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December 2023 by Ivanna Osma
Black and White revolutionized my car rental experience in LA! The whole team really goes out of their way to make you feel like a VIP guest. Nayeli in particular greeted me by name every time and gave amazing recommendations for fun things to do during my stay. Highly recommend! They rock.
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November 2023 by amy young
A very good rental car agency in LAX area, the experience is smooth and I got a very good car that is better than what I booked. Highly recommend
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November 2023 by Fayaz Maredia
Best in price , very friendly service. Happy with overall quality.
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October 2023 by Steve V.
BEWARE!!!!!!! BAIT & SWITCH.Wife was on Booking.com to book a car rental for our trip. She reserved a Mercedes from booking.com because A. It was not much more money then other rentals, and B. It was "On-Site" LAX Airport. Too good to be true? You Betcha! Upon arrival at the Airport and collecting our Luggage, I asked my wife what the Rental Car instructions were, and the Rental Company Name. She gave me the instructions, and we went to the Pink Shuttle Stop at the Airport to be picked up. Then as we were looking for the name of the rental company, I see "Black and White Car Rental". I had a feeling at that point this would be a disaster, but I gave it the benefit of doubt. Shuttle Bus Arrives, and instructs us that we are the first stop. That Stop... is an empty parking lot across the street from the LAX Marriott. Smaller shuttle vans were to pick you up from there and take you to the rental location. There was LIE # 1. The location was not LAX "On Site" location. We then called the number provided 4 times with no answer, until we were able to leave a message. My wife's phone then rings and George from Black and White says " WE'LL BE THERE IN 10 MINUTES, OH AND WE DON'T HAVE YOUR MERCEDES, BUT WERE GOING TO UPGRADE YOU AT NO EXTRA CHARGE TO A TOYOTA SIENNA HYBRID... YOU'LL LOVE IT"!I'm not sure what planet George hails from, but in no part of planet earth is a Toyota Sienna and Upgrade to a Mercedes. That was LIE #2. Excuse: Mercedes was "damaged". That was LIE # 3, because after telling George were gonna HARD PASS on the Toyota Sienna, and called Booking.com to Slam them, the woman at booking.com said George can have the car for you by tomorrow, as if maybe we should just stand in the parking lot overnight. Moral of the story, AVOID Black and White Car Rental at all cost. This is a bait and switch trap they set, because you're now in a parking lot stranded. Thankfully I lived in Los Angeles for 36 years, and know the scene, if it was our first trip to CA it woulda been a nightmare, much like the condition of that state these days. We walked across to the Marriott, they got us a cab, and our hotel hooked us up with a great Car Rental place they had an affiliate with. We got a brand new Jeep Sahara 4X4. It was a nice ride.
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October 2023 by Tiffany P.
Absolutely wonderful. It's a family owned company. I had our own private driver to pick us up from the hotel, and they upgraded our car at no extra cost! I would only use Black and White car rental from now on when im in LA
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October 2023 by Tamara DarknessRa
On time to pick you up from car rental depot.Emely was so kind with us as customers.Everything was good with the car.They let you know right away and show you if there's something wrong with a car before you get in.The only confusing thing for us at first was how to get onto the shuttle bus that gets you to that car rental depot, but we figured it out quickly.They drive you back to the terminal you need.Drivers are so cool.Nice Halloween decoration! ?
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October 2023 by Mas & Ruby Okamura
Friendly staff who went over and above to ensure that we were satisfied with their service. After we dropped the rental car off at their location, Robert drove us back to the airport. I forgot to take the cell phone out of the rental car so we called Black and White and Robert came back to give me the cell phone. Now, that was going over and beyond for service! Thank you so much!Mas and Ruby
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September 2023 by The DeadPool DC2 W.
The best car rental ever in Los Angeles county. 10 * To This company. The staff was very professional helpful and very friendly. Form the drivers shout out to Hector to the front desk Emely ,Nayeli , and Jorge.
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September 2023 by Kim W.
