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January 2023 by Merle C.
Yesterday I was in the store because I urgently needed a replacement phone. It is the closest to home Thats why I chose that store. To start off i walk in , there were no customers at the time,I was NOT greeted at all for a good 2 mins. I waited patiently and finally the employee that helped me was Perla F. All she said was what is it you need??? But no Hello no smile. I told her I needed a phone then she proceeded to ask what type. I said an apple ph,she then checked to see what was in stock and I decided on an Iphone 11. She told me i want allowed to purchase only the phone. That i MUST get 3 accesories with it!!I didnt seem right so i questioned if i really needed to she said yes if not she couldn't still me the phone. She then said only 2 accessories would be ok. I chose 2 things but it did not feel right at all. I understand quotas have to be met, i understand people have things going on but i was very disappointed with the service. Nothing was explained when i paid and signed the lease agreement. It was just not ok to make me purchase additional items i DID NOT NEED AND I AM NOT REQUIRED TO PURCHASE! I called CS and asked if it was a MUST for me to get accesories they said NO. I am hoping CRICKET reaches out and fixes the issue i am very disappointed with the service.
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November 2022 by D0NT US3 M3
Maria IS THE BEST! She knew almost every answer to my questions. I think I'll be coming here again!
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October 2022 by Francisco Isarraras (XEQSHIN)
Great customer service very helpful
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August 2022 by Marc Martin
Great customer service.
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June 2022 by Felicia Campbell
FAST RESPECTABLE SERVICE.ALL OF MY NEEDS WERE MET..GREAT CUSTOMER SERVICE REP.
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April 2022 by Francisco Isarraras
Great customer service very helpful
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February 2022 by Heart The Eternal
This place has been close for hours, if you call the girl there always says she's on lunch and won't open for "an hour". Yea but what time??? "An hour" than clicks. And I see her clearly there not doing anything in the store.
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December 2021 by Elizabeth Mccollum
Shout out to Stephanie, she was patient, product knowledge and most of all friendly. She is definitely an asset to Cricketwireless
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November 2021 by Mark Dellomes
I stopped by this store to pay my monthly service, I was the first costumer when it opened at 10am. Freddy was the only employee, while I was being entertained for an upgrade, customers started coming in.One thing I was amazed was how Freddy handled the situation very well mostly multi-tasking with multiple customers in a Polite, Courteous, friendly and with utmost expertise. I been in this store before, but today Freddy was excellent. I ended up buying an upgrade phone with so much help from Freddy. I highly recommend Freddy, great customer service and very good Public Relation ?
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October 2021 by Paeneumbra
I bought a screen protector here for nearly thirty dollars. The next day it was all bubbled and nearly peeling off my phone. I came back to this store from Long Beach where I live with the receipt two days later and the woman at the counter wouldn't help cause her name wasn't on my receipt (meaning her coworker helped me, not her). I tried fixing the screen myself and it broke. No refund, no help at all. Just a waste of money.
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February 2021 by Luis Rodriguez
cricket phones appointment samsung Electronics
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January 2021 by Linda Castro
On 12/23/2020, I purchased a phone from this store. It was all thanks to their employee “Bryant”, that it was even possible! I wanted to purchase a phone for my husband, whom is a creature of habit. I had contacted 2 other cricket stores, because that’s the wireless company he uses. They either never answered the phone “after repeatedly calling”, or they said the phone I wanted was out of stock, and didn’t offer me any kind of help. I then decided to reach out to this Inglewood store. BEST DECISION I MADE!! Bryant not only answered the phone in a timely manner, he was courteous, professional and extremely helpful. He literally went above and beyond to help me get the phone I wanted. Turns out that they were out of stock as well but... he didn’t leave me hanging. He emailed the company requesting a shipment “if they had one available”, and told me that he would contact me when they replied. During this time, we chatted a little about the current financial struggles, and he actually informed me of some much cheaper phones. This was really surprising to me, as we all know, most places try to sell you their most expensive ones. I honestly was very appreciative of this caring gesture! I decided to hang in there, and lo and behold, I received the call that they had the phone! I was elated!! I went to the store with my husband, and Bryant transferred everything over from the old phone, to the new one. My husband took loads of pictures and videos on Christmas, and is so happy with his phone. Thank you so much Bryant!!! Awesome Customer Service!!!
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February 2020 by Vic S.
Walked in here after T mobile messed up my account and was greeted warmly by Daniel and Diana! Felt like they were trying to help me and my mom get a good plan rather than just make a sale. Got hooked up nicely! Like the vibes in this store! Thanks Cricket!
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January 2020 by Daniel Rosales
Great service! Best store in town!!!
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January 2020 by CricketWireless Florence
Amazing store, great staff
