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November 2023 by Robert Keyghobad
Didn’t have an extensive repair by any means. Staff was friendly and attentive but I felt I was being priced gouged as Eli’s was over 34% more compared to other body shops I was quoted. It’s worth noting I was paying cash and not going through an insurance claim. With the help of my dealership, that recommended Eli’s, they lowered the price to the other quotes I received. However I would never bring my car back to them given their pricing.
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November 2023 by JACQUELINE
Thank you so much for the amazing work you guys did on my car! Fast, detailed, and you worked with me. It made the process so easy and stress free. I was surprised with the amazing detail outside and inside the car! I needed it! Lol ?Brittany and Theresa were amazing! Thank you again!Services: Painting
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November 2023 by Vince McCord
Fantastic and knowledgeable service by Connie and Chad in handling the damage assessment of our car due to accident. Extremely professional and courteous. Excellent in coordination with our insurance carrier. Could not recommend them more highly!Service: Car towing
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October 2023 by renee spriggs
I took my Porsche to Eli’s for repairs after being rear ended. I can honestly tell you we were treated EXTREMELY well. Chris and Theresa communicated with us every week with pertinent information regarding our vehicle. I would without a doubt recommend Eli’s.Services: Painting
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October 2023 by Chico Merick
Connie Bonilla at Santa Monica office was wonderful helping me from dropping off the car to pickup. She updated me frequently on repair time frame and working with the insurance company. Her years of experience and honesty make me feel comfortable and trustworthy. They are a first class repair shop.Service: Body & Trim
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September 2023 by Tanisha Hall
Eli’s is grade A!!!! Service is impeccable. Their team and staff are all very professional and polite. I brought my car there twice, first being referred by my Mercedes dealership. They fixed the car in a reasonable amount of time and didn’t gauge me on the price. The work done was seamless! When I needed a tow, they got the car handled for me the same day. I’m very grateful for them.Services: Tires
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September 2023 by Henning Nygaard
I had my bumper replaced covered by insurance. Staff has been very friendly and I assume that the repair works are good.However, it took 5 weeks to change a bumper. That's too long. In addition the price for the work had a 300% increase compared to the initial estimate. While I wasn't paying myself it had to be mentioned for those who does pay out of pocket.Finally, the pickup was delayed one day and I had to wait 40min for the staff to find my key.Service: Body & Trim
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September 2023 by Greg Schroeder
From the minute I pulled in, it started with Connie. She is knowledgeable, and very thorough. She explained everything that was going to happen. Yarithza followed up with updates with the progress of my vehicle. I highly recommend Eli’s
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September 2023 by wander segura
After an accident I opted to bring my Taycan to Eli’s as recommended by Porsche dealership. Yaritza was very attentive and responsive to my questions and needs of my insurance company. Thank you!
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September 2023 by Gregary Calvert
Everyone that I talk to at Eli’s Collision regarding my car was extremely helpful and supportive. They understood how important it was that my car be repaired at the highest standard. My estimate was detailed and professional.Service: Car towing
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August 2023 by Christiane Bell
My experience with Eli’s was excellent! Diana communicated with me weekly about the status of my car. She answered all of my emails in a timely manner. Great customer service over all!
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August 2023 by Christina G.
My car was hit while parked on the street. Subaru recommended I bring the car to Eli's for repair. Once I was able to make an appointment, which took a little time, I was treated with white glove service. Diana regularly updated me on the status of my car and parts. She was super responsive by phone and email. She worked directly with the car rental and insurance company to sort through any details, including extending my car rental. Working with her made the whole process as painless as possible. I would highly recommend Eli's after working with her.
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July 2023 by Jorge Melendez
Work performed was exceptional and service advisor kept me informed every step of the way, even when the update was not so good news. I would not hesitate to recommend Eli for repair services.Services: Painting
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July 2023 by jaime avila
I'm glad I found Eli's Collision, They made my experience easy and stress free. Yarithza Gomes is a amazing person, she goes over and beyond for her customers, she keeps you on the loop on what's going on and never in the darkness, very communicative, I'm glad they have a employee like her (she deserves a raise?). If I'm ever in need of a auto repair, Eli's Collision will always be my go to.
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July 2023 by Katharina Zimmermann
This is the absolute worst body shop to deal with! My car has been there for over 3 months. While expensive the customer service is totally unacceptable.The representative is non-responsive and any information being given can not be trusted. For example the answer machine says they will get back to you within 24hrs, but rarely do so. I’ve been told my car would be ready 2 weeks ago, only to be left without an update. I was out of the country for 6 weeks during the repair and on the phone I was told the car should be ready when I return or they would notify me. They initially kept me updated and it sounded like things were on track. I had communicated the day when I would be back and I was told that it would likely be ready. Shortly before I was returning I still didn't know when my car would be ready and had to reach out again myself to get an ETA, which was very unclear... once I arrived I was left without a car initially and had to wait another 2 weeks for my car. The shop provided a rental car for a period of time prior to my trip and afterwards once the rental from my insurance expired. However the pick up location was very much out of my way. For example it added about 1.5 - 2 hours to my trip to the airport, not what I was planning to do before a long 11hr flight.If you have a Porsche or car that needs to be fixed at this certified body shop, go anywhere but here.Once I had picked up the car, about 4 month after the accident happened, I received emails from the business expecting me to remove my review within 2 days or they would otherwise potentially charge me for the rental or in their words 'consider to review the rental agreement'. It took them a month to reply to my review... and several months to repair my car without keeping me appropriately updated on the ETA. The repair itself is up to the standard and I have not encountered any issues so far.I am updating the star rating from 1 (poor) to 3 stars (average) for the fact that they did release the car while still having outstanding costs from the insurance company (otherwise I would still be without a car...) and the fact that they did provide a rental (however the rentals were not premium cars by any means and in some instances fully electric, which was another inconvenience since I do not have a method to charge the car where I live).The car had no structural damage (bumper, hood, some sensors and lights needed to be replaced and the car needed recalibrating), and while I understand receiving parts can take a while, the communication was not professional at all and the customer service provided far below my expectation. I still would not recommend this body shop and avoid it at all costs in the future!!
