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May 2023 by Rick G.
I've purchased this item numerous times over the years...and all too frequently I'll get one that is defective... the sprayer won't work, leaving the bottle useless. I've returned them and usually get another that does work. Also, this product is rarely on the shelves...like most things at CVS they're out of stock when you want something. So I thought I'd be smart and order 3 bottles online. And the damn things all have defective spray tops... totally useless!!! I'll be taking these back to this CVS store, the closest to my home, for a full refund. And now I'll be a Rite Aid and Walgreens customer. Pulling my prescriptions from CVS too.
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May 2023 by Kay C.
I'm writing this to kill time while I continue to wait in the pick up prescription line. I've been waiting 15 minutes and the line has moved by 2 people, probably because there is only 1 person behind the counter and he keeps stopping to take new prescriptions. Get some more help!!!(Starting to wonder if it would be faster to go to a different pharmacy and have them call here to get it transferred. I will not be coming back here, for sure.)
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May 2023 by J K.
Used to be a good pharmacy. Now they are totaled screwed up. Say they have your prescription then you go there and they say the prescription is expired. What the hell. Screwed up place !!!! One time I went there and I couldn't even understand the person trying to help me !!! What's up ?
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May 2023 by Stephen T.
Store does not honor on-line pricing according to the store manager. I had to go on line, place the order at the lower price and then wait for a text message indicating that the order was ready for pick up. I then picked it up at the same store that refused to honor the on-line pricing. Based on this POOR business practice, I'm moving all of my prescriptions to Walgreen's pharmacy.
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November 2022 by Sherri M.
Some CVS's are better than others: bigger selection, always stocked, well-staffed... This isn't one of them. Sure, it's the one I always go to because it's nearest where I live, I save a ton with all their coupons, and it's fine for most personal hygiene and OTC medication essentials. I'll even give the pharmacy props for managing vaccine/booster appointments promptly on schedule, unlike other locations. And the self checkout registers usually work.But every time I go, there is at least one thing on my list they're out of (and which they remain out of perpetually). For my face wash I have to go elsewhere or order online, and the travel section is consistently half bare. They also have, it seems, precisely one shopping basket, which you might find in the "pile" by the entrance occasionally, if you're lucky. If you do need a person to ring you up, or if you encounter an error doing self-checkout, be prepared to wait for an employee to walk up front.
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October 2022 by C B.
The slowest and least conscientious filler of prescriptions of any CVS (or Rite-Aid or Walgreen's for the matter) that I've encountered in the state of California. Every time, I've driven there many times (and it's not next door) to find the pharmacy staff befuddled about why it's not yet ready. Even during slower periods of day, it takes days and weeks to get a prescription filled. And I'm only intermittently notified by text. Really not on top of things. (That said, the pharmacist herself has given me some knowledgeable and caring advice, so I do want to acknowledge the good alongside the bad.)
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August 2022 by R. D.
I could not be more disappointed with a pharmacy/pharmacists than this CVS here in Indian Wells. They're always indignant, they're always understaffed and their pharmacists are basically incompetent. They treat you with such complete and utter distain and disrespect. Unfortunately I do live here in the area and they have been my pharmacist for the last five years. It's convenient because of the location but inconvenient because of the incompetency and the rudeness. And they are consistent!
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April 2022 by Ann B.
This pharmacy is so disorganized. I was hung up on after waiting on hold 3 times for over 20 minutes each time. The pharmacists charged me the wrong price for my prescription and gave me the wrong size . Then she Would not give me a refund because had already walked out of the pharmacy by the time I figured it out they had changed me the wrong price. This was their error not mine!
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December 2021 by Rosi D.
I scheduled my Covid Booster online... was so impressed when immediately after I got an email appointment for my online calendar and the day before received a reminder text. I arrived on time... checked in... and moments later the nurse came out from the pharmacy area to give me my booster shot. And just like that I was on my way. Great experience !
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December 2021 by Javier M.
This review is only for the incredible service and staff when receiving vaccinations. They were actually happy to see us and there was nothing fake about it. It was also streamlined and organized. Two huge thumbs up if you need to schedule a COVID19 vaccination or you can even walk in. My daughter received both Pfizer's there, while my wife received two Pfizer's and the Moderna booster.
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October 2020 by Shayna M.
New young guy Jorge was super sweet, friendly, fast and professional! I love good customer service like that and will now make this my go to CVS! Thanks
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October 2020 by Magdalena P.
