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November 2023 by aysia bullard
DIANA , YOU WEAK EMPLOYEE. You suck & make the cold stones company look horrible. You had everyone waiting for along time when there was only 2 customers. Your energy is horrible. If you don’t like your JOB find a CAREER loser .
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November 2023 by M Whitehead
Need more People serve ice cream. There was only one girl serving. There was a long line and just one girl helping customers 3 people walked out the store.??♀️
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October 2023 by Cristina C.
Worst location! Literally slow and always one person working the front while one other is doing something in the back. It's like why can't you take care of the ppl in the line then do that in the down time. But really they just need to hire more ppl and not teens that have attitudes all day.
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September 2023 by Nathalie C.
Took 20 minutes to actually attend me. There were only two girls and they had people waiting in line meanwhile they were both working on doordash orders. On top of that, they both worked on THE SAME ORDER without even knowing they were both making it. Horrible horrible service.
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September 2023 by Rena Shillings
I wasn't happy that I wasn't asked to join the rewards program before my purchase so the dollars spent could've been points...lol
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August 2023 by sean mortn
Didn’t start online order until I got here
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August 2023 by Denise A.
We always come to this location to get ice cream with my kids. My kids chose their ice cream and I was looking to see what topping they wanted to add and the employee that attended me told me I should've told her in the beginning if I wanted toppings with an attitude but I was looking to see what toppings my kids wanted? So that was irritating because I've never had that happened to me. My experience here sucked I won't be coming back. They need to be more sanitary as well.
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July 2023 by Su ZQ
The cake was delicious, service/delivery wasn't so great
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July 2023 by Espy B.
WORST LOCATION EVER. Made $10 order and Stephanie, Stefaníe, could not do a customer service request because she could not find my online order I made on the site. All I wanted was ice cream, man. Way to break a girls heart cold stone.
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July 2023 by Vernon J.
Me and my friend came to this location to check out the Barbie themed ice cream before checking out the movie, which included pink ice cream, sprinkles, gram cracker crust and whipped cream. All we got was pink ice cream and sprinkles. When we walked in, we noticed there is only 2 workers and it's taking a long time just to place an order. I totally sympathize with that. After we get our orders, we go outside to see 2 tables, 1 that was occupied and the other unoccupied, that was filthy and hadn't been wiped down. (Please get more tables, folks like to sit down and eat their ice cream) I go back inside and ask the worker can I have something to wipe off the table, and she gives me a bunch of napkins and the hand sanitizer on the counter. I wipe off the table as best I can, and as were eating our ice cream, we notice somethings not right. After we finish, I go back in and explain "Hey, this has no graham cracker crust or whip cream." and she immediately offers us another for free because I felt like she knew it wasn't what was advertised. I even offered a tip because she was so kind. (Like an idiot, I didn't watch her remake our orders, but it was a long line and I didn't want to be one of those customers) She places our ice cream in a brown bag and we're on our way to see the movie. We pull out our ice cream and it's the exact same with no graham cracker crust or whip cream. I was just in disbelief that this lady gave me the exact same order she gave us the first time! At the end of the day, we got another order for free, but that was a hot mess!
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July 2023 by Sandy L.
Very dirty ice cream was not creamy weird texture. Work area was really dirty cross contamination freezer vents looks like it has mold
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July 2023 by Trent D.
They weren't that friendly.... The girl had long hair and it wasn't covered/ up... My nephew enjoyed it and that's what most important to me... also it's been a few years since I've been at this location and it doesn't look like they remodel in a while...
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July 2023 by Efrain Martinez
One of the workers was not wearing gloves at all while picking up the ice cream.
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June 2023 by M Martinez
Worst costumer service. No greet, ignored, rolling eye treatment for being kindly corrected on an order, and disgustingly smirked.Friendly reminder, if you are not happy with your current work situation do something about it and give someone else the opportunity to be employed.
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June 2023 by Anntoinette Lyons Smoots
Slow because only 1 person was working a long line. App bonus bogo was excellent
