Petco is a health and wellness company dedicated to improving the lives of pets and their owners. The Indio store, located at 42700 Jackson St, offers a wide variety of brand-name pet nutrition products and supplies at competitive prices for dogs, cats, birds, small pets, fish, and reptiles. Customers appreciate the full-service grooming, veterinarian services, and positive training classes available. Many reviews highlight the excellent training provided by staff members like Ricki, who effectively teaches pet owners how to communicate with their pets. However, some customers have expressed concerns about the demeanor of a specific manager named Austin. While he is noted for being efficient and contributing to the store's high-quality service, several customers feel uncomfortable due to his visible stress and unprofessional comments made in front of customers. Despite these concerns, the majority of staff members are described as friendly and eager to assist. Overall, Petco is viewed positively for its product offerings and services, but the store's atmosphere could be improved by addressing the concerns regarding Austin's behavior. Customers continue to return for the quality products and services, while hoping for a more pleasant shopping experience.
