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October 2023 by Vincent Castro
Ran into a next level rep at the bank. He came by my house took measurements and told me he would call me with the estimate the next day. That was August 8th, today is October 1st and still no call. Don't trust a company that makes promises that they can't keep.
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August 2023 by Manpreet Dhillon
No respect for drivers delivering load.
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May 2023 by Sue Bunten
The folks at Next level Doors were speedy, helpful and kind to me during a bit of a rushed installation and it all worked beautifully. I could not be happier and would work with them again anytime. Thank you !
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February 2023 by Samuel J Olivares
THANK YOU GUYS FOR MAKING. ME FEEL AT HOME ALTHOUGH I’M NOT FROM YOUR DISTRICT…. FELT PART OF YOUR CREW. BY THE WAY WE ALWAYS LEARN SOMETHING NEW EVERYDAY. THANX GUYS KEEP UP THE EXCELLENT WORK!!
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September 2022 by James Custer
Great counter help
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April 2022 by William F.
I requested a quote to replace and install a damaged fire door leading from the garage to the main residence. The technician came out to take measurements and told me he would provide the quote that same day. After 2 weeks and no response, I called Next Level Door for an update and either no one answered their phones and/or the message went to voicemail with no return call. I finally got a hold of someone who said the technician who took my measurements would call me back in a few minutes. After a week, still no response. "Ghosting" potential customers is no way to run a business. I called Next Level to explain what happened and to cancel my invoice and they did not seem to care about my business. I ended up using Door Pros and they have been exceptional.
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April 2022 by Mark L.
Good selection and a friendly and helpful staff
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December 2021 by Nick L.
I would provide zero stars if possible. I ordered and paid in full, as is required, for 19 doors as part of our remodel. The order was placed in September 2021 and was guaranteed 3-4 weeks for delivery. As everyone else has stated below, they do not deliver on time and their customer service is awful. Every time the doors were scheduled to arrive, I would call and call and call and only after a week they would return my call and tell me the delivery was pushed out another month, and this has been consistent month over month. I am now being told February 2022 for an order that was guaranteed October 2021 (and I know it will not arrive in February 2022). I will update this post with any progress. I would not recommend using Next Level.
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June 2021 by Debbie B.
Chris was awesome. Replied back to me ASAP about a door insert and walked me through the process. Ordered and delivered quickly and communicated the whole way through. Thank you!
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January 2021 by Gloria F.
My original thought was to give a one star but due to COVID I opted for a 2 star. Paid for & order a front door, hardware for the door & new hardware for all of our outdoor doors. Was told 7-10 business days. Needless to say that was not accurate, worst part was the lack of customer service, no one ever reached to us, I called multiple times nothing, come to find out they had a COVID outbreak & were closed for weeks. Finally received the door & hardware due to the holidays could not install until 1/9/21. When the installer came he noticed they ordered a left side door handle & we needed a right. Then they shorted us a handle, come to find out it was sitting on their shelf. They tried adjusting the handle & it broke. We returned the front door hardware & bought one at Lowe's. I hope they get their service in order, the showroom is nice & we like our door.
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July 2020 by Miss B.
These guys did the doors/windows on a new build we just purchased. Two of the sliders are defective/warping around the locks. A piece was supposed to replaced by some other affiliated company that still hasn't contacted me over a month later. In the meantime, there's more metal warping that doesn't permit me to even open my screen doors fully.
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October 2019 by Paul R.
Buyer beware.... do not order your closets from these people. Poor quality , at a premium price, your better off going to california closets, or IKEA, and you will get a better product. No customer service at all, owner/manager nasty. Treated my builder horribly. Please contact me if you need more info.
[email protected]
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June 2019 by Laurence K.
Wow couldn't believe the attitude . Came in to see if we could buy or order some set screws .We purchased all the hardware from Next several years ago so we thought they could help us. We walked in and went to the counter there were several people standing around. I was asked what they could do for me She was about 20 feet away from me at the counter which seemed weird, I mean your a business why are you being so stand offish? I told her what we were looking for and she immediately said I'm well we really don't have that . I said we bought all our hardware several years ago and was wondering if she could look it up . She asked he name it was under And I Said our name it it could be under the contractors name. She immediately said she wouldn't have that information? She didn't even look it up I mean I can't imagine that it's that tough of a day that you can't pry yourself off the piller your leaning on and come all the way over to the computer which is 5 feet away to look up a name for us? I mean it's just set screws ? You have a huge warehouse and carry hundreds of products and cant even suggest that they might have a set screw that would fit the door handle I brought in? What a terrible experience and I will never shop , or recommend this place to anyone
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May 2019 by R.R.
Good place to get doors
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April 2019 by Gilbert Guillermo
Wow! Very good quality work, friendly people, and so helpful. Thank you Chris, for all your hard work and help... My wife loves the table