I had great experience coming to this store, and particularly I would like to give a shout out to LISA. She has a vast expertise, and she went extra miles to help me. Lisa also show how to navigate CVS apps. Her customer service was fantastic, She displayed wonderful manners, and willingness to do what it takes to resolve my issues. She made me feel home, and appreciated that I choose this location. I'm very grateful for her kindness, her patience , and her knowledge: what a representation of her organization!
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October 2020 by Michelle D.
Normally, I would leave no review for an average experience. However, this is about Pharma and the absolutely wretched experience following a surgery. Now to preface, I dropped my prescription off days in advance as my doctor ordered so they will be there when I emerge and head home. I was told by the pharmacists assistant that they were OUT of Percocet (the pain reliever my doctor prescribed for after my surgery) but they had the Keflex - I said I didn't need until after my surgery which was scheduled for Oct. 5th. My partner and I picked up the prescription on the 4th. It was in a stapled bag with receipt. Now, they never asked me about my insurance - so I asked if it was run. No. And she was rude and then asked US to wait while she added the info - and by WAIT she meant while she helped no less than 6 customers who arrived AFTER us. Obviously, our business is not as important to them as the other customers. Or she is just a nitwit who has NO IDEA what Customer SERVICE means. Now then - she punches it all in, and then says, that the filling pharmacist Eric S. Duran - turns out though, he was required to re-count, because the info changed. Even though the FILLING THE JAR pharmacist was Sherril Davidow RPH. Huh. What's the problem you ask? Well, imagine coming home from surgery - loopy, out of it and in pain. My partner opened the pill and gave me one (of what proclaimed #40 ) 5 hours later another. 2 hours after that I was going back to the surgery for complications. Which required me to have another follow on surgery this morning to drain over 250cc of blood from the hematoma and blood leak. Back home, and I asked my partner how many I had taken the day before because my surgeon then recommended I take two the night before, due to her having to blood let me in her office after hours. It was gross. And INCREDIBLY SHOUT OUT LOUD painful. So, cut to the good part, the part you READ ALL the way down too: The count. Now if one starts with 40 - and you've only been 1 day post op, and you are not wealthy but comfortable, and if they had bothered to check the CARES site or the PDMP, would see my entire Pharma history (short and boring). Anyway, I digress. I had taken 4 and was preparing to take 2 more (of what I am able to have up to 12 per day as needed) So my partner wasn't exactly sure if it was 3 or four because I cut them in half as they upset my tummy. So he dumped them on the counter and did the math. Imagine the surprise when the total left in the bottle after day one. 26. Odd. I know I didn't take 14 tablets. So, they failed to fill my prescription for the Opiods for my pain. Here's where it gets even better. I went there directly after my surgery and asked the pharmacist to please do a count because they shorted us 10 tabs. Sherril SCREAMED AT ME, across the counter - "I AM NOT GIVING YOU 10 MORE PILLS OF OXYCODONE MICHELLE full last name.". "IT WAS ACCURATE" I was mortified. Fresh out of surgery and asked her to A) Do NOT speak to me in that tone because b**** you are NOT my mother or even my boss. and B) I want to speak to your manager. (who doesn't exist in the store, of course) I insisted that it could be resolved by simply performing a full count on the drug you were OUT OF last week - so if it is 10 over, you see there was an error. "THERE IS NO ERROR - THE COUNT IS ACCURATE" Umm no it isn't. The manager comes over now (likely hearing her her pharmacist screaming at a customer and further humiliating me, and violating my HIPPA rights all over the place. She can do nothing. This manager. Next. I get the number for the GM of this store Ken Morris - he has yet to return our call. What a surprise. Oh and get this. These two HAVE to be in on it. She filled em 10 short and he recounted 10 short. And then the KICKER was disappearing directly after handing the script to the cashier - to check us out. "Michelle, would you like a consult?" Yes. "Oh, it seems our pharmacist (the one who just recounted your pills) has gone to break. Would
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August 2020 by Marie R.
Everyone here is so friendly and helpful. It's so nice and quiet. Perfect for doing your essential shopping. Lots of great deals to look out for.
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June 2020 by Nicole R.
Friendly staff for the most part. Unfortunately, they can't seem to fill my prescription. For the last 6 months they have repeatedly given me half of my meds. I have called in each month to get the second half, each time paying another copay. Quite the scam they have going. I mean, I hope it's not an error with filling prescriptions 6 times. Regional manager reached out and is repaying the doubled copays however will not send the correct prescription in the mail without a credit card on file, company policy. Says they wont use the card, so why do they need the information? I simply don't want to go in the pharmacy AGAIN because of their error with the Corona Virus on the rise. All I requested was for the pharmacy to mail my meds to me. They won't!