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December 2023 by Bradley Milligan
Came here to complete a auto loan. Smooth simple and well organized and most importantly they have the best rates. Person I worked with to complete the loan is super friendly. Definitely recommend this bank for any banking needs.
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November 2023 by Bradley M.
Came here to complete a auto loan. Smooth simple and well organized and most importantly they have the best rates. Person I worked with to complete the loan is super friendly. Definitely recommend this bank for any banking needs.
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August 2023 by erik thomstad
Went to use the ATM to deposit a check. I was done in 2 minutes
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July 2023 by Cindy Vega
Let me start by saying that the representatives are wonderful. The company itself a complete scam! I left my former bank, to bank with company who doesn't not return you're money, even when you have reported fraud! I have days calling and asking about my case and they ate still investigating it and no money credited to my account. I was about to file a complaint of with the bbb and to my horror all the complaints they had. The way they responded to these people was rude & did nothing to help but to blame them and put their whole report for everyone to read. Please stay away from this bank. They will not have you're back and you're money is not safe in case of fraud and theft. I will be removing my money and going bank. Someone stold 700 plus dollars and I am walking. Away with nothing back.
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January 2023 by Lynne B.
Moved to La Quinta and wanted to setup new credit Union bank. Was well taken care of by all the bank staff now and throughout 2022. Highly recommend
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August 2022 by Julie T.
Kimberly O helped me open up a account and was very helpful. She answered all my questions and was able to explain to me what were the best options for me as I am wanting to build and repair my credit. Very efficient and fast service. Thank you Kimberly for all the help!
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July 2022 by Stazzy A.
Stopped in a few days ago and might I say great service. Not the first time I've been in here each time is great, but Iris was such a help! Everything was so easy she was clear and had great communication! Honestly she deserves a promotion, she gets things done quickly and efficiently with a smile on her face! 10/10 service! Also beautiful nails!!
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March 2022 by Alondra A.
I just wanna say thank you to one of the employees at Altura credit union at Indio Irene Valdez she was very helpful and patient especially with the time limit I had . I was there to take out a loan for my 1st ever car I had an appointment to pick it up at 3pm . She made sure I wasn't late and worked with me for 2 hours . She really is a great financial sales representative I would definitely be coming back to her if I get another loan. Thank you Irene you are awesome.
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February 2022 by Javier Castillo
Very unprofessional and one of the worst banks I've ever dealt with they an excuse for everything specially the big lady in the front desk worst!!
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January 2022 by Andrea Montiel
Very inconvenient and worst bank to deal with. They always have a reason why they can’t help you or compete what you need completed. Also, caution as this establishment once had employees who committed fraud and took customer account information. Our account was always hacked into when we had an account there. But dealing with Altura on any level is horrible!!! Something so simple is always difficult with Altura Credit Union. I would recommend any other bank but Altura!
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August 2021 by Tonya Isaac
Very convenient! Made me feel like I was in my home credit union!
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June 2021 by keeley cebreros
I would rate this place no stars if i could! I spoke to multiple representatives on the phone and had gotten all of the details of everything I’d need to solve my issues and drove 2 hours to come here. When I arrived everything the representatives had told me wasn’t true. The employees at the desk were extremely rude and unhelpful. Every time I spoke or asked a question simply because I was confused, i was cut off and told “I’m gonna speak to someone on the phone so do you want to talk or do you want my help” The representative Rosa also yelled out all of my information in front of the entire place. I was extremely embarrassed and left in tears. I hope I will never have to return to this place again
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June 2021 by Katey Cebreros
This place is disgusting! They were nothing but rude and disrespectful the whole time I needed help because they misinformed me about my vehicle. Then decided to raise their voices at me the whole time and cut me off. The representative rosia should be fired for the way she speaks to customers. The manger was the only one who acted like she cared about my situation. NEVER GO HERE!!!! If I could I’d give 0 stars.
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May 2021 by Roy Lagpacan
Visit is fine. Credit union general needs work.
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March 2021 by Stacie H.
I have had multiple accounts with Altura for over twenty years. The last year has been one problem after another. Refinance, car loan and now my bank accounts. "Somehow" I am no longer enrolled in overdraft protection. I transferred money from savings to checking using the app which showed in my transaction history, apparently it failed....7 charges of a $29 courtesy fee paid out which caused even more money to be overdrawn. After a phone call they are only able to reverse 3 of the 7 fees charged. I will be doing business elsewhere.
