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January 2024 by Blaine Chatman
Friendly people but they tried to make an appointment for me and when I showed up at the designated time, I was told that I had no appointment. They didn't have wifi (except for their app which is useless), so you can't do anything useful during the 2 hour wait time for a walkin. Waste of my time, need to switch banks
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January 2024 by Luis M.
The place is a joke! I was told to come back at a certain time after going in in the morning and being told to set an appointment otherwise it would be an extremely long wait. My appointment was set for the evening time. When I got there at the said time, they claimed that there was a miscommunication between the employees. I was told i was suppose to be there at a different time (how was i supposed to know they changed my time if no contact info was taken) and was brushed off by saying "if you want to schedule a different appointment we can set one for tomorrow?" I looked in the lobby and there was no-one waiting, and this was not said in a nice manner nor a respectful manner. Great customer service Bank of America I will no longer open an account with you guys .
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January 2024 by Mystyyy Kweeen
Great customer service as always.
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December 2023 by Leticia Salazar
I like Banck of America In Manchester every one is nice ? and they remodeled very Beautiful thank you for your service specially Victor I open my account with him very nice man …
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December 2023 by Esperanza Amezola
I’d give zero if I could. My Mother’s deposit was miss-posted meaning “LOST” due to bank employee error. My poor mother who is 71 yrs old ! Has gone several times and issue has not been fixed. I believe employee’s name is Jesse. More than likely I will seek legal action since it seems they’re discriminating my mother due to her age. Let me tell you, as a previous BofA employee and banker for the past 13 years , this is OUTRAGEOUS .. I’m calling Market leaders , district directors , you know who you are , ADDRESS THIS. #unacceptable.
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November 2023 by Bruce.Lightyear
I’ve been waiting to receive the email to leave feedback but I haven’t, the service I received was so impressive that I chose to write a google review just to give this worker his props. Victor Fabian helped me set up my accounts for my business on Friday. He explained everything in great detail & got me in & out in a timely manner. Plus, my appointment was at 3pm, he had me in the seat @ 2:59. Great customer service! If you have some time to wait for him to be available, I would recommend doing so. Very honest man
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November 2023 by ann plant
Terrible wait!!!!!!!!!! Only had 2 windows and one was for “business clients”. The teller was great? but if you are in a rush this is not the place at all!!!!!!!
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October 2023 by Gloria W.
Had this been my own account, I would had closed it on the spot! But I am a financial officer for an organization so I did not have that option. Exceptionally poor service by the male Hispanic bank manager that was on duty at the Inglewood branch on Manchester Blvd in Inglewood, CA between 10:30 and 11:30 am on Tuesday,10/3/2023. I took a seat at the ADA/ handicapped window as I have a disability where standing is difficult when there is a long line (no wheelchair). I had to flag down the manger to ask if someone could assist me at the ADA/handicapped window. HE LIED TO ME and said there was NO COMPUTER OR SCANNER at that ADA window. He told me that I could stay there and track my place in line, then get up and go to a window. I was then "dismissed" as he was too busy. ( Usually the Lobby attendant assists with this task). I waited for my turn. THERE WAS ONLY ONE TELLER! When I got up to take my turn a belligerent customer verbally abused me and refused to allow me access to the window. I called for the manger to assist. HE DID NOTHING but say "I'll be there in a minute". HE COULD SEE AND HEAR the verbal abuse! I was told by the belligerent customer that I can stand as well as she could. He then went to assist another Hispanic gentleman instead of assisting in this altercation. (I am an African American Senior Citizen as was the belligerent , much younger verbal abuser. ) AFTER he assisted the Hispanic gentleman, he ushered me back to the handicapped window, and said a new teller would assist me. The belligerent verbally abusive customer CONTINUED TO HARASS ME WHILE I WAS AT THE WINDOW! Again, the manager did NOTHING TO INTERVENE--( i. e. Maybe call security?) The teller of course of very polite. I told her how I had been treated, (Plus she could hear the verbal abuse). . She explained that she had been on break, which is perfectly understandable. Again THE MALE HISPANIC BANK MANAGER LIED--he never said anything about a break. The teller reported this lack of customer service to the female Asst Manager, who took my name and my contact information. She apologized and said that assisting any customer, especially who has indicated a disability, and has WAITED THEIR TURN for service, is basic lobby leadership. She said she will also lodge a complaint on my behalf. I have also formally complained to B OF A. The positive customer service of both the teller and assistant bank manager is the reason this rating is a "1". Otherwise it would be an absolute Zero!
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September 2023 by Auntie Queen
They have wonderful, attentive staff members.I always get great customer service at the Manchester/Locust location❣️
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July 2023 by Andre Belcher
The employees are helpful.
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April 2023 by Elias J.
I just open my business account when from wellsfargo to Bank of America Chantay is amazing person and goes thru every step to have your new business account up and running I recommend her to get you start to your new business bank
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January 2023 by Francisco Salinas
The manager in this bank is an arrogant person he needs to be re-trained and the workers here they are just talking to each other and they have people waiting but thinking about it if they have a guy like JES ( Jesus ) campos. as a manager that will be expected bad costumer service
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November 2022 by MF16
This location does not support ACTIVE DUTY MILITARY. I was told no account no service. This bank doesn't deserve the American flag.
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October 2022 by ohrudyg
The WORST service ever for business clients! I will never go back there, I suggest all entrepreneurs stay clear of this bank!
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July 2022 by J. X.
I will never understand why people bank here. It's soooo slow. Mom has a problem with her card. This is taking 2 days to fix and cannot be fixed over the phone. So I'll be here tomorrow on my lunch break.