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August 2023 by Patty A.
I have and extended 3 year Home Depot warranty for my washer and dryer, both LG. wanted to file a warranty claim with Home Depot since it's been a a little over a year since purchase. Home Depot makes you fill out a form on line, then they have the nerve to have you Dona diagnostic with someone on the phone. then to boot they finally, after calling several numbers, they agreed to send a tech to do a diagnostic but not to fix washer. why the heck did I buy an extended warranty with them if they refuse to send a tech to fix the problem? do not buy their warranty for anything . get the compnay one like LG or GE etc!!!!! HD is horrid to deal with
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July 2023 by Nathan T.
Ordered custom cabinets. When they arrived, we opened the box--there was no padding to secure the cabinets, and they already had the corners busted. One of the cabinets had come disconnected on one side. It clearly looked cheap and poorly constructed, as well as shoddily handled. Poor craftsmanship and poor warehousing. I am going to get them replaced, and will update this review accordingly. I am hoping that Home Depot does not try to shill more junk with the replacement.
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April 2023 by Angela A.
If I could offer a negative star for customer service I would! I frequent this store because it's close to home. The customer service here is horrible !! People are rude not friendly and you have to literally seek someone out to ask a question or assist with finding something. This morning was the topper to where I felt the need to write a review ! Lady who helped make a key this morning- GO BACK HOME AND RESTART YOUR MORNING!! The manner and tone in which she spoke to me because I had a certain request was terrible !! If I'm asking for something that isn't possible take a minute and explain it !! Don't repeat your same sentence 5 times! Sorry if you hate your job and you obviously hate people - pick another profession!!! HOME DEPOT you need to do a better job with hiring!!!
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March 2023 by John D.
Camping near Joshua tree , came all the way down to Indio to try and find a hook up for my backpacking grill. Couldn't find one as it's a weird mix of propane and butane. No one had it or a adapter to use. But they tried there damm hardest and hooked me up with a charcoal grill and some charcoal to save the day. Angela and her friend joe saved the day. Didn't want us all to go hungry!
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December 2022 by Ann P.
Gina in the paint department was EAGER to help, did so quickly and professionally, and was also an utter delight to talk to, a real lift to the spirits.
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December 2022 by Sunny A.
Recently went to Home Depot on Jackson in Indio. Walked over to self-checkout area and a young girl saw the "Help" look on my face . She asked how she could help. I explained I needed two new batteries for my car fobs and counldn't open either one to replace the batteries. She opened both immediaitely, walked me over to batteries, installed both, walked me to self-checkout, stayed till i paid-took all of 12 minutes!!! Great service. i think her name waas Joannana.sunny
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November 2022 by David D.
I love this store.. it is HUGE. We were looking for storage cabinets. They did not have what we wanted at the big warehouse store down the street. So we ventured into this place. They not only had exactly what we wanted, but we could get it delivered in two days. For Christmas they have sooo many display ideas. Not to mention all the tools you would need. Do Nan u other items. And we were actually able to get waited on almost immediately. I hate to tell you how long we waited at the OTHER big warehouse hardware store. I'm going back.
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October 2022 by Jeff M.
Useless company that doesn't know how to run a rental biz. They will be my last choice in the future
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September 2022 by Ivania Ivanica Castillo
You can find what you want and the customers service it’s very helpful
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June 2022 by Jeff G.
Incompetence at its best, if I was just a little bit dumber I could work at the Indio Home Depot also.
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May 2022 by Dan L.
I had to go to store two times to get a key copy and neither copy worked. Shows the incompetence of employees and the fact that their hi tech key copy machines didn't work. I got my refund twice - but a waste of time and gas. I went to Valley Lock a few miles a way and they had no problem making the key and charge me less. I will avoid store if I can and use Amazon Ace Hardware or Lowes
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May 2022 by Alexandra C.
Sandra was the bomb! 10/10 for answering our questions and awaiting us with a return/ purchase! Keep it up you are doing an amazing job! Thank you for your generosity and great customer service skills. You made our visit very pleasant.
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November 2021 by Cadence J.
review for ALDO: I called several locations asking if they had citrus trees. None of the lines ever answered Aldo at this location, had excellent customer service went, checked the garden center for citrus trees out front and in the inside. Answered my questions. Was extremely polite and I could not be more thankful to have people like him in the service industry. That is how you treat someone even though I am a stranger to him he was respectful and kind. Thank you Aldo!
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November 2021 by Denise S.
Melinda in the flooring department is the best. She is so incredibly helpful with my flooring project and even reduced the price of my estimate. She picked through my entire measure paperwork and found ways to save me money. She promised she would be there if I needed to see her, and each time I went in she was there and she remembered me. That is service she's awesome.
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August 2021 by Troy K.
I went into the store to pick up a workbench I ordered online. Got the email notification and went to get it. The woman at customer service was very nice and got the item right away. It was missing a part, but they quickly got it from another one that had not been assembled yet so I would not have to come back. The manager and another employee helped me load it. Nice employees and overall great experience.