-
September 2023 by Nora E.
Thank you Mayra for all your help. I came in a little frustrated and Mayra was able to take care of me and get me out fast. I was inform that the teller couldn't do a wire transfer so I had to wait about 10 min for the manager to help me. She was really nice and answered all my questions. I would suggest they get about 2 or 3 tellers just to make the wait time a little shorter.
-
August 2023 by J J.
The worst bank teller customer service you will ever experience!!! The manager is pointless because they're on personal calls hiding. I would drive all the way to Culver City better customer service, amazing attention to detail and professional. I will o could give them a negative start rating
-
February 2023 by Gee L.
The worst Citibank that I've ever been tooIt's either one teller working or closed. It took me 20 minutes to get a cashiers check. There was nobody waiting before me, so why did it take 20 minutes? Because it took 3 employees putting their heads together to figure out where the checks were located. Asked for the fee to be waived on the cashiers check that I needed that was well over 10k due to the ridiculous wait and was informed only a manager could waive the fee Asked for the manager and was informed he worked at the Culver City branch... smh This location is the hood of all Citibanks and should be closed downMaybe the service will get better once Inglewood is made great again ** in my Mayor Butthead voice. Oops, I meant Mayor Butt s....
-
March 2022 by Sandi I.
All citibanks are under one company headquarters to bad cause pains of the people inside the banks are nice!!! To bad one bad apples makes it bad for everyone!!!
-
March 2020 by Rosslyn W.
Why is this branch still open. I do not see how it is benefitting the community, I hope this space will be occupied by a business that has excellent customer service, communication and cares.
-
January 2020 by Tony B.
This is the worse bank. I came at 10 and sat until 10:30 and told to come back at 2 or 4 to open a Buisness account. Hey no one is in the bank and workers are sitting around talking. You want me to come back in 4 hours what a joke. Where are the black people working in the bank what happened Inglewood. This bank must be closing down when people are being turned away in an empty bank. I will let the National Action Network know about this travesty. Al Sharpton where are you people in Inglewood, wow.
-
November 2019 by Amanda B.
This citi bank is pretty fair. It is kind of old school compared to banks I had previously, but no major complaints a business line would be helpful, but I will not die without one.
-
October 2019 by Chris W.
Citibank you should be ashamed! This location is horrible and the employees are disgusting. I'm here to open an account and no one seems to know what they are doing. Retrain you're staff Citibank or close the whole operation down. Very very very disappointed.
-
September 2019 by Vanessa L.
If i could give them a negative rating i would. I called to stop a ACH charge 3 business days prior to it posting and the transaction posted. This is the 3rd time this has happened. When you call customer service, they provide some lame excuse (this time because i didn't include the cents but i did provide the company name). I thought B of A was bad but Citibank is the worst. Gonna try switching to a credit union.
-
July 2019 by Jonathan C.
Worst customer service ever... been there since the morning and I see like 2 inside at the branch a guy and a woman and no one sees me and get to help me out with my issue on my account. Worst customer service ever, I would not go to Citibank anymore and specially to that branch because One of the tellers named Jorge Troncos was being a dick with me. Do not go there please . Save your time . Go to Chase.
-
July 2019 by Jeff R.
This bank doesn't honor checks from their own bank. I brought in a check to cash, because I needed money today, and didn't want to deposit it in my own account. Citibank refused to cash a Citibank check. There are, apparently, a handful of branches in the LA area that will. I even tried calling this branch to make sure they would cash it, but after 25 minutes of telephone robots transferring me back to themselves, and having NEVER reached a human being, I decided to just drive since it would be faster. The teller told me they could cash the check if I opened an account with them. I told them that any bank that doesn't honor their own checks is not a trustworthy institution, and that I would never in my life do business with them. I am even going to stop accepting checks from clients that have Citibank accounts. A bank without money is like a Taco Bell without food. I would return to neither.
-
January 2019 by Victoria T.
The worst phone service I have ever experienced in my life. I was on hold, transferred and spoke to 4 reps in an hour with no resolution to the fraudulent activity on my account. Such a shame. Please hire representatives not outsourced in another country who actually understand what we are saying because that's where the main barrier lies. They hear the words, but do not understand the conversation or complaint that's being disclosed, Now I Lost an hour of my precious time dealing with several reps who did not resolve an issue nor do their job by wasting more time into the branch to fix this. Thanks a lot Citibank
-
September 2018 by Ari S.
People waiting 45 minutes 16 people in line and only one teller , really no help no customer service, when the current teller is asking for help that's when you know is management problem, the names on the papers are the people who are hitting in the back not coming out and helping customer out, don't even tell me you guys on break because you just open the branch
-
September 2018 by Doriann M.
I will never go back to this location waited 1hours it was only one teller and nobody ever came to new accounts to help us . The teller called and asked Jorge And Abby to come out and help we waited 35 minuets and neither one of them came out to help . Just poor customer service BUT the teller did her best to help everyone
-
August 2018 by Stacy M.
Came in to speak with someone other than a teller. No acknolwedgement, no words exchanged. No one said we'll be right with you. I sat down in the waiting area (and I'm wearing bright colors) but it's like I didnt even exist and I've been sitting here for 10 minutes. Meanwhile someone else walked in right where I am to sign some papers and they helped her immediately. So now 20 minutes later I'm just going to use the ATM and deal with my business when I get back home to NY.
