys!!!! They will NOT work with you at all.
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November 2015 by joey marzouk
Best bank ever!!