This is my second time using them, both times the process went off without a hitch. The manager Barnard helped with my first visit, even sent a driver to get us 15 minutes before the drivers starting time that day, we were in for a funeral. The second visit, I had to change my reservation made by Kevin, this time I got Nayeli, she was great about changing the dates and walked me thru some other info that would make my check in easier. They were both so helpful, above and beyond! When arriving to LAX, I called the office and right away they sent the driver to pick me up. Emily at the counter took care of me. Very professional and quick..she put me in my car along with 2 delicious chocolate chip cookies and I was on my way to a much needed vacation.When brining the car back, Emily was there to check me in and got me checked out quickly and off to the airport in no time, Hector was the driver, very nice and knowledgable about all the construction going on at LAX. Good driver too, I felt safe, that's important to me.This company knows how to treat people! Thanks Black and White, I will use you forever!Sincerely,Kim Whitney
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September 2023 by Ashley D.
If I can give this place zeros stars I would. Booked a reservation weeks in advance. We arrived to LAX and attempted to pick up our rental car only to be told that they currently don't have a car for us. The lady who we talked to over the phone was not helpful at all. She basically told us we will have to wait HOURS before we can get a car and was very nonchalant about it. She had the nerve to offer me an upgrade for $50 but my reservation was prepaid. Needless to say we canceled the reservation and decided to go with Midway rental car which accommodated us! Thankful to go somewhere that valued our time!
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September 2023 by pynkrosegrl2
Rented a basic compact for ten days for our recent trip to California. We usually rent from Alamo but they were double the price so I did research and found this company. I was hesitant since I hadn’t heard of B&W before. Being a customer of T-Mobile I was offered a discounted price for lower than B&W’s quote but I emailed B&W to see if they could price match as I like booking directly with companies rather than through a third party. Kevin Davis, the manager, was super nice and communicative over email - they were able to price match and answered all my questions/concerns. When we landed we had to take a shuttle to the remote rental car depot but it didn’t take long for a driver from B&W to come pick us up. Once we arrived at the office it only took 10-15 minutes for the staff to help us fill out forms and the car was already waiting for us outside. The car was clean and drove well, it was good for our trip. The return process was also seamless, it only took 5 minutes, and they drove us directly to our airline terminal. The price we were quoted was exactly what we were charged, no hidden fees. I would definitely book with B&W again.
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August 2023 by Nick G
We had heard all the horror stories of the bigger car rental companies, so I did some research. We came across Black & White Car Rental. Excellent choice. Car was for a great price. Staff was friendly and very helpful. Upon arriving at the airport, head to the exit with shuttle service. Take the metro connector to the car rental depot drop off. Call up black and white and they will be there momentarily. Overall I am very happy we choose this location. If we are ever back in the area, we will choose them again
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August 2023 by Gary Shuck
Overdue review for Black & White. I rented over a dozen times just prior to the pandemic when I commuted to LAX as a consultant. Service was consistently friendly, professional, and prompt (thank you Kevin!). Rental prices were an exceptional value. Since the location is off-airport, you take a shuttle to off-airport car rental, call upon arrival, and they send a driver for pick-up instead of having circulating vans. The extra 15 minutes is well worth the time as one receives such outstanding service in return.
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August 2023 by Dan Qu
Very good experience with Black & White. Highly recommended.! Check in and check out super efficient. No line. People super friendly. They don't provide shuttle from the airport, but do provide shuttle service to the airport. You can easily take the shuttle for National, Budget, etc. and walk a few minutes from their stop to Black & White. Easy to find and quite close. No trouble for us. The car we got was also as described.
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August 2023 by Stef Z
I highly recommend this place if you ned to rent a car! Not only did they make my rental super easy. When I returned my car I left my wallet in it. Half way home and realized I called and turned around and went back. I searched the vehicle and I didn't find it, BUT Nayeli was right out there with me searching and literally almost crawled under the seat and found it!!! I looked there and didn't see it and she was so thorough that she looked better than me and cared enough to help me. Not only was my rental amazing and easy there are good people working there that actually care about you!
